Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
5
Fun to use!
on March 8, 2026
Posted by: Gail222
[This review was collected as part of a promotion.] My cloths have never been so clean. I love my new washer and dryer!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Junk
on March 8, 2026
Posted by: Joe23
from Northville Michigan
[This review was collected as part of a promotion.] Bought this machine to replace a 9 year old washer.
My last washer was great.
This one is completely junk.
My last washer was great.
This one is completely junk.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 10, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931801.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931801.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Like the looks!
on March 8, 2026
Posted by: Mommy
[This review was collected as part of a promotion.] Nice job cleaning clothes.
Doesn’t alway spin clothes dry enough. I have to use Drain & Spin
Doesn’t alway spin clothes dry enough. I have to use Drain & Spin
Written by a customer while visiting whirlpool.com
Customer Rating
1
terrible quality
on March 8, 2026
Posted by: don'tbuywhirlpool26
Bought this product less than two weeks ago. Stopped working. Door Lock won't unlock, reset options does not fix it. Fault could be a faulty lock assembly (eliminated because reset didn't fix it), a faulty motor, a control board failure, faulty drain pump. Whatever the reason, and I am sure it may be multiple failures. This quality of this 2 week old machine is absolute garbage. I suspect the same parts are used for all Whirlpool washing machines. Avoid
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, March 10, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931810.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 931810.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great washing machine
on March 8, 2026
Posted by: Iceman
from South central Kentucky
[This review was collected as part of a promotion.] I bought this washing machine to replace a new competitors machine that was so noisey it was causing my wife problems. She is a dementia sufferer. This machine is quiet and does a great job getting our clothes clean QUIETLY!! If I had one gripe/complaint, it would be this model is not door reversable. I'm still learning all the different features it offers. Its a very good machine!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Excellent Washer !!!
on March 7, 2026
Posted by: nonetimberchopper11
from WA state
[This review was collected as part of a promotion.] My wife and I bought this and are very pleased with it. We do wish it had better instructions on how to start, set different options, and how to stop or cancel cycles (on paper) without having to go to website to try and find out. Overall, we really like it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Easy to use.
on March 7, 2026
Posted by: Dewey
from Wilson, NY
[This review was collected as part of a promotion.] Very happy with this machine hope it continues to be great.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Works great!
on March 6, 2026
Posted by: Jolson
[This review was collected as part of a promotion.] I was instantly happy with the results! Got stains out that my previous washer couldn't. We've had it over a month haven't had any problems.
Written by a customer while visiting whirlpool.com