Customer reviews from https://www.asus.com
ASUS - ZenWiFi XT9 Wireless-AX 975 MB/s Whole Home Wi-Fi System (2-pack) - Charcoal
Average customer rating
4.3
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
24
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
4
77%of customers recommend this product.
(
10 out of
13)
Customer Reviews for ASUS - ZenWiFi XT9 Wireless-AX 975 MB/s Whole Home Wi-Fi System (2-pack) - Charcoal
Posted by: Sasman
from Pennsylvania
Verified Purchase:Yes
After I replaced my Ethernet cable suggested by the YouTube video on the app the setup went flawlessly and the units work as advertised
Written by a customer while visiting https://www.asus.com
Posted by: citizen2025
from United States
Frequency of use:Daily
Verified Purchase:Yes
Bought this unit after issues with a BT8 and a Netgear Orbi system. Initial setup was ok, though I had to use the web gui as the phone app did not work. Everything worked as expected, with strong signals and devices and node connecting well, until the firmware updated. After this, I had a lot of issues with the node not staying connected and with devices connecting to 2.4Ghz when 5Ghz would have been better. I was able to modify the band steering settings and get everything functioning as expected, and it has worked fine since.
Written by a customer while visiting https://www.asus.com
Posted by: Shugyosha
from Illinois
Frequency of use:Daily
Verified Purchase:Yes
Setup was a bit tricky, but once I got things up and running, everything was great. Coverage is much improved in our home, and strong signal. Love the ability to run advanced configurations on the router.
Written by a customer while visiting https://www.asus.com
Posted by: Aldo76
from New York, NY
Frequency of use:Daily
Verified Purchase:Yes
It has been my observation that when ASUS labels a product Pro the firmware provides the user much more granular control for example, full VLAN control. The ZenWiFiXT9 does not provide VLAN control. Disappointed, I should have done more research. That said, it is performing well, and it is possible to segment a WiFi network using Guest SSIDs. However, LAN ports, cannot be assigned to segments.
Response from https://www.asus.comBy Chantae, CLM, February 20, 2026
Dear Aldo76,
Thank you for sharing your experience with the ASUS ZenWiFi XT9. We are pleased to hear that the product is performing well for you; however, we sincerely regret any disappointment caused by the absence of VLAN control compared to our Pro‑labeled models. We understand how important advanced network management features are, and we apologize for any inconvenience this has caused.
Your feedback is highly valued, and we will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410008474-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Thank you for sharing your experience with the ASUS ZenWiFi XT9. We are pleased to hear that the product is performing well for you; however, we sincerely regret any disappointment caused by the absence of VLAN control compared to our Pro‑labeled models. We understand how important advanced network management features are, and we apologize for any inconvenience this has caused.
Your feedback is highly valued, and we will ensure it is passed along to our product team for further review.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. If you require any further assistance, please email us at customerloyalty@asus.com and include the case number "N2410008474-0006" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us, and it enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Chantae
ASUS Customer Loyalty US Support
Written by a customer while visiting https://www.asus.com