Customer reviews from nightowlsp.com
Night Owl - 4-Camera Indoor/Outdoor Add On Wired 4K Security Cameras with 2-Way Audio - White
Average customer rating
4.7
(158 Reviews)
Rating breakdown 158 reviews
5 Stars
127
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
3
94%of customers recommend this product.
(
140 out of
149)
Customer Reviews for Night Owl - 4-Camera Indoor/Outdoor Add On Wired 4K Security Cameras with 2-Way Audio - White
Customer Rating
2
Terrible system
on January 27, 2023
Posted by: Sharper than them
from Chattanooga
Gender:Male
I originally purchased a 1080 system and had many issues hiring out the problems. Decided to go with the 4K Wireless. Terrible decision. Cameras communication is terrible. DVR software for playback is difficult and poorly designed. Speaking with technicians, most do not have any technical background except what's written in their predetermined script. I would not buy their system.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, January 31, 2023
We apologize for the issue you have been experiencing. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: J Handfield
from Mesa , AZ
Gender:Male
Verified Purchase:Yes
Night Owl DVR are super great DVR reasonable price long lasting,for a 1080P DVR the recording are clear pictures on the Play Back ,the Police got a Mugshot of the one that broke in my Truck and was able to Identify that Low Live individual , by day end I got my tools back ,,,I do recommend this DVR and all other Night Owl Poduct this is my 3rd DVR from Night Owl , with this 16 Channel 1080p Bluetooth DVR I will be able to had 4 more Wi-Fi Cameras to the system . Not only this is a Great DVR but cannot forget Customer Service that always got my back on issue that I could not resolved ,,,also I got what I paid for great quality DVR and Cameras
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, December 13, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
5
Great customer service and equipment
on September 11, 2022
Posted by: Dwaltus
from Ok
Gender:Male
I have had my 16 channel wired DVR for over 10 years. It has worked flawlessly with the exception of a camera failure after about 6 years in service. I highly recommend this company. I have used recordings on my DVR to support the police. This is installed on my home. The images are clear and night vision works great. I have one PTZ camera and it also works great. In my opinion Night Owl is the leader in security cameras. The service is free as it should be and their service is excellent if its ever needed, which is very rare.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, September 13, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Luis Luis
from Valencia California
Gender:Male
Verified Purchase:Yes
I purchased this nightowl 16 channel dvr for a customer's small business store and it has all the bells and whistles with very easy set up.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, July 5, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Customer Rating
1
Stopped working after two months
on June 26, 2022
Posted by: Robert Mart
from El paso, Tx
Gender:Male
I bought the 12 channel dvr thinking it would last me at least a couple years but instead it only lasted a couple of months. It says they have “on demand” customer support but every time I try to call they hang on before I can get to a representative. Stay away from these cheap products. I paid about 750 for this and two months later it’s trash.
No, I would not recommend this to a friend.
Response from nightowlsp.comBy Customer Support, June 27, 2022
We sincerely apologize for the issue you have been experiencing and support you have received. We would like to provide you with some advanced support. Please email techteam@nightowlsp.com at your convenience, providing your name, contact information, best time of day to reach you and a brief description of all ongoing issues. One of our internal advanced support agents will promptly reach out and work with you on a resolution. We look forward to hearing from you.
Written by a customer while visiting nightowlsp.com
Posted by: crc0
Gender:Male
Verified Purchase:Yes
So happy I bought this, Put my old system to shame
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 26, 2022
Awesome! Thank you for the feedback! We are so happy to hear the product is working well for you.
Written by a customer while visiting nightowlsp.com
Posted by: isaac4
from Kentucky
Gender:Male
Verified Purchase:Yes
Thankful Night Owl had this in stock! After having the system for several years, I decided to upgrade to more cameras.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 11, 2022
Thank you for being a Night Owl customer and for the feedback!
Written by a customer while visiting nightowlsp.com
Posted by: Kema1007
from South Carolina
Gender:Female
Verified Purchase:Yes
We hooked this DVR up to another set of cameras already hard wired in our home. (That system was through Q-See who apparently went out of business during the pandemic. The DVR we had for the Q-See system had started making noises and we believe the fan was starting to go). This works perfectly EXCEPT our TV is only HD and we didn't realize it needed to be a 4K in order to put the program onto the TV itself. It works fantastically though via our mobile devices and that actually has been working out well. The DVR is quiet. Eventually we will install the four cameras that came with this DVR.
I would recommend this to a friend!
Response from nightowlsp.comBy Customer Support, May 5, 2022
Thank you so much for choosing Night Owl! We are happy you chose us to help keep you safe.
Written by a customer while visiting nightowlsp.com