Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
3
Looking Good Washer
on December 10, 2025
Posted by: Slick
[This review was collected as part of a promotion.] Our new washer was installed on Nov 17, 2025. It's much too soon to give it a rating. The old one only lasted 19 years and gave us great service. Come back in about 20 years and I will give this one a rating.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 10, 2025
Posted by: Rae333
from Newington, CT
[This review was collected as part of a promotion.] Working beautifully with no problems. Like the way it thoroughly ring the close.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great product!
on December 9, 2025
Posted by: Will57
[This review was collected as part of a promotion.] Staying with Whirlpool as they are so reliable. My last set survived 18 years. Great product!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feauture!
on December 9, 2025
Posted by: lid10
[This review was collected as part of a promotion.] I love this washer,work very good!(I brought in11/18/2025)
Written by a customer while visiting whirlpool.com
Customer Rating
1
terrible shaking during spin cycle
on December 9, 2025
Posted by: shaken
[This review was collected as part of a promotion.] This new unit replaced a similar washer that lasted thirteen years. Bought the new Whirlpool because the last one was a good machine. The new replacement is not near as good! Much noisier, but worst of all is the spin cycle has terrible shaking. I have done all I can to level and make sure the unit has secure footing. I would not recommend this washer to a freind.
Response from whirlpool.comBy Branded Team, Consumer Care, December 10, 2025
Hello,
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 870034
We’re looking forward to hearing from you.
Christy T
We value your time and would like to look into the concerns with your Washer.
Excessive vibration or an "out-of-balance" load, common during high-speed spin cycles, causes noise, movement, and negatively impacts washer performance and longevity.
The Primary Cause: Unbalanced Load
The main source of vibration is uneven laundry distribution. When the load's weight is not centered, the resulting centrifugal force causes:
Loud Vibration/Noise: Excessive shaking or thumping.
Reduced Spin Speed: Control systems lower speed to protect the machine, resulting in wetter clothes.
Longer Cycles: Machine pauses/restarts to attempt load correction.
Decreased Performance: Stress on internal components over time.
Signs of Unbalance: Loud thumping/clanking, violent shaking or "walking," wet clothes after the cycle, or spin cycle interruption.
Washer Self-Correction: Modern washers detect imbalance, add water, gently tumble the load for redistribution, and re-attempt the spin. If unsuccessful after attempts, the cycle terminates, requiring manual redistribution.
Preventing Imbalance: Loading and Items
Best Loading Practice: Place clothing in loose, evenly distributed heaps around the basket's perimeter. Avoid dumping items in one corner.
Heavy/Bulky Items: Large, absorbent items (blankets, rugs) increase vibration risk.
Check Labels: Ensure items are suitable for the washer type.
"Doughnut" Method: Distribute single, heavy items in a ring shape around the impeller/agitator to center the load.
Avoid Single Items: Wash two or three similar, heavy items together for better balancing.
Never Overload: Load loosely; clothes should not exceed the top row of holes.
Foundational Fix: Ensure Leveling
The washer must be perfectly level with all four feet firmly on the floor.
Check: Gently rock the washer diagonally; if it moves, it needs adjustment.
Consequence: Uneven leveling amplifies minor load imbalances, leading to excessive noise and spin failure.
Drain Pan: Ensure leveling legs are adjusted to sit securely and level within the pan.
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 870034
We’re looking forward to hearing from you.
Christy T
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far, so good.
on December 9, 2025
Posted by: Paul_007
from Arizona
[This review was collected as part of a promotion.] We have not had ours for very long but it seems fine so far. I do wish it had an internal drum light.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Was similar to our old Whirlpool washer.
on December 9, 2025
Posted by: Tom101
[This review was collected as part of a promotion.] bought a new Whirlpool washer after our other washer of 16 years died and could not get parts for it
Written by a customer while visiting whirlpool.com
Customer Rating
5
Operating quality is great.
on December 8, 2025
Posted by: Rodney
[This review was collected as part of a promotion.] Have had for about a month. This is a newer version, but I have used whirlpool for 30 years. I have always had great experiences with their products.
Written by a customer while visiting whirlpool.com