Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Average customer rating
3.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
10
4 Stars
5
3 Stars
5
2 Stars
5
1 Star
5
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Customer Rating
4
It's a quality case - just looks dirty
on September 20, 2023
Posted by: KBae
It's a good case and it does what is supposed to. I've dropped my phone countless times and it still looks brand new. My only issue is that it looks dirty from regular handling. Why can't they fix that. I'm tired of always getting a dark case, but I guess either way it goes is going to get dark 🤣
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Protective, but dirty
on December 27, 2023
Posted by: Kris
I usually buy the most protective case, but they don't have cute designs. So, I took a chance on this one. Thankfully, I haven't had any damage to my phone through multiple drops. My problem is that the case looks ridiculously dirty on the sides. If you look at the pictures, the design still looks nice, the clear popsocket I added so you can see the design... Still clear... WHY are the sides of the case so dirty looking? And they can't be cleaned? By now, I would think there would be a solution to this problem, at least make a clear case with dark sides.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2024
Hello, Kris! We are so sorry to hear that you are experiencing a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Clem
Verified Purchase:Yes
Very nice case. I trust Otter Box is pretty in purple clear.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Noipho
Verified Purchase:Yes
Seems sturdy enough. Time will tell. Would love to have greater protection like otterbox iPhone. Works OK. Would like more colors
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 16, 2023
Hey there! We are sorry to hear that you're not loving our current case options. We would love to hear what suggestions you have for future color releases. Just give us a ring at 1-855-688-7269 and we would be happy to help!
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the case but don't know how to keep it clean
on March 18, 2023
Posted by: Lizzy
I love Otterbox, would only trust Otterbox with my phone, however, I noticed the sage case it
gets really dirty quickly and I have tried to scrub off the dirt not even knowing how it got discolored since it's never been dropped, but it won't come off. Still, really love the case just wished I knew how to keep it looking clean and new.
gets really dirty quickly and I have tried to scrub off the dirt not even knowing how it got discolored since it's never been dropped, but it won't come off. Still, really love the case just wished I knew how to keep it looking clean and new.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Trash.
on April 15, 2023
Posted by: elisa
Dropped my phone once from 2 feet above the ground and my Samsung 23 screen cracked. My phone hit the ground on the case side. Waste of money.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 17, 2023
We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
3
Disappointed
on August 4, 2023
Posted by: Molly Mae
I got this case less than 6 months ago. It has been wonderful and protective of my phone. I specifically got this one because I have been using otterbox for years, and I was so excited to see a cute case. Unfortunately I have been very disappointed in how the case has looked over time. The soft sides of the case have yellowed horribly and nothing I have done has gotten rid of it. It the case was hard like the back all over I don't think this would be a problem. It looks gross now and I am looking for another one because it's embarrassing.
Response from otterbox.comBy Customer Service, August 7, 2023
Hello! We apologize that your Symmetry Series Clear case is looking less than spiffy. A number of factors in the environment can cause this discoloration issue, and we are happy to get you a brand new case through our amazing warranty! No need for embarrassment, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: M Preston
Verified Purchase:Yes
I tried two times to purchase an Otter Box case; however, we had issues receiving our order. When the first purchase arrived, the package was completely empty. My husband called to report the issue; he was promptly helped--we put in a new order and were told that the shipment was expedited. We received the order in regular time, and the order was completely incorrect. Needless to say, we will not be ordering anything from here anytime soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 29, 2023
Hello! We apologize that you have had issues with the shipping process for your orders. Please give our CS Team a call at 1-855-688-7269 and we are happy to take care of this issue for you!
Written by a customer while visiting otterbox.com