Customer reviews from Samsung US
Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Convertible Double Oven - Stainless Steel
Average customer rating
4.6
(138 Reviews)
Rating breakdown 138 reviews
5 Stars
108
4 Stars
20
3 Stars
2
2 Stars
4
1 Star
4
96%of customers recommend this product.
(
113 out of
118)
Customer Reviews for Samsung - 30 in. Wide 4 Burner Bespoke 6.3 Cu. Ft. Slide-In Electric Induction Convection Range with Convertible Double Oven - Stainless Steel
Customer Rating
5
No more electric range for me
on March 13, 2026
Posted by: ChangeisGood
This induction range has been a game changer for me. I detested electric stovetop cooking and could never get the hang of it. Since day one the Samsung has made my cooking skills 100% better. The speed of preheating is wonderful. Even tortellini soup was a breeze with the simmer function. Love it.
Written by a customer while visiting Samsung US
Customer Rating
1
Awkward to use, poor instructions
on March 12, 2026
Posted by: None
This Samsung has very poor instructions, only online, and the cooking controls are not intuitive. Touch panel is not sensitive. There is a clock in the panel which only stays on for a few minutes, then disappears. I would not recommend this unit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Jeffrey, Samsung, May 20, 2026
Hi there,
It’s clear you spent time getting familiar with the controls and setup, and we understand how the instructions, touch panel response, and display came across in daily use.
You can set the clock to keep the time accurate and ensure automatic features run as expected. For step-by-step instructions, check out the guide below:
https://www.samsung.com/us/support/answer/ANS10006846/
We’d like to connect with you to learn more about your unit and discuss available options. Feel free to reach out using any of the contact methods below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152518029 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
It’s clear you spent time getting familiar with the controls and setup, and we understand how the instructions, touch panel response, and display came across in daily use.
You can set the clock to keep the time accurate and ensure automatic features run as expected. For step-by-step instructions, check out the guide below:
https://www.samsung.com/us/support/answer/ANS10006846/
We’d like to connect with you to learn more about your unit and discuss available options. Feel free to reach out using any of the contact methods below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152518029 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Thanks Samsung you made me chef!
on February 24, 2026
Posted by: KAT5466
from Buford
[This review was collected as part of a promotion.] I’ve always considered myself a good cook however retiring that and replacing with great cook thanks to this incredible stove. I guess when you’re used to second best you cook second best. I absolutely love this stove , just the time save alone is worth its weight in gold. When you boil a lot of water for pasta, rice and noodles something that took 15 minutes now takes less than 5 it’s shocking and pleasantly surprising. Connecting the stove to app was also effortless and helpful . I got to buy all new cookware which was nice and the even cooking is not only a plus but makes everything taste so much better. I made a brown gravy that turned out better than I’ve ever made it in 30 years. In fact I’d bet anything you couldn’t find not even a tiny clump of flour. Even my husband complimented how wonderful it was. I used the air fryer to make chicken wings the were as better than restaurant I’ve ever ordered from. I can’t imagine ever not being a thousand percent pleased with the stove. It’s absolutely not just a stove but a piece of art. All I can say is thank you to the company for such a well built well designed product!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Now we're cooking!
on February 19, 2026
Posted by: Konshow
from Mount Dora
[This review was collected as part of a promotion.] We got our new range a couple of weeks ago and we're finally getting to test all the capabilities. My bread from scratch turned out beautiful after using the bread proofing option. Tip: Make sure you remove the divider to expose the extra options. Can't wait to use some of the other functions we've recently discovered.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Fancy Hot Stuff
on February 5, 2026
Posted by: Queeniskra
from Mount Dora
[This review was collected as part of a promotion.] We received our new range last week and first I would like to say that it's probably fancier than I should own. It's got a lot of features that I'm still getting used to and trying to play with. So far, I love the ability to connect it to my Samsung smart things app and control things from my phone. I work from home and if I'm stuck in a meeting, that comes in super handy. WARNING: Make sure you have the correct cookware. I was not aware that induction tops need specific pots/pans. Thankfully my cookware is compatible and we were able to use the range right away. Beware of how much faster things cook and bake. You will definitely have to keep an eye on your cookies as they will be ready to eat a few minutes earlier than you're used to. Absolutely love the ability to make my crispy bacon and my honey butter biscuits at the same time using the double oven so all of breakfast is ready and warm at the same time! Still going through all the available functions, but we're absolutely loving it!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
4
Great... except for one thing
on January 21, 2026
Posted by: Allyman
from Palm Harbor, FL
I got this flex duo induction range to match my new Samsung fridge. I love everything about it except the control panel. It's black glass with no markings or lights to show where to turn it on. If I get up early in the morning and want to turn the stove on, it's impossible to see where to turn it on, I have to turn on the kitchen lights which bothers others. There should be very tiny LEDs showing where the power buttons are for the stove and oven. There used to be a tiny LED above where it says Wifi but it's gone after about 1 month.
Besides that, everything is great.
Besides that, everything is great.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Poor product quality
on January 19, 2026
Posted by: Neutron
from Georgia
I got this stove, my wife was very happy to have it, but after almost six months, the countertops where the cooking is done started to peeling paint I called customer service and they told me they didn't cover that problem. I'm disappointed; all my devices at home are Samsung, and I think it's very poor how they try to keep customers satisfied. (I'm not happy with this problem that they didn't solved)
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, January 19, 2026
Greetings,
Our goal for you is to have a better experience using your range. Let us help you out.
Please refer to the link below to address your concerns with your range's cooktop. Click the hyperlinks for tips.
The electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151880481 so our team can pull up your information when you message us.
Have a great day.
-John
Our goal for you is to have a better experience using your range. Let us help you out.
Please refer to the link below to address your concerns with your range's cooktop. Click the hyperlinks for tips.
The electric cooktop is peeling, bubbling, or cloudy under the surface:
https://www.samsung.com/us/support/troubleshooting/TSG01001943/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide the reference number 1151880481 so our team can pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Bad Control panel
on January 13, 2026
Posted by: joi gen
We like the stove but hate the control panel. Every time we lean on or try to wipe the top it ends up either turning off or turning on something.
Response from Samsung USBy Ricardo, Samsung Care, January 14, 2026
Greetings,
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link to the user manual; kindly go to page 50 to help you with the issue of your control panel by using the lock feature.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151834784) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We know how important it is to have a reliable appliance at home. Let us help you with your range.
Here is a link to the user manual; kindly go to page 50 to help you with the issue of your control panel by using the lock feature.
User manual.
https://downloadcenter.samsung.com/content/UM/202502/20250218140916237/O_IB_FULL_NE9100D_NSI6DG9550SRAA_EN.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151834784) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US