Customer reviews from whirlpool.com
Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Average customer rating
4.2
(938 Reviews)
Rating breakdown 938 reviews
5 Stars
534
4 Stars
228
3 Stars
86
2 Stars
32
1 Star
58
84%of customers recommend this product.
(
419 out of
499)
Customer Reviews for Whirlpool - 4.5 cu. ft. Smart Front Load ENERGY STAR Washer with FreshFlow Vent System - White
Customer Rating
5
on February 23, 2026
Posted by: None
[This review was collected as part of a promotion.] I purchased my new washer and dryer due to my old dryer quitting and I assumed the washer was not far behind. The drying time is shorter and more efficient. The washer has more washing options. I am very happy with my purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great Machine
on February 23, 2026
Posted by: Alane50
from Idaho
[This review was collected as part of a promotion.] I’ve only had my washing machine for about a month, but I love it. It has lots of features I haven’t used yet, but it does a great job of getting my clothes clean. My first washer was a Whirlpool over 50 years, and it was great for over 10 years. I’ve come full circle now, and hoping this one will last as long—or longer.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
So far very pleased
on February 23, 2026
Posted by: Bob26
from Huntley Illinois
[This review was collected as part of a promotion.] Had the machine for a week it's worked very well you can hardly hear it operate
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Third one was good, first two not so much
on February 23, 2026
Posted by: Taylor
from Krum, TX
[This review was collected as part of a promotion.] I would give it 4 stars but we went through two defective ones before getting one that actually works and doesn't shake the whole house or "clang" during the spin cycle
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very quiet!
on February 23, 2026
Posted by: Cuth washer
[This review was collected as part of a promotion.] We had this new washer for a week and it is wonderful.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Inconvenient design
on February 22, 2026
Posted by: Disappointed
[This review was collected as part of a promotion.] The machines work fine but the design is very inconvenient. You have to hold the start button ten full seconds for the machines to actually work. Both the dryer and the washing machine are designed like that. It gets annoying when you are in a hurry and you have to stand there for ten seconds every time you run either machine. My previous Whirlpool washer and dryer were not like that. I thought things were supposed to get easier, instead things seem more complicated.
Response from whirlpool.comBy Branded Team, Consumer Care, February 25, 2026
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Washer. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924641.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924641.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good features
on February 21, 2026
Posted by: Annie
[This review was collected as part of a promotion.] Great washer. I. Like that it has a quick wash setting for 25 minutes and a setting go dry the drum afterwards.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Washing Machine That Doesn't Wash
on February 21, 2026
Posted by: Rob40
from McHenry, IL
Bought back in January. This machine just tosses around damp clothes that come out just as dirty and smelly as they went in. On more absorbent clothes you can still see dry spots. Sometimes with things like towels that absorb all the water I will get a no water detected message. When I restart the load after this happens, it must sense a heavier load because of the now damp towels, and it adds too much water. Because of the low friction drum, everything just balls up in the bottom and doesn't get tossed around. I messaged whirlpool on the app about the low water level problem and received no response. Needing to wash my clothes, I purchased a new OEM level sensor and replaced it. Same issue. Just enough water to dampen the clothes. I have resorted to pouring in extra water through the detergent dispenser so my clothes get clean. It works the best when there is about 1/2" of standing water in the drum. Enough to suspend the dirt from the clothes, but not so much that the clothes wont toss around. I would say based on the same results with two factory adjusted level sensors that this washing machine is just programmed not to use enough water. There is no issue with the water supply, water lines, or the solenoid controlled valves on the washing machine. It fills, just not enough.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, February 23, 2026
We appreciate you taking the time to share your feedback with us! We're genuinely sorry to hear that you had a negative experience with your Whirlpool® Washer. We're committed to providing the best support, and we'd love to discuss your experience further and see how we can help. Please see the following for some troubleshooting tips:
If you are experiencing issues with your clothes not cleaning effectively, review these key factors:
Initial Setup/Water Supply:
If newly installed, run an empty "Quick Wash" cycle with HE detergent.
Ensure hot and cold water inlet hoses are connected to the correct household supply and that both faucets are completely open.
Detergent and Additives:
Use only HE (High-Efficiency) detergent and always measure the correct amount based on soil level and load size. Using too much non-HE detergent or excessive amounts can cause over-sudsing and poor performance.
Fabric Softener: Measure, dilute, and add only to the rinse cycle to avoid staining.
Liquid Chlorine Bleach: Always measure and dilute as directed; undiluted bleach will damage fabric.
Cycle and Settings:
Temperature: Select the warmest water temperature safe for your fabric, following garment care labels.
Cycle: Choose the appropriate cycle. Refer to the "Cycle Guide" in your Use and Care Manual for specific instructions.
Soil Level: Adjust for lightly or heavily soiled items; higher soil levels increase wash time.
Spin Speed: Faster speeds shorten drying time but may increase wrinkling. Slower speeds reduce wrinkling but result in a damper load.
Loading:
Load items in loose heaps evenly around the washplate. Do not overload, as clothes need to move freely.
Sort dark and light clothes to prevent dye transfer.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924071.
We’re looking forward to hearing from you.
Marie Q
If you are experiencing issues with your clothes not cleaning effectively, review these key factors:
Initial Setup/Water Supply:
If newly installed, run an empty "Quick Wash" cycle with HE detergent.
Ensure hot and cold water inlet hoses are connected to the correct household supply and that both faucets are completely open.
Detergent and Additives:
Use only HE (High-Efficiency) detergent and always measure the correct amount based on soil level and load size. Using too much non-HE detergent or excessive amounts can cause over-sudsing and poor performance.
Fabric Softener: Measure, dilute, and add only to the rinse cycle to avoid staining.
Liquid Chlorine Bleach: Always measure and dilute as directed; undiluted bleach will damage fabric.
Cycle and Settings:
Temperature: Select the warmest water temperature safe for your fabric, following garment care labels.
Cycle: Choose the appropriate cycle. Refer to the "Cycle Guide" in your Use and Care Manual for specific instructions.
Soil Level: Adjust for lightly or heavily soiled items; higher soil levels increase wash time.
Spin Speed: Faster speeds shorten drying time but may increase wrinkling. Slower speeds reduce wrinkling but result in a damper load.
Loading:
Load items in loose heaps evenly around the washplate. Do not overload, as clothes need to move freely.
Sort dark and light clothes to prevent dye transfer.
If you need additional assistance, please feel free to reach out to us through any of the following options:
Facebook: https://www.facebook.com/whirlpoolusa/
Instagram: https://www.instagram.com/whirlpoolusa/
Live Chat: https://www.whirlpool.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-253-1301 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please include your contact information and reference Case # 924071.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com