Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible.
A loud banging or thumping noise during wash or spin cycles often signals a problem with installation, load balance, or component security.
Possible Solutions:
Secure Hoses: Unsecured drain or inlet hoses can strike the washer cabinet during motion. Inspect the back, and use the provided beaded strap or a durable wire tie to firmly anchor hoses away from the cabinet, especially during the high-speed spin cycle.
Balance Load: An unbalanced load is a common cause of violent thumping. Load clothes in loose heaps, distributed evenly. Mix heavy items (like blankets) with lighter ones; avoid washing a single heavy item alone. If thumping occurs, pause and manually redistribute the load. Modern washers have sensors and will automatically add water and agitate to correct the balance; allow this correction process to complete without interruption.
Level Washer: The machine must be perfectly level and all four leveling feet must be firmly planted.
Check: Push down diagonally; if the washer rocks, it is not level. Use a spirit level to verify true levelness (side-to-side and front-to-back).
Adjust: Turn the leveling legs in or out. If using a drain pan, adjust legs further out to ensure they sit flat on the bottom surface.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 851812
We’re looking forward to hearing from you.
Christy T