Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
5
on December 6, 2025
Posted by: Hawk
from denver Colorado
[This review was collected as part of a promotion.] quiet lots of options bought matching dryer as well good investment
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
New
on December 5, 2025
Posted by: Alex
[This review was collected as part of a promotion.] It does what a washer should do. Should provide a link on how all the functions operate.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good product
on December 5, 2025
Posted by: Lisa
from Wv
[This review was collected as part of a promotion.] I've had my washer for a couple of months and I leveled the washer but it still doesn't have a smooth spin cycle. Other than that it works fine.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Doesn’t even get the clothes wet
on December 4, 2025
Posted by: Mistake
[This review was collected as part of a promotion.] I bought it three weeks ago and it still does not work properly. Prior to downloading the latest software, the washer barely even made the clothes wet during the wash cycle and even worse during the rinse cycle. After downloading the latest software there was very little improvement. We paid a lot of money for anew washer and dryer and can’t even use the washer.
Response from whirlpool.comBy Branded Team, Consumer Care, December 8, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. Modern, high-efficiency (HE) and non-agitator washers use less water by design for improved performance and energy savings. If you believe the water level is too low, consider these solutions:
1. Check Cycle and Modifiers:
Water use is determined by the selected cycle and modifiers (Soil Level, Spin Speed, Temperature). Customize these settings, noting that not all options are available with every cycle.
2. Water Level Selection (If Applicable):
Auto Sensing: Turn the knob to Auto Sensing to let the washer automatically determine the level based on load size for efficient use.
Deep Water Wash: Select Deep Water Wash for the maximum water volume, ideal for bulky or heavily soiled items. NOTE: This increases overall cycle time.
3. The Bulky Cycle:
The Bulky Cycle uses a unique series of fills combined with agitation for large, absorbent items. It may initially look like there's insufficient water, but the washer will continue to add water and agitate for up to 10–12 minutes to reach the optimal level. Intentional pauses also occur for specialized action.
4. Non-Agitator (Impeller) Models:
These HE models use a low-water wash plate system and automatically adjust the water level.
Loading: Load items in loose, evenly distributed heaps around the wash plate, leaving the center uncovered.
Do Not Add Water: Manually adding water is crucial to avoid, as too much water causes clothes to float, reducing the necessary friction and cleaning effectiveness of the impeller. Load settling is normal.
5. Recalibration:
If water levels seem consistently lower over time, running the Clean Washer cycle (with recommended affresh® cleaner) re-calibrates the control board and resets the machine to factory water levels. Run this maintenance cycle about once a month.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 858284
We’re looking forward to hearing from you.
Christy T
1. Check Cycle and Modifiers:
Water use is determined by the selected cycle and modifiers (Soil Level, Spin Speed, Temperature). Customize these settings, noting that not all options are available with every cycle.
2. Water Level Selection (If Applicable):
Auto Sensing: Turn the knob to Auto Sensing to let the washer automatically determine the level based on load size for efficient use.
Deep Water Wash: Select Deep Water Wash for the maximum water volume, ideal for bulky or heavily soiled items. NOTE: This increases overall cycle time.
3. The Bulky Cycle:
The Bulky Cycle uses a unique series of fills combined with agitation for large, absorbent items. It may initially look like there's insufficient water, but the washer will continue to add water and agitate for up to 10–12 minutes to reach the optimal level. Intentional pauses also occur for specialized action.
4. Non-Agitator (Impeller) Models:
These HE models use a low-water wash plate system and automatically adjust the water level.
Loading: Load items in loose, evenly distributed heaps around the wash plate, leaving the center uncovered.
Do Not Add Water: Manually adding water is crucial to avoid, as too much water causes clothes to float, reducing the necessary friction and cleaning effectiveness of the impeller. Load settling is normal.
5. Recalibration:
If water levels seem consistently lower over time, running the Clean Washer cycle (with recommended affresh® cleaner) re-calibrates the control board and resets the machine to factory water levels. Run this maintenance cycle about once a month.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 858284
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
Absolutely impressed with this washer!!!
on December 4, 2025
Posted by: Jane
[This review was collected as part of a promotion.] I love it!! Just can't explain what difference this one has made in my laundry. My granddaughter had a pair of slacks that were so terribly stained. I had washed them with a stain remover several times as they are her favorite pants. The stains would still remain, not as pronounced, but still there like shadows. I washed them once in my new Whirlpool and the stains came out!!!! Same detergent, same stain remover. My granddaughter was made very happy.....Thank you
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the efficiency.
on December 4, 2025
Posted by: Sissy
[This review was collected as part of a promotion.] Love my Whirlpool washer! I bought my original Whirlpool duet washer and dryer about 35 years ago. Replaced with Whirlpool washer and dryer then sold my house and left them there. Moved to condo and replaced old inefficient washer and dryer with Whirlpool once again!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love it!
on December 4, 2025
Posted by: k.1816
from Hallowell Maine
[This review was collected as part of a promotion.] I absolutely love my new washer! It is so quiet and does a great job cleaning my clothes. Thank you WHIRLPOOL!!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice washing machine
on December 4, 2025
Posted by: Shio0221
[This review was collected as part of a promotion.] Works great washing cycles take a while but other then taht geat product!
Written by a customer while visiting whirlpool.com