Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Average customer rating
3.3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
11
4 Stars
5
3 Stars
5
2 Stars
6
1 Star
5
52%of customers recommend this product.
(
12 out of
23)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Customer Rating
3
Disappointed
on August 4, 2023
Posted by: Molly Mae
I got this case less than 6 months ago. It has been wonderful and protective of my phone. I specifically got this one because I have been using otterbox for years, and I was so excited to see a cute case. Unfortunately I have been very disappointed in how the case has looked over time. The soft sides of the case have yellowed horribly and nothing I have done has gotten rid of it. It the case was hard like the back all over I don't think this would be a problem. It looks gross now and I am looking for another one because it's embarrassing.
Response from otterbox.comBy Customer Service, August 7, 2023
Hello! We apologize that your Symmetry Series Clear case is looking less than spiffy. A number of factors in the environment can cause this discoloration issue, and we are happy to get you a brand new case through our amazing warranty! No need for embarrassment, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I really like this case. It's thin and pretty plus it's protective.
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Wasted my money. It did not fit the phone. It is a errible company to deal with and it took forever to arrive and then it was wrong size. Waste of money and it is pricy.
Response from otterbox.comBy OtterBox, Customer Service Support, June 9, 2023
We apologize for any inconvenience you might have experienced with the Symmetry Series case for your Galaxy S23. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so any fit issues are definitely unexpected. As far as our shipping goes, our standard shipping is estimated at 7-15 business days and, according to our information, it looks like you received your order within this timeframe.
We'd still like to dig a bit deeper into things with you in order to find the best path forward. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm Regards,
OtterBox Customer Support
We'd still like to dig a bit deeper into things with you in order to find the best path forward. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Enhydriodon
Verified Purchase:Yes
snug fit, otterbox dependable protection that last
Written by a customer while visiting otterbox.com
Posted by: Rachael W
Verified Purchase:Yes
Its pretty, the rubbery sides keep me from dropping it when my hands are dry. I just wish it could work with magsafe stuff. Its a very good case for the most part.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Trash.
on April 15, 2023
Posted by: elisa
Dropped my phone once from 2 feet above the ground and my Samsung 23 screen cracked. My phone hit the ground on the case side. Waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 17, 2023
We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Junkit
Verified Purchase:Yes
Not near as good as defense case and u pay same and don't get a holder
Response from otterbox.comBy OtterBox, Customer Service Support, April 11, 2023
Hi there! We're sorry to hear that you are not loving our Symmetry Series case for your device! It sounds like you have used our Defender Series case in previous years. Our Defender Series case is our most rugged and protective case and is the only case that comes with a holster. We apologize for any inconvenience this may cause! We do appreciate your feedback on our Symmetry Series case, and if you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Micki
Verified Purchase:Yes
Tried several times to make it fit. Cover NOT flexible, so to force it, would break it. It is now smiling happy in a charity donate box. UGH!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Oh no! We're sorry to hear about this unusual situation with your Symmetry Series case. Have you verified that your case is the correct size for your device? This is essential, as our Otter engineers create our cases to fit perfectly with each device's specific specifications. If you have verified that your case is the correct size for your device, give us a ring at 1-855-688-7269 and we would be happy to help look into this more with you.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com