Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
3.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
9
3 Stars
6
2 Stars
8
1 Star
9
43%of customers recommend this product.
(
9 out of
21)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
1
Instant regret
on August 20, 2024
Posted by: CA87
from Raleigh, NC
Have had it two weeks and the door latch is already broke. Door won’t open. Serial number is inside so it’s a nightmare trying to get warranty.
In addition to that, you can’t see anything when it’s cooking and it’s super loud.
Microwave just feels like plastic.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 21, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 582000.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Awful design
on December 9, 2024
Posted by: NNF454
from South Carolina
[This review was collected as part of a promotion.] This is the worst design in any microwave I have ever owned. The power level is operated by positive and negative buttons. There are no numbers 1-9 on this machine. Set the time to cook is a ridiculous process of adding minutes or seconds using positive and negative signs. This was not a purchase but a replacement due to a faulty model. I would never choose this model. Should have returned for better model
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 638568.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
horrible
on July 22, 2024
Posted by: moty
2 step safety feature is ridiculous and unnecessary what a waste
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 24, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ok microwave
on August 5, 2024
Posted by: Kurt17
from Austin, TX
[This review was collected as part of a promotion.] I bought this microwave about a month ago and found it odd it only had numbers 1-6. No 7-9. Also the light is dim while it’s actually cooking. Wish it was brighter.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible
on August 25, 2024
Posted by: CMP27
Same issue as previous reviewer. Door latch broke after less than 2 months of use. Garbage product.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 26, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 584300.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Okay
on September 21, 2024
Posted by: Nalla Bena
[This review was collected as part of a promotion.] I bought this microwave one month and already the press button to open is broke. Very disappointed ☹️.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 25, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 596866.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
on September 23, 2024
Posted by: Sy1102
[This review was collected as part of a promotion.] The best microwave we have ever owned. User friendly, great features and minimal noise level. We love it!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Built in steam clean function?!? SOLD.
on September 27, 2024
Posted by: its_a_me_jillyp
[This review was collected as part of a promotion.] I am LOVING this KitchenAid countertop microwave!! Slowly but surely, we have been in the process of updating our appliances and this microwave is such a perfect addition. It fits perfectly into our custom cabinet as is, but we order the kit for a more custom look. This sleek microwave is not only a head turner, it also comes with a TON of preset functions. My favorites being “soften” to get that perfect ice cream or butter, and my absolute favorite…. A STEAM CLEAN function. Cleaning the microwave no longer has to be the bane of my existence and that feature alone had me sold, the rest are just bonuses!
Written by a customer while visiting influenster.com
