Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
3.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
9
3 Stars
6
2 Stars
8
1 Star
9
43%of customers recommend this product.
(
9 out of
21)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
5
Beautiful and easy to use!
on February 1, 2025
Posted by: Kitkat47
[This review was collected as part of a promotion.] Love love this microwave! It’s beautiful and works great! So easy to use!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
We Love the Microwave
on February 4, 2025
Posted by: SWShores
from The Woodlands, TX
[This review was collected as part of a promotion.] We love the microwave, however, getting the replacement services was a bit more difficult and frustrating than it needed to be.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broke after two weeks. BAD Service
on February 5, 2025
Posted by: TCM PDC
from Peoria , az
[This review was collected as part of a promotion.] Used two weeks and door broke, new home and no replacement yet.. Its been over 4 weeks.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 7, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 670214.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
3
KitchenAid Microwave
on February 10, 2025
Posted by: Efra
[This review was collected as part of a promotion.] I bought this microwave a month a go and this is our second problem. The first one was the construction company had to replace the microwave and now it makes a noise inside the glass plate area. We are not happy.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Nice machine but lacking.
on February 11, 2025
Posted by: Cheryl Go
[This review was collected as part of a promotion.] This microwave came with our house. Overall it’s great. I like the individual minute options but I don’t like that there aren’t individual numbers to cook something, say, 10 seconds. Or, time and level of microwave, like 10 seconds on level 7. I have to use the 30 second button and then stop when needed. If those other options are available, I can’t figure it out. Too complicated.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would not buy
on February 13, 2025
Posted by: Would not buy
[This review was collected as part of a promotion.] None of the features are intuitive. This was installed by my builder, so I’m stuck with it, but would never buy it. My last microwave (GE) was super intuitive when using features like defrost, soften, etc. This one is not!! It’s even weird about setting the amount of time I want something to be microwaved. Finally, it comes preset with a two-step process for opening the door.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, February 13, 2025
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 677144.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Appliance
on February 16, 2025
Posted by: Carol Jet
from Amarillo TX
[This review was collected as part of a promotion.] We had this microwave installed in our newly built home. We also selected the microwave with the slightly larger capacity (to accommodate larger dishes) and that has been nice. Great appliance!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor design
on March 2, 2025
Posted by: KathyAZ
from AZ
[This review was collected as part of a promotion.] Door locked and unable to open after 3 weeks of owning it. Had to be completely replaced. Many other neighbors had same complaint. I hope they stand by their products
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, March 3, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Microwave. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Microwave model/serial number, and reference Case # 687702.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting kitchenaid.com