Customer reviews from Samsung US
Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Average customer rating
4.4
(21 Reviews)
Rating breakdown 21 reviews
5 Stars
14
4 Stars
5
3 Stars
0
2 Stars
1
1 Star
1
94%of customers recommend this product.
(
17 out of
18)
Customer Reviews for Samsung - Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Flex Duo Convertible Double Oven Technology - Stainless Steel
Customer Rating
1
worst experience with samsung
on November 3, 2024
Posted by: Jmmm
Samsung is not responsible for any warranty.
buy Whirlpool or Frigidaire or other brands that respond to the warranty, do not wash your hands with ridiculous things like cockroaches that damaged the entire system
Other brands do work on any indoor insect, if not, let me know.
buy Whirlpool or Frigidaire or other brands that respond to the warranty, do not wash your hands with ridiculous things like cockroaches that damaged the entire system
Other brands do work on any indoor insect, if not, let me know.
Response from Samsung USBy Samsung Care, November 4, 2024
Hi Jmmm,
We can feel your disappointment with this range. We are here to assist you in any way we can.
We recommend checking the warranty guidelines on the link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NSG6DB850012AA
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147649240), and it will help our team pull up your information.
^Rodel
We can feel your disappointment with this range. We are here to assist you in any way we can.
We recommend checking the warranty guidelines on the link below:
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=NSG6DB850012AA
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147649240), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
4
Sleek & Modern
on September 23, 2024
Posted by: Ambahret
from Perrysburg
[This review was collected as part of a promotion.] When we first got this new range, I was very excited to try it out! I loved that the top was more of a matte finish, and I thought that would be easier to clean. After using it, I think it hides the fingerprints and dust more than a shiny finish, but it did streak more. I was also very excited about the touch-senstive buttons, but again, I found them difficult to use at first. Eventually, I figured out that I need to hold them down longer before they will turn on. For me, this isn't an upgrade from knobs. It does look much more fancy, however. I found the unit to cook easily and much prefer the induction top! My food bakes evenly which I love! The only things I really miss is the built-in temperature probe over the previous models. Overall, this is a very nice model!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Induction Is The Future!
on September 23, 2024
Posted by: firefox151
from Perrysburg
[This review was collected as part of a promotion.] I'm fortunate to have owned the previous Flex Duo induction model that Samsung produced, so I was very excited to get the new model to compare.
First, the good: Induction cooking is just amazing in general. It's so much better than gas, and the very slight extra power boost in this model vs. the previous one makes boiling water even more insanely quick. The price is also quite a bit cheaper than the outgoing model (likely because of COVID-19 supply issues back then), so that is a plus. Flex Duo option is great, but just keep in mind the temps between the bays cannot be wildly different because of the design.
The new top is AMAZING. It's a matte finish and appears much more durable than their previous glass-top version. As induction can work through many thin materials, this was a very smart design change and just looks so sharp while being extremely easy to clean. Air fry works just as well as before, and the new air sous vide is interesting, although it's not going to be as accurate as a water bath version. Still, it's a nice option. Convection in both chambers is a rarity in similar models, so it is nice to see Samsung include it.
Okay, now the not-so-good: The biggest con to me is the elimination of the temperature probe. Our family used this all the time to cook meats, lasagnas, and other dishes that took time to come to temperature. No idea why they did this as it is big loss for automatic cooking.
Two things that are probably preferences: First, the ambient light doesn't really add much for me. I suppose it's a nice touch, but it's not a key feature for me. Second, the previous model had knobs instead of a touch panel. While a panel can be more flexible (individual burner timers, syncing zones, etc.), it's also more finicky. You cannot switch temps quickly, and if your hands are wet, it can mess with the finger detection and make it somewhat frustrating to make a simple change.
Regardless, at the end of the day, it's an amazing induction range. I've had great success with my previous Samsung induction range, and I expect equal joy cooking on this one. The sooner more people try induction, the sooner they will convert to ranges like these. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Overall Range
on September 23, 2024
Posted by: dziegler
from Colorado Springs
[This review was collected as part of a promotion.] Cooktop: The matte, non-scratch range glass is easier to keep looking clean and new compared to regular glass top ranges. Induction elements heat up very quickly and can boil water in less than two minutes, using the boost feature. And you can instantly stop it from boiling by pressing the pause button. Performance has been great so far. Control screen will identify when elements are still hot. Induction noise is minimal.
Controls: Built-in touch controls, for both the range and oven, light up sufficiently and are easy to understand and use. Some menu items are a bit more buried in sub menus than they should be. I like that the controls automatically go into lock-out mode so when my cats walk across the controls, they don't turn on the cooktop or oven.
Ambient Edge Lighting: Nice addition to the range. Can be set up to always be on or can pulsate to identify range in use. Recommend software setting update to allow the lighting to turn on automatically at night and off during the day. Color of light can be adjusted in the app.
Oven: Like that it still has a handle to be able to hang dish towel on it. A lot of new ovens don't have handles anymore. Baking performance has been excellent so far baking different breads and pizza. The ability of using Flex Duo feature and double doors provides options for oven use over standard single ovens. The gliding/sliding rack is another nice addition that most ovens don’t come with. I have not used the air fryer or air sous vide functions yet.
SmartThings App: Allows you to control both the cooktop and oven. You must select the control button on the cooktop screen before it allows you to control the range. App makes setting timers and adjusting Ambient Edge lighting easier than using cooktop screen. App also sends notifications to phone and smart watch when oven is preheated and cooking time is finished. App allows you to add/remove what modes display on the control panel.
Definitely recommend this range. Overall, a great performing range with the right number of features and ease of use.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
All the bells and whistles and more!
on September 23, 2024
Posted by: Anniep116
from Little Egg Harbor
[This review was collected as part of a promotion.] I’ve had my samsung range for just over a week now and I don’t know how I went so long with my old oven, this thing does it all! Everything heats up so much faster and the air fryer / flex duo component makes it much more versatile than anything else i’ve ever owned. Incredibly stylish along with all the bells and whistles you could ask for! Being able to control it from the SmartThings app has made it even easier to make sure I don’t accidentally leave anything on, I highly recommend downloading it.
This oven really does it all, while looking amazing in the process. From the ambient lighting feature that you can control from the SmartThings app, to the precise heat control this thing is worth every penny. It takes a bit to get used to but the safety features on the cook top when you remove a pan are great for forgetful cooks! It’s also super easy to clean with the self and steam clean setting so no more scrubbing and tinfoil. The anti-scratch top in the matte black make cleaning seamless and looks incredible compared to my old scratched up glass top. I’m still learning all the new features through the app but it feels like there’s nothing this oven can’t do.
This oven really does it all, while looking amazing in the process. From the ambient lighting feature that you can control from the SmartThings app, to the precise heat control this thing is worth every penny. It takes a bit to get used to but the safety features on the cook top when you remove a pan are great for forgetful cooks! It’s also super easy to clean with the self and steam clean setting so no more scrubbing and tinfoil. The anti-scratch top in the matte black make cleaning seamless and looks incredible compared to my old scratched up glass top. I’m still learning all the new features through the app but it feels like there’s nothing this oven can’t do.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Flexible Cooking with a Sleek Look
on September 27, 2024
Posted by: AlySedai
from Newport News
[This review was collected as part of a promotion.] I recently upgraded my kitchen with the Samsung Bespoke Smart Slide-In Induction Range with Flex Duo & Ambient Edge Lighting, and it has quickly become the star of my cooking space. From its sleek design to its innovative features, this induction stove brings both style and functionality to the table.
One of my favorite features is how evenly the oven heats. The Flex Duo system is a game changer, allowing me to cook two different dishes at two separate temperatures or to use the entire oven space for larger meals. This flexibility makes meal prep much more efficient, especially when entertaining or juggling multiple dishes.
The cooktop, made from anti-scratch matte glass, feels incredibly premium. It’s easy to clean and always looks pristine, which is a big plus for me since I enjoy keeping my kitchen looking neat. And speaking of cooking, the induction feature on the cooktop is phenomenal. It heats up incredibly fast and evenly, making cooking not just quicker but more enjoyable. Whether I’m searing or simmering, the induction cooktop is precise and responsive.
I also tried out the air-fry feature, and while it works well for larger batches, I don't think I'll use it as much since I usually air-fry smaller portions. But for someone who regularly cooks in larger quantities, this could be a fantastic addition. Another highlight is the SmartThings app, which has genuinely made life easier. I love that I can send pre-heating instructions from my phone and receive notifications, making it a perfect tool for a busy household.
Aesthetically, the range is stunning. Its clean, modern look fits seamlessly into my kitchen decor, and it definitely gives off a premium vibe. The ambient edge lighting is a nice touch, but I’ve noticed it’s hard to see when the kitchen lights are on, so it’s not the most practical indicator for whether the burners are in use. Still, it adds a modern feel that enhances the overall design.
Though I haven’t had a chance to use the steam clean feature yet, I’m excited to try it out. It's a convenient option for maintaining a spotless oven without much hassle. With all these advanced features, it's clear that this range was designed with busy cooks in mind.
The only downside to the Samsung Bespoke Smart Slide-In Induction Range is the price, which is on the higher end. However, if you’re able to snag it during a sale, it's well worth the investment for everything it brings to the table.
Overall, I highly recoommend this oven!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing Range!
on October 2, 2024
Posted by: cziegler1
from Colorado Springs
[This review was collected as part of a promotion.] We’ve had our range for a week and I’m loving it. First, it’s gorgeous; it looks so clean and I love the look of the ambient light bar when that’s on. The control panel is intuitive and I like that you need to long press the power buttons. We have cats and the need to long press means their paws don’t activate the stove/oven. It also means the power doesn’t come on when I clean it. We haven’t needed the true lockout feature at all. The cooktop heats quickly and boost mode gets water boiling in no time! The surface is easy to clean and doesn’t show finger-/pawprints. The oven is incredible. I’ve used it multiple times in both single and twin modes and have had consistent bakes each time. The oven comes with 2 racks: 1 slider, 1 regular. This is our 1st time with a slider and I really like it. We bought an extra regular rack but I’m guessing most folks would be fine with just the two racks. I do have a few suggested improvements which could potentially be handled as software updates:
Timer: The controls include hourglass and clock icons but neither is a stand-alone timer. The hourglass is a timer but can only be used when the cooktop is being used. The clock is for “cook time” and can only be used when the oven is being used. There is a stand-alone timer, but you need to go through settings and menu options to get to it. I’d like a stand-alone timer option via either the hourglass icon or the clock icon.
Cook Time: The clock icon in the oven controls is for cook time. When you set it, you need to set what you want the oven to do when the time is up: turn off, stay on, or keep warm. I would like to be able to set that as a default so I don’t have to arrow over to select for the oven to stay on each time.
Sounds: The sound options are all or nothing. I don’t want to hear beeps when I press the control buttons, but turning off the sounds means we don’t get audible alerts when the oven is done preheating or when the cook time is up. There should be a way to differentiate between which sounds are used.
Ambient Light Bar: I would love it if there was a way to have the ambient light turn on/off at set times regardless of the on/off status of the stove/oven. The light is lovely, and I’d like to be able to have it automatically come on at sunset and then turn off at 10 or 11 pm.
None of these suggestions are show stoppers, just minor nits that I think would push this to the next level of 5+ stars. I’m very happy with this purchase and highly recommend it!
Timer: The controls include hourglass and clock icons but neither is a stand-alone timer. The hourglass is a timer but can only be used when the cooktop is being used. The clock is for “cook time” and can only be used when the oven is being used. There is a stand-alone timer, but you need to go through settings and menu options to get to it. I’d like a stand-alone timer option via either the hourglass icon or the clock icon.
Cook Time: The clock icon in the oven controls is for cook time. When you set it, you need to set what you want the oven to do when the time is up: turn off, stay on, or keep warm. I would like to be able to set that as a default so I don’t have to arrow over to select for the oven to stay on each time.
Sounds: The sound options are all or nothing. I don’t want to hear beeps when I press the control buttons, but turning off the sounds means we don’t get audible alerts when the oven is done preheating or when the cook time is up. There should be a way to differentiate between which sounds are used.
Ambient Light Bar: I would love it if there was a way to have the ambient light turn on/off at set times regardless of the on/off status of the stove/oven. The light is lovely, and I’d like to be able to have it automatically come on at sunset and then turn off at 10 or 11 pm.
None of these suggestions are show stoppers, just minor nits that I think would push this to the next level of 5+ stars. I’m very happy with this purchase and highly recommend it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Now I REALLY like this...
on October 3, 2024
Posted by: Poolely
from Dacula
[This review was collected as part of a promotion.] WOW WOW WOW! This thing is PREEEEETY!!! At first, I wasn't sure if I needed to peel back the matte covering or if it was part of the cooktop. LUCKILY, I didn't try to peel it off. I downloaded the Smart Things app and it's so cool that I can preheat my oven without going into the kitchen. I can set my ambient lights on the range too via the app. I have a built-in air fryer and a Sous-vide?? I can't wait to try them both. I saw a video of someone boiling water in 30 seconds. So, I had to give it a try... Unfortunately, I need a flat bottom pot. All mine are curved. :-( Since I just got the range, I haven't had the need to try the Steam Clean feature yet.
Anyway, I do have some flat bottom pans, and the cook is super-fast and even.
I am still getting used to the controls, but I'm confident I'll master that in no time.
Anyway, I do have some flat bottom pans, and the cook is super-fast and even.
I am still getting used to the controls, but I'm confident I'll master that in no time.
Seems like Samsung has thought of everything with this one. THANKS!
I would recommend this to a friend!
Written by a customer while visiting The Insiders