Customer reviews from kitchenaid.com
KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Average customer rating
3.5
(54 Reviews)
Rating breakdown 54 reviews
5 Stars
22
4 Stars
9
3 Stars
6
2 Stars
8
1 Star
9
43%of customers recommend this product.
(
9 out of
21)
Customer Reviews for KitchenAid - 2.2 Cu. Ft. Countertop Microwave with Sensor Cooking - Black Stainless Steel
Customer Rating
2
Bad user interface/controls
on December 27, 2024
Posted by: A1122
[This review was collected as part of a promotion.] The controls on the microwave are terrible and will not let you input arbitrary time without large shenanigans to work around the terrible interface and lack of buttons.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, December 27, 2024
Thank you for sharing your experience with us. We regret to hear that your Microwave is not living up to your standards. If you have any questions or concerns with your Microwave please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 648403.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
3rd times the charm?
on January 1, 2025
Posted by: Da314man
from Berthoud, CO
[This review was collected as part of a promotion.] This unit was a replacement unit for the initial purchased one that came with our new home that didn't work (would not open). After installation of this new unit it worked for 3 days before it failed the same way the 1st one did - the safety feature that prevents the door from opening while cooking locked in place and would not open. A 3rd unit was installed a few days ago.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 6, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 650797.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
on January 4, 2025
Posted by: Lkaey
[This review was collected as part of a promotion.] I like it fine except for the fact that you have to unlock it by hitting the stop button or it wont open when you’re finished cooking. Otherwise it’s great.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
on January 7, 2025
Posted by: Quite Disappointed
from South Lebanon, OH
[This review was collected as part of a promotion.] Not very intuitive. No buttons to set the exact cook time; only 15 second intervals. If I wanted 2 mins. & 7 seconds, I can't set it to that.
Mine has a moisture/condensation issue in door that won't go away. It looks like a square inside the glass. When talked to service was told that is normal. Well, I didn't have that problem in my old KitchenAid microwave. With this issue, my door looks like it's dirty and it bothers the heck out of me! If I had known this, I would never have purchased.
Mine has a moisture/condensation issue in door that won't go away. It looks like a square inside the glass. When talked to service was told that is normal. Well, I didn't have that problem in my old KitchenAid microwave. With this issue, my door looks like it's dirty and it bothers the heck out of me! If I had known this, I would never have purchased.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 9, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.kitchenaid.com/Cooking/Microwaves and select your Microwave style to get started. If you need additional assistance, please reach out to us directly via Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information, Microwave model/serial number, and reference Case # 653784.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
The front door view is too dark
on January 10, 2025
Posted by: JR in Dallas
from Dallas, Texas
[This review was collected as part of a promotion.] Our old KitchenAid microwave had to be replaced after 11 years. The new model does not seem as sturdy or as well made as the old model. The door seems very cheap and a bit flimsy. The trim kit is fine. The new model does cook well but the biggest issue I have is that the window on the door is so dark it is difficult to see the cooking process. I would have given five stars but due to the darkness of the front door I could not.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Good microwave
on January 15, 2025
Posted by: new owner of it
from Texas
[This review was collected as part of a promotion.] the microwave is great. However, it does not allow to set the specific time (or we haven't figured it out yet). Another thing is that the door locks, which is annoying. Taking the star for these two issues
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Broke after 4 months
on January 17, 2025
Posted by: TC8373
[This review was collected as part of a promotion.] Broke afer 4 months. Specifically, the door opening mechanism. No keypad is also a pain. Waiting on a replacement unit.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, January 21, 2025
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Microwave and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 658802.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
The keypad explains how to use the features.
on January 28, 2025
Posted by: Lee A
[This review was collected as part of a promotion.] I love my new microwave that was delivered recently. It is very easy to use.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com