Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Average customer rating
3.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
10
4 Stars
5
3 Stars
5
2 Stars
5
1 Star
5
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Posted by: Roger W
Verified Purchase:Yes
The product is great. However the color shown wasn't what it looked like on the phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robertino Pietri
Verified Purchase:Yes
I love the brand. Had many of they're cases and they all fits and protect my phone perfect.
However this last one I bought. Seems to be a bit deformed at the bottom. No big deal but not a perfect fit.
Again. I think this is a great brand and I'll keep buying from them.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, December 23, 2024
Hello Robertino! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Debra
Verified Purchase:Yes
I like it just wanted red as it is my favorite color
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TBC Rogers
Verified Purchase:Yes
The clear version wasn't what I thought it was, therefore, I had to go for the old school black.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Micki
Verified Purchase:Yes
Tried several times to make it fit. Cover NOT flexible, so to force it, would break it. It is now smiling happy in a charity donate box. UGH!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Oh no! We're sorry to hear about this unusual situation with your Symmetry Series case. Have you verified that your case is the correct size for your device? This is essential, as our Otter engineers create our cases to fit perfectly with each device's specific specifications. If you have verified that your case is the correct size for your device, give us a ring at 1-855-688-7269 and we would be happy to help look into this more with you.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: bpmose
Verified Purchase:Yes
Seems like a very protective case but very slick in my hand. Also would slide very easily on a desk or table serface.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2023
Hello! The Symmetry Series case is an amazing choice for great device protection. The case is designed to be sleek and slim. Should you want to also try a case that has a different outer texture, we do have additional case options available for this device. If our amazing CS Team may answer any questions or explain case features further, please give our CS Team a call at 1-855-688-7269 and we are happy to help with that!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Wasted my money. It did not fit the phone. It is a errible company to deal with and it took forever to arrive and then it was wrong size. Waste of money and it is pricy.
Response from otterbox.comBy OtterBox, Customer Service Support, June 9, 2023
We apologize for any inconvenience you might have experienced with the Symmetry Series case for your Galaxy S23. We design all of our cases on an individual basis to ensure their seamless compatibility with the unique features of your exact device, so any fit issues are definitely unexpected. As far as our shipping goes, our standard shipping is estimated at 7-15 business days and, according to our information, it looks like you received your order within this timeframe.
We'd still like to dig a bit deeper into things with you in order to find the best path forward. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm Regards,
OtterBox Customer Support
We'd still like to dig a bit deeper into things with you in order to find the best path forward. Please give our customer service team a call at 1-855-688-7269 and they'd be more than happy to assist you further.
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
it's okay
on February 22, 2023
Posted by: sami
The case is alright. It definitely feels sturdy and snaps on well, but I feel like the bevel on the front could have been just a lil bit bigger to give the screen a tad more protection. I think it could go a long way to help protect it. It will do well enough. There's also some small scuff marks on the bottom of the case on the back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 23, 2023
Hey there, Sami! We're happy to hear the Symmetry Series case for your Galaxy S23 has been suiting you well so far. We appreciate you getting us this feedback on the raised edges of this case though. We'll be sure to share these thoughts with our design team for you. If you're looking for that next level protection, we crafted this case to be seamlessly compatible with our trusted screen protectors, like the Alpha Flex. Please feel free to give our friendly Otters a buzz at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com