Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
2
THE GOOD FEATURE ABOUT THIS MACHINE IS CAPACITY
on July 24, 2026
Posted by: BEN SR
[This review was collected as part of a promotion.] CAPACITY: GOOD
CLEANLINESS: THE WHITE CLOTHING ARE COMING OUT DULL!! THERE IS PROBLEM THAT CLEANING THE MACHINE IS CONSTANTLY REQUIRED, WHICH IS A WASTE OF WATER, ELECTRICITY AND TIME!!! I HAVE NEVER HAD TO GO THRU THESE PROCESSES IN THE PAST 50 YEARS WITH MY OLD TOP LOAD WASHERS!!! IS THIS CLEANING PROCESS REQUIRED FOR ALL THE WHIRLPOOL FRONT LOAD MACHINES?
CLEANLINESS: THE WHITE CLOTHING ARE COMING OUT DULL!! THERE IS PROBLEM THAT CLEANING THE MACHINE IS CONSTANTLY REQUIRED, WHICH IS A WASTE OF WATER, ELECTRICITY AND TIME!!! I HAVE NEVER HAD TO GO THRU THESE PROCESSES IN THE PAST 50 YEARS WITH MY OLD TOP LOAD WASHERS!!! IS THIS CLEANING PROCESS REQUIRED FOR ALL THE WHIRLPOOL FRONT LOAD MACHINES?
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 28, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help. Please see the following for some troubleshooting tips:
If you are experiencing issues with your clothes not cleaning effectively, review these key factors:
Initial Setup/Water Supply:
If newly installed, run an empty "Quick Wash" cycle with HE detergent.
Ensure hot and cold water inlet hoses are connected to the correct household supply and that both faucets are completely open.
Detergent and Additives:
Use only HE (High-Efficiency) detergent and always measure the correct amount based on soil level and load size. Using too much non-HE detergent or excessive amounts can cause over-sudsing and poor performance.
Fabric Softener: Measure, dilute, and add only to the rinse cycle to avoid staining.
Liquid Chlorine Bleach: Always measure and dilute as directed; undiluted bleach will damage fabric.
Cycle and Settings:
Temperature: Select the warmest water temperature safe for your fabric, following garment care labels.
Cycle: Choose the appropriate cycle. Refer to the "Cycle Guide" in your Use and Care Manual for specific instructions.
Soil Level: Adjust for lightly or heavily soiled items; higher soil levels increase wash time.
Spin Speed: Faster speeds shorten drying time but may increase wrinkling. Slower speeds reduce wrinkling but result in a damper load.
Loading:
Load items in loose heaps evenly around the washplate. Do not overload, as clothes need to move freely.
Sort dark and light clothes to prevent dye transfer.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24331859.
We’re looking forward to hearing from you.
Marie Q
If you are experiencing issues with your clothes not cleaning effectively, review these key factors:
Initial Setup/Water Supply:
If newly installed, run an empty "Quick Wash" cycle with HE detergent.
Ensure hot and cold water inlet hoses are connected to the correct household supply and that both faucets are completely open.
Detergent and Additives:
Use only HE (High-Efficiency) detergent and always measure the correct amount based on soil level and load size. Using too much non-HE detergent or excessive amounts can cause over-sudsing and poor performance.
Fabric Softener: Measure, dilute, and add only to the rinse cycle to avoid staining.
Liquid Chlorine Bleach: Always measure and dilute as directed; undiluted bleach will damage fabric.
Cycle and Settings:
Temperature: Select the warmest water temperature safe for your fabric, following garment care labels.
Cycle: Choose the appropriate cycle. Refer to the "Cycle Guide" in your Use and Care Manual for specific instructions.
Soil Level: Adjust for lightly or heavily soiled items; higher soil levels increase wash time.
Spin Speed: Faster speeds shorten drying time but may increase wrinkling. Slower speeds reduce wrinkling but result in a damper load.
Loading:
Load items in loose heaps evenly around the washplate. Do not overload, as clothes need to move freely.
Sort dark and light clothes to prevent dye transfer.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24331859.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
I liked my old washer. Sorry to see it go.
on July 24, 2026
Posted by: kdvd
[This review was collected as part of a promotion.] Good washing machine, much like my old one. The advanced feature I like is the dry drum!
I really wonder about humans and phones ... is wifi necessary, is there a switch to just turn it off.
I really wonder about humans and phones ... is wifi necessary, is there a switch to just turn it off.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Machine Randomly Fills With Water as Circuit Board
on July 23, 2026
Posted by: Benzi
[This review was collected as part of a promotion.] The machine occasionally fills with water on its own, even when it isn’t in use.
The circuit board also stopped working unexpectedly.
The circuit board also stopped working unexpectedly.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
4
I Like it - But...
on July 22, 2026
Posted by: PCor
[This review was collected as part of a promotion.] 4-star for a couple of reasons, although I do like the Washer -
1. No Operation Manual came with the Washer. Even when I tried the "online website to get a manual" it is not readily available nor easily available and I Still Do Not Have An Operation Manual! I thought maybe the App would have directions as to how this thing operates, but again, was disappointed at not finding any Operation Manual.
2. The Door to the Washer - I found in the scant information I received about the washer the recommendation that the door to the washer remain ajar after washing to help dry out the washer. My previous washing machine had a latch which kept the door propped open and secure, but on this Washer the door just flops in the open position, unlatched and unsecured. Not Desirable.
1. No Operation Manual came with the Washer. Even when I tried the "online website to get a manual" it is not readily available nor easily available and I Still Do Not Have An Operation Manual! I thought maybe the App would have directions as to how this thing operates, but again, was disappointed at not finding any Operation Manual.
2. The Door to the Washer - I found in the scant information I received about the washer the recommendation that the door to the washer remain ajar after washing to help dry out the washer. My previous washing machine had a latch which kept the door propped open and secure, but on this Washer the door just flops in the open position, unlatched and unsecured. Not Desirable.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Awesome washer and dryer
on July 22, 2026
Posted by: Kitty Kelley
[This review was collected as part of a promotion.] I love our new whirlpool washer and dryer. Getting used to both! Awesome washer and dryerThis family is a Whirlpool/ Maytag family. Our clothes are coming out sparkling clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Walking
on July 22, 2026
Posted by: Becki56#
[This review was collected as part of a promotion.] Keeps walking across the floor even on normal spin.. Have to continually push back to original set up. My old Whirlpool never did this. Wish it had the light inside the machine like my old machine too. Cleans well and after 3 months does not have an order. Big disappointment, I can not recommend this washer.
Response from whirlpool.comBy Whirlpool Social Care Team, Consumer Care, July 28, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help. Please see the following for some troubleshooting tips:
Washer Out-of-Balance and Loading Tips
An unbalanced load occurs when the laundry is unevenly distributed, typically during the spin cycle. This can result in:
Symptoms: Loud noise, excessive vibration, reduced spin speed, longer cycle times, and wet clothes.
Self-Correction: The washer attempts to self-correct by adding water and rotating to redistribute the load. If it fails, it may display an error message or stop spinning, requiring manual load redistribution.
Key Solutions for Optimal Performance:
Proper Loading:
Place clothing in loose heaps evenly around the agitator/impeller.
Never overload the washer (clothes should be no higher than the top row of wash basket holes).
Avoid adding too much water, as this reduces cleaning action.
Heavy or Bulky Items:
Check the care label to ensure the item is machine washable in a top-load washer.
For highly absorbent items (quilts, blankets), distribute them in a doughnut shape around the impeller.
Wash two or three similar bulky items (like rugs) instead of just one to help balance the load.
For more tips, check out Washing Large Loads or Bulky Items in a Washer.
Washer Level:
The washer must be level, with all four feet firmly on the floor. If it rocks when pushed diagonally, it needs to be leveled to prevent excessive noise and vibration during the spin cycle.
Review Washer is Unbalanced or Overloaded for more information on correction and prevention.
You can learn how to Level Your Appliance with your Phone.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347822.
We’re looking forward to hearing from you.
Jacob W.
Washer Out-of-Balance and Loading Tips
An unbalanced load occurs when the laundry is unevenly distributed, typically during the spin cycle. This can result in:
Symptoms: Loud noise, excessive vibration, reduced spin speed, longer cycle times, and wet clothes.
Self-Correction: The washer attempts to self-correct by adding water and rotating to redistribute the load. If it fails, it may display an error message or stop spinning, requiring manual load redistribution.
Key Solutions for Optimal Performance:
Proper Loading:
Place clothing in loose heaps evenly around the agitator/impeller.
Never overload the washer (clothes should be no higher than the top row of wash basket holes).
Avoid adding too much water, as this reduces cleaning action.
Heavy or Bulky Items:
Check the care label to ensure the item is machine washable in a top-load washer.
For highly absorbent items (quilts, blankets), distribute them in a doughnut shape around the impeller.
Wash two or three similar bulky items (like rugs) instead of just one to help balance the load.
For more tips, check out Washing Large Loads or Bulky Items in a Washer.
Washer Level:
The washer must be level, with all four feet firmly on the floor. If it rocks when pushed diagonally, it needs to be leveled to prevent excessive noise and vibration during the spin cycle.
Review Washer is Unbalanced or Overloaded for more information on correction and prevention.
You can learn how to Level Your Appliance with your Phone.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 24347822.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting whirlpool.com
Customer Rating
5
seems well built
on July 22, 2026
Posted by: WLSJr
[This review was collected as part of a promotion.] We have had this washer for a month now and it is performing quite well. It runs quietly and seems to have a good counterbalancing system as it does not jump all over the place with the bed sheets. I like that it lets me know the load is finished via my cell phone as my hearing is not so good and I rarely hear the "finished" signal. For my initial review see below.
This seems to be a well built washer. For us, it replaces an older Whirlpool which had been repaired a few times in its 25 years of service. The brittle plastic parts and lack of availability forced us to seek a new unit. The new washer is quiet and offers all the cycles of the old one plus a few more. The filter now has good access through a door in the front so I won't have to take things apart to clean it out. I hope it goes another 25 years with minimal repairs. The instructions address keeping the unit clean to minimize odors. That was long in coming. They also tell you the places to look for buildup of smell sources. Nice to see that as well.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features and economical!
on July 22, 2026
Posted by: Noons2001
[This review was collected as part of a promotion.] Product works as intended, pretty quiet unit and no issues.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com