Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer.
Clothes remain excessively wet because the washer could not achieve optimal final spin speed for water extraction, usually due to load issues or mechanical problems.
1. Is the washer out of balance?
An unevenly distributed load is the most common cause. Internal sensors detect imbalance and reduce spin speed or stop the cycle to prevent damage, often displaying an error or extending the cycle with self-correction attempts (refilling/rotating). Look for loud noise/shaking. Manually redistribute the load, then run a Drain & Spin cycle. Consult the unbalanced load guide for proper loading.
2. Washing bulky items?
Bulky, absorbent items (bedding, towels, etc.) clump and become too heavy for standard cycles to balance. Always use the dedicated Bulky or Sheets/Bedding cycle. Load items loosely; washing two may help balance better than one.
3. Low Spin or No Spin option selected?
Lower spin speeds (Low, Medium) or "No Spin" intentionally leave more moisture to protect delicates or reduce wrinkles. Verify the spin setting. Run a Drain & Spin cycle at a high speed, manually rearranging the load first.
4. Drainage Issues?
If water remains in the tub, the weight limits the spin speed.
Key Checks:
Hose: Ensure the drain hose is straight, free of kinks/obstructions.
Standpipe: Check the drainpipe height (max 96", min 39"). Ensure only 4.5" of the hose is inserted into the pipe.
5. Other Potential Interferences
Power Interruption: An outage during the final spin can stop the process, leaving clothes wet.
Not Level: An unlevel washer can easily become unbalanced during high-speed spinning. Use a level to adjust feet.
Late Garment Addition: Using the "Add a Garment" feature late can disrupt the pre-spin balancing routine.
Error Codes: Flashing lights or codes mean the cycle stopped due to a fault (e.g., severe imbalance, pump issue).
If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding, please include your contact information and reference Case # 897187
We’re looking forward to hearing from you.
Christy T