Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Average customer rating
4.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Customer Rating
5
Modern and energy efficient
on October 17, 2024
Posted by: Ckrez
from Newport
[This review was collected as part of a promotion.] My new Samsung induction range has exceeded my expectations. I currently switched from an electric glass top and decided against gas for numerous reasons. This range has such a sleek look to it and blends nicely into my kitchen without looking bulky and messy. The flat top is so easy to keep clean which keeps my room looking tidy at all times. The aesthetic appeal of the ambient lighting is a really nice touch and actually comes in three different settings (cool, warm, natural). This appliance has given my kitchen a very modern makeover.
Cooking on this flat top is amazing compared to my old electric stove. I timed the cooking of eggs and it came to 3 minutes and 10 seconds from the time I turned on the burner to the time the eggs were done. I am so impressed with how fast the pan can heat up. I think this may even be faster than my mom's gas stove and this is also more energy efficient. The burners do not feel hot unless you have a pan directly on top which is a nice safety feature for young kids and pets. Baking with this convection oven also cooks faster than a traditional electric oven and my food gets a crispier finish than I have had in the past. The additional air fryer mode is wonderful as well and frees up the need for an extra appliance cluttering up my counter. The tray divider in the oven is very easy to remove when you need the full capacity for baking. I have not had to clean this yet but the steam self cleaner will make it easier to keep nice without having to scrub it by hand.
The smart features of this appliance have become an excellent tool while cooking. I have many smart devices in my home and I was easily able to add this to my SmartThings app to help life run just a little smoother. I wasn't sure how much I would need this but it has been very helpful when I get sidetracked while cooking. I tend to run laundry or do other chores while my oven is on so the reminder on my phone helps me a bunch. The controls are easy to use and stay hidden while the stove is off. This is just another great feature that keeps the appliance so streamlined and sharp looking.
Overall this Samsung induction range has impressed my family and neighbors. The features go above and beyond compared to the others I have used in the past and I'm so happy with my decision to purchase this model.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Nice set of features!
on November 8, 2024
Posted by: Baker
Just received new stove and have found out that the pans I thought would work on it, will not. Check your pans prior to buying.
Written by a customer while visiting Samsung US
Customer Rating
2
bamboozled. Must Read !
on December 4, 2024
Posted by: Jenn
from RI
First, let me say this stove is not on floor anywhere. so you have to rely on the sales rep and. research. The problem is all of the research and sales rep say that the microwave connects to the stove and when you put a pot on the stove, as long as you get a "bespoke range and microwave". It's called auto connectivity. I purchased both for this feature. This is not the case. LIES!! I feel bamboozled. This was one of the main features I wanted, Then,I was also told about the induction cookware promotion. Great, right? NOPE! I have been chasing Samsung since September ( I was approved for the code.) we are going into Christmas, still nothing. Now let's talk about the range. I do like the induction that's about it, The controls could be better I don't like the sliding method for the oven It does not work and I find myself tapping constantly a it's a huge nuisance. I don't know why they didn't put a number /control pad, or at least the option. in the app. The control panel is extremely sensitive and if you tap it in any way while cooking, it will change the temperature/ setting or turn off. They reconfigured the duo flex so now the top oven. has more room than the bottom oven. I don't like this change. I've had to recalibrate my oven multiple times already. I originally had a duo flex electric range. 0 problems. She still works 9 years later It is currently sitting in my garage. I'm contemplating installing her back and getting rid of the range. Oh, in the microwave didn't work from day 1 I've had to replace. When I was shopping for new appliances, I was on the fence between Samsung and GE. I'm really kicking myself for not going GE. Samsung really dropped the ball on this one.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
4
Value
1
Response from Samsung USBy Samsung Care, December 5, 2024
Hi Jenn,
It’s really frustrating when expectations based on research and sales advice don't match the reality, especially after you’ve made a purchase based on a specific feature you were excited about, like the auto-connectivity between the stove and microwave. We would love to help and provide clarity.
This Samsung range model can connect to the SmartThings app as well as most Bespoke microwave over-the-range models. Most over-the-range microwave models can detect when heat is generated underneath and this triggers the vent fans to turn on automatically. However, a direct connection between this range and a Bespoke over-the-range microwave is not possible since this range is not equipped with a Bluetooth device.
There are some cooktops (not range) that have this feature (connected cooking) to connect with a range hood (not over-the-range microwave) via Bluetooth. The cooktop model NA36N7755TS and range hood model NK30K7000WS have this feature that automatically syncs fans and lights with cooktop burners. For more context, I have shared a Samsung link below.
A range hood will not pair with a cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
The control panel is comparable to the touch screen of smartphones that use a capacitive touchscreen. Here are a few reasons why it may feel sensitive:
1. Water or moisture on your hands can change the electrical conductivity, making it difficult for the touchscreen to register touches accurately on the flip side it can also make the control panel sensitive.
2. Moisture as a Larger Contact Area: Wet skin spreads across a larger surface area than dry skin when you touch the screen, allowing for more contact with the screen. This can cause multiple points of contact to be registered, even if you only meant to touch one part of the screen.
While this increased sensitivity can occasionally lead to unintended or excessive screen reactions, it can also lead to quicker and more accurate detection in certain cases — but often with less control. This is why it’s common for touchscreens to be less reliable or unpredictable when wet.
To follow up and get details about the Samsung promotion tied to your purchase of this range, please visit this link https://www.samsung.com/us/support/order-help/ and select Chat with an agent or go directly to this link https://www.samsung.com/us/support/contact-customer-services/
Should you need more assistance with your range and or microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147840196 to help our team pull up your information.
Leo
It’s really frustrating when expectations based on research and sales advice don't match the reality, especially after you’ve made a purchase based on a specific feature you were excited about, like the auto-connectivity between the stove and microwave. We would love to help and provide clarity.
This Samsung range model can connect to the SmartThings app as well as most Bespoke microwave over-the-range models. Most over-the-range microwave models can detect when heat is generated underneath and this triggers the vent fans to turn on automatically. However, a direct connection between this range and a Bespoke over-the-range microwave is not possible since this range is not equipped with a Bluetooth device.
There are some cooktops (not range) that have this feature (connected cooking) to connect with a range hood (not over-the-range microwave) via Bluetooth. The cooktop model NA36N7755TS and range hood model NK30K7000WS have this feature that automatically syncs fans and lights with cooktop burners. For more context, I have shared a Samsung link below.
A range hood will not pair with a cooktop or range:
https://www.samsung.com/us/support/troubleshooting/TSG01203249/
The control panel is comparable to the touch screen of smartphones that use a capacitive touchscreen. Here are a few reasons why it may feel sensitive:
1. Water or moisture on your hands can change the electrical conductivity, making it difficult for the touchscreen to register touches accurately on the flip side it can also make the control panel sensitive.
2. Moisture as a Larger Contact Area: Wet skin spreads across a larger surface area than dry skin when you touch the screen, allowing for more contact with the screen. This can cause multiple points of contact to be registered, even if you only meant to touch one part of the screen.
While this increased sensitivity can occasionally lead to unintended or excessive screen reactions, it can also lead to quicker and more accurate detection in certain cases — but often with less control. This is why it’s common for touchscreens to be less reliable or unpredictable when wet.
To follow up and get details about the Samsung promotion tied to your purchase of this range, please visit this link https://www.samsung.com/us/support/order-help/ and select Chat with an agent or go directly to this link https://www.samsung.com/us/support/contact-customer-services/
Should you need more assistance with your range and or microwave, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1147840196 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
4
Nice Double Oven, Great Cooktop, Mediocre Details
on December 15, 2024
Posted by: James
I received compensation for this review but the review is my own.
First the PROS:
1) We love the look of it and the double oven feature is super. Years ago we had a different range with two ovens this similar size (not with "flex", just permanently divided). Having the small upper oven on the prior range was awesome and I'm guessing it will be with this one as well. So often the things we bake fit into a smaller space; takes less time to pre-heat and uses less energy compared to using the big oven The Flex feature seems cool but time will tell how often we take out the divider.
2) The controls are intuitive and easy to use. I liked the look of the one with the knobs but my wife preferred this one with no knobs. She was right, it looks great and will be easier to clean than knobs.
3) Glide drawer with ball bearings. Awesome for heavy/awkward items. More safe too.
4) The arrangement of the induction elements is thoughtfully arranged for people who actually cook.
5) The induction burners are super powerful. We've been using one of those counter top induction cooktop plates for years. We thought our counter top thing rocked (faster than our gas stove) but this unit blows it away in terms of power and speed.
6) Looks great!
First the PROS:
1) We love the look of it and the double oven feature is super. Years ago we had a different range with two ovens this similar size (not with "flex", just permanently divided). Having the small upper oven on the prior range was awesome and I'm guessing it will be with this one as well. So often the things we bake fit into a smaller space; takes less time to pre-heat and uses less energy compared to using the big oven The Flex feature seems cool but time will tell how often we take out the divider.
2) The controls are intuitive and easy to use. I liked the look of the one with the knobs but my wife preferred this one with no knobs. She was right, it looks great and will be easier to clean than knobs.
3) Glide drawer with ball bearings. Awesome for heavy/awkward items. More safe too.
4) The arrangement of the induction elements is thoughtfully arranged for people who actually cook.
5) The induction burners are super powerful. We've been using one of those counter top induction cooktop plates for years. We thought our counter top thing rocked (faster than our gas stove) but this unit blows it away in terms of power and speed.
6) Looks great!
Next the CONS:
1) Fit and finish seem a little mediocre. Like for example the drawer at the bottom isn't on gliders with bearings or any gliders at all. Just the sheet metal lip hooks over two small black plastic (nylon?) pieces in front and that' what it "slides" in and out on. Another example is that the top door of the oven doesn't open to a full horizontal. So when you pull out the glide drawer it bumps into the door part way through it's glide.
1) Fit and finish seem a little mediocre. Like for example the drawer at the bottom isn't on gliders with bearings or any gliders at all. Just the sheet metal lip hooks over two small black plastic (nylon?) pieces in front and that' what it "slides" in and out on. Another example is that the top door of the oven doesn't open to a full horizontal. So when you pull out the glide drawer it bumps into the door part way through it's glide.
Lastly, it's got all this WIFI and smart app stuff. We likely will not use the "Smart" features and not even hook it up to our WIFI so cannot comment on those features.
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!
on December 25, 2024
Posted by: Skingftl
from Ft Lauderdale, FL
We bought this Labor Day weekend and love it! We never used induction before but found we will never go back to gas again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US