Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
1
Garbage
on May 25, 2025
Posted by: Crap
from Florence Ontario
(This review was collected as part of a promotion.) Did 3 loads and never worked again . Repair and service is very poor
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 26, 2025
Hi. We apologize for your experience. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # #728674, so we can look into what happened. Thank you. - Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Features
on May 24, 2025
Posted by: Marge
[This review was collected as part of a promotion.] Amazing washing machine. Love the dry the drum cycle
Written by a customer while visiting whirlpool.com
Customer Rating
3
Nice looking.
on May 24, 2025
Posted by: Doingdeb
[This review was collected as part of a promotion.] I bought it a little over a month ago. I am finally getting better with the controls. I still get frustrated sometimes not being sure how to control temp and spin speed.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Pleased with the different digital features.
on May 23, 2025
Posted by: BiBi
[This review was collected as part of a promotion.] The washer has been easy a plus for my husband and myself. We're pleased.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great size and features
on May 23, 2025
Posted by: Pete 2218
from Broadview IL
[This review was collected as part of a promotion.] I have used this washer all week and I am very happy with it has all the things I was looking for in a washer
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Happy with Whirlpool
on May 22, 2025
Posted by: MarkO
from Connecticut
[This review was collected as part of a promotion.] I purchased this washer at the beginning of April. We were in a bind and landed on this Whirlpool washer. It was met our expectations and beyond. It cleans our fabrics well while still being gentle with delicates. And it works fast and efficiently.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the Wifi
on May 21, 2025
Posted by: Rich H
from Sunderland, ON
(This review was collected as part of a promotion.) Two things surprised us. We had to replace a 7 year old Whirlpool washer when in the ice storm our power spiked and the old washer fried. First surprise was when we turned it on it wanted to be connected to Wifi. My thought was why does a washer want wifi access. Then my wife realized it would ping her iPhone when a load was done. She was sold.
Second was we have a power failure while it was doing a load of laundry. When the power came back on the cycle just continued from where it left off. WOW
Second was we have a power failure while it was doing a load of laundry. When the power came back on the cycle just continued from where it left off. WOW
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Restrictive Settings, Poor Design, Issues
on May 21, 2025
Posted by: Stjohnspock
from Tucson, AZ
STILL unhappy with this new washing machine after about four months. The manual is nearly useless and I can only find the 'Cycle Guide' online--which contains the most important information for our use case. So, do you too want to be able to choose a palate of options for you wash loads? This washer has preselected palates of settings with fairly limited ability to modify them. And if you do modify them most are accessed from the 'screen', in which case there is no quick way to press single-function button to make those choices (need to toggle through a couple steps--not a fatal error but an annoyance).
A standard wash has almost NO water in it. Human and pet hair remain in small wads after those cycles. Have more than 'office wear' dirty clothes? Then you NEED to use Heavy Duty/Towel setting to get enough water in the machine to actually get a clean load.
How about 'Add A Garment'? No way to do so, even though the indicator says it's able to do it. Help online--nope.
The filter door rattles when the machine spins. Reason: The adhesive foam intended to cushion the door when closed is improperly located and provides NO cushion. Others have commented about door rattle and still nothing was done to remedy that. Makes me question a dedication to quality elsewhere in the machine.
Overall I regret this purchase. When it first has some significant failure I will be replacing it with something designed with an owner who has some idea of washing clothes in mind--rather than this example of a design that assumes the owner can't be relied on to make smart decisions, and execute them without a lot of fingerpoken.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, May 23, 2025
We value your time and would like to look into the concerns with your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/Laundry and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 726880
We’re looking forward to hearing from you.
Christy T
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com