Customer reviews from Samsung US
Samsung - Galaxy Watch Ultra Trail Band - Orange
Average customer rating
3.7
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
55
4 Stars
11
3 Stars
9
2 Stars
12
1 Star
18
60%of customers recommend this product.
(
42 out of
70)
Customer Reviews for Samsung - Galaxy Watch Ultra Trail Band - Orange
Posted by: Anonymous
from Cincinnati OH
Expertise:Expert
Verified Purchase:Yes
it cause irritation.I got very bed reaction and Samsung got it back but they cannot replace () and I lost my money on it.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R, February 25, 2025
Hello Aash Kash,
Thank you for sharing your experience with your Galaxy Watch Ultra Trail Band. We take pride in using only the highest quality, regulated materials in all of our smartwatches and watch bands, ensuring your safety and comfort. When you want to wear your Samsung smartwatch, there's a proper way to put it on so it will be nice and snug with no discomfort. First, center the watch on top of your wrist and slide the end of the strap or band through the loop. Then, fit the strap or band to your wrist and firmly insert the pin into the adjustment hole. Ensure the pin is fully inserted into the hole. But make sure not to overtighten the strap or band. Take necessary precautions if your skin is hypersensitive or if you have an allergy to any materials found in the Galaxy smartwatch. Please also be aware of the following: Do not bend the strap or band excessively. Doing so may damage your watch. Do not brace your watch against your body or a table. Note: There may be some discomfort if the watch is worn on sensitive skin or fastened too tightly. The materials used in the Trail Band are, Nylon, Titanium and SUS. You can find out more about properly caring for your smartwatch and watch band will be provided in an article that will be linked below. We encourage you to reach out to our Samsung Support Team with more information about your experience. We look forward to hearing from you. We're here to help—thank you for choosing Samsung! -Ty
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS00084602/
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Thank you for sharing your experience with your Galaxy Watch Ultra Trail Band. We take pride in using only the highest quality, regulated materials in all of our smartwatches and watch bands, ensuring your safety and comfort. When you want to wear your Samsung smartwatch, there's a proper way to put it on so it will be nice and snug with no discomfort. First, center the watch on top of your wrist and slide the end of the strap or band through the loop. Then, fit the strap or band to your wrist and firmly insert the pin into the adjustment hole. Ensure the pin is fully inserted into the hole. But make sure not to overtighten the strap or band. Take necessary precautions if your skin is hypersensitive or if you have an allergy to any materials found in the Galaxy smartwatch. Please also be aware of the following: Do not bend the strap or band excessively. Doing so may damage your watch. Do not brace your watch against your body or a table. Note: There may be some discomfort if the watch is worn on sensitive skin or fastened too tightly. The materials used in the Trail Band are, Nylon, Titanium and SUS. You can find out more about properly caring for your smartwatch and watch band will be provided in an article that will be linked below. We encourage you to reach out to our Samsung Support Team with more information about your experience. We look forward to hearing from you. We're here to help—thank you for choosing Samsung! -Ty
Properly wear and clean your Samsung smart watch
https://www.samsung.com/us/support/answer/ANS00084602/
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Miguel Ocampo
from Fremont, CA
Expertise:Intermediate
Verified Purchase:Yes
Material is too hard, I went choose this because it is looking soft but it wasn't. I wish i can return it for a different band. 😢
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R, January 21, 2026
Hello Miguel Ocampo,
We appreciate your feedback on the Galaxy Watch Ultra Trail Band. Its material is crafted for durability and stability during active wear while keeping a stylish appearance on the wrist. As comfort preferences differ, your comments help inform customers about what to expect regarding look, feel, and activity suitability. Samsung remains committed to providing a diverse range of watch bands, allowing users to select the style that best suits their lifestyle and comfort. Thank you for being part of the Samsung experience.
-Ty
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We appreciate your feedback on the Galaxy Watch Ultra Trail Band. Its material is crafted for durability and stability during active wear while keeping a stylish appearance on the wrist. As comfort preferences differ, your comments help inform customers about what to expect regarding look, feel, and activity suitability. Samsung remains committed to providing a diverse range of watch bands, allowing users to select the style that best suits their lifestyle and comfort. Thank you for being part of the Samsung experience.
-Ty
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Written by a customer while visiting Samsung US
Customer Rating
5
Great band
on July 27, 2024
Posted by: Cthondirge
Such a nice watch band and so easy to adjust. Very comfortable to wear.
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome band
on September 26, 2024
Posted by: Scott
from Scottsdale, AZ
Expertise:Expert
Awesome band easy to adjust and very premium. Feels great on my wrist.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ravi
from Shakopee, MN
Expertise:Intermediate
Verified Purchase:Yes
Did not like the quality of the band and look so different from the website.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, December 23, 2024
Hello Ravi,
Thank you for sharing your feedback on your new Galaxy Watch Ultra Trail Band. Our mission is to provide products that stand the test of time for our customers. This watch band is designed for trail running and a variety of workouts, featuring a wide ripple design that allows you to push through your activities with ease. We hope you come to love the watch band and that it holds up over time as intended. If you have any questions about the watch band, please don’t hesitate to reach out—we're always here to help.
Thank you for being a loyal Samsung customer.
-Ty
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Thank you for sharing your feedback on your new Galaxy Watch Ultra Trail Band. Our mission is to provide products that stand the test of time for our customers. This watch band is designed for trail running and a variety of workouts, featuring a wide ripple design that allows you to push through your activities with ease. We hope you come to love the watch band and that it holds up over time as intended. If you have any questions about the watch band, please don’t hesitate to reach out—we're always here to help.
Thank you for being a loyal Samsung customer.
-Ty
Samsung Support
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Written by a customer while visiting Samsung US
Posted by: Daniel CR
Verified Purchase:Yes
The fabric part of the band is comfortable and resistant, though I would have appreciated an internal rubber cover layer to make it more comfortable, as there are imprints of the band remaining on the skin when you use it for several minutes ot more, even when not wearing it tight enough. I like the darker border. I also like the locking system. The metallic part could be easily scratched if not handled with extra care. I think it is more expensive than it should be.
Response from Samsung USBy R&R, January 6, 2025
Hello Daniel CR,
Thank you for reaching out to share your feedback on your Galaxy Watch Ultra Trail Band. We hope you are enjoying your Watch Ultra and that the band meets your comfort level during your activities. Our goal was to create a band that is both comfortable and durable, ensuring a secure fit so you can go about your day without worrying about your watch shifting, no matter what you’re doing.
We truly appreciate your input regarding the band’s performance. Your feedback is invaluable as we strive to develop more innovative products that help our customers stay productive throughout their day. Thank you for being a valued member of the Samsung community.
-Ty
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Thank you for reaching out to share your feedback on your Galaxy Watch Ultra Trail Band. We hope you are enjoying your Watch Ultra and that the band meets your comfort level during your activities. Our goal was to create a band that is both comfortable and durable, ensuring a secure fit so you can go about your day without worrying about your watch shifting, no matter what you’re doing.
We truly appreciate your input regarding the band’s performance. Your feedback is invaluable as we strive to develop more innovative products that help our customers stay productive throughout their day. Thank you for being a valued member of the Samsung community.
-Ty
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Written by a customer while visiting Samsung US
Posted by: 0neLike
Verified Purchase:Yes
This band is not comfortable at all just because the of the designs of the locking were the strap hooks to. It looks nice but the locking pin we'll remind you the there is a watches in your wrist.
No, I would not recommend this to a friend.
Design
2
Response from Samsung USBy R&R, January 8, 2025
Hello 0neLike,
Thank you for sharing your experience with your Galaxy Watch Ultra Trail Band. We strive to provide comfort and durability in our watch bands, but we understand that not all designs will suit everyone. For that reason, we want to offer our customers a variety of options. A link will be provided to explore different watch bands in various styles and materials. We hope you find one that fits your taste. If you need further assistance, please feel free to reach out to us at 1-800-SAMSUNG. We are always here to help. Thank you for being a valued member of the Samsung team. We hope you find something you love!
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?accessories_type=Watch+Bands&category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
-Ty
Samsung Support
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Thank you for sharing your experience with your Galaxy Watch Ultra Trail Band. We strive to provide comfort and durability in our watch bands, but we understand that not all designs will suit everyone. For that reason, we want to offer our customers a variety of options. A link will be provided to explore different watch bands in various styles and materials. We hope you find one that fits your taste. If you need further assistance, please feel free to reach out to us at 1-800-SAMSUNG. We are always here to help. Thank you for being a valued member of the Samsung team. We hope you find something you love!
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?accessories_type=Watch+Bands&category_names=Smartwatches&wearables_compatibility=Galaxy+Watch+Ultra
-Ty
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Written by a customer while visiting Samsung US
Posted by: AtomIX
from nyc
Expertise:Expert
Verified Purchase:Yes
It's not a good looking band up close, almost looks dirty. Not very strechy and chafing on my wrist. I would nto reccomend
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R, January 21, 2025
Hello AtomIX,
Thank you for reaching out and sharing your experience with your Galaxy Watch Ultra Trail Band. We understand that wearing the watch band for an extended period can cause wear and tear, and your wrist may become accustomed to having something on it. We recommend cleaning your watch band regularly to maintain its condition. Additionally, adjusting your watch for a more comfortable fit is important.
We will provide a link below to an excellent article that offers more details on how to get the most out of your watch and band, as well as tips for maintenance.
Thank you again for reaching out and for choosing Samsung.
https://www.samsung.com/us/support/answer/ANS00084602/
-Ty
Samsung Support
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Thank you for reaching out and sharing your experience with your Galaxy Watch Ultra Trail Band. We understand that wearing the watch band for an extended period can cause wear and tear, and your wrist may become accustomed to having something on it. We recommend cleaning your watch band regularly to maintain its condition. Additionally, adjusting your watch for a more comfortable fit is important.
We will provide a link below to an excellent article that offers more details on how to get the most out of your watch and band, as well as tips for maintenance.
Thank you again for reaching out and for choosing Samsung.
https://www.samsung.com/us/support/answer/ANS00084602/
-Ty
Samsung Support
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Written by a customer while visiting Samsung US