Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Average customer rating
3.3
(32 Reviews)
Rating breakdown 32 reviews
5 Stars
11
4 Stars
5
3 Stars
5
2 Stars
6
1 Star
5
52%of customers recommend this product.
(
12 out of
23)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Customer Rating
2
Thought it would be better
on January 25, 2024
Posted by: JRAmerio
The plastic inside of the case has left little scratches and chips on the chrome edge of my phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 26, 2024
Hello, JR! We are sorry to hear that you have experienced an issue with your case. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
2
Protective...but looks gross.
on January 20, 2024
Posted by: Kate
I have dropped my phone multiple times with no damage to my phone. So in that aspect.. its doing its job. But after a couple months of owning the case, I noticed it looking horribly dirty on the sides. I tried cleaning it with no results. I learned to live with it because I can't afford to spend money on another case when this one technically still functions properly. I love the symmetry series but have learned my lesson with the clear cases and will get a dark case from now on.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 23, 2024
Hello Kate! We are happy that your case is protecting your device and we are sorry to hear that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Protective, but dirty
on December 27, 2023
Posted by: Kris
I usually buy the most protective case, but they don't have cute designs. So, I took a chance on this one. Thankfully, I haven't had any damage to my phone through multiple drops. My problem is that the case looks ridiculously dirty on the sides. If you look at the pictures, the design still looks nice, the clear popsocket I added so you can see the design... Still clear... WHY are the sides of the case so dirty looking? And they can't be cleaned? By now, I would think there would be a solution to this problem, at least make a clear case with dark sides.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 12, 2024
Hello, Kris! We are so sorry to hear that you are experiencing a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Clem
Verified Purchase:Yes
Very nice case. I trust Otter Box is pretty in purple clear.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this for my wifes phone and she wasn't impressed saying its doesnt look any different then the cheap one she had before except harder. I was hard to get it on the phone because it didn't give any. So we ended up throwing it in a drawer and ordered the defender series case for it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello! We apologize that this case was not what your wife had hoped for. We are so glad you found the Defender Series case and are enjoying that. If our Customer Service Team may assist with any questions or issues, please do not hesitate to reach out as we are always happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
4
It's a quality case - just looks dirty
on September 20, 2023
Posted by: KBae
It's a good case and it does what is supposed to. I've dropped my phone countless times and it still looks brand new. My only issue is that it looks dirty from regular handling. Why can't they fix that. I'm tired of always getting a dark case, but I guess either way it goes is going to get dark 🤣
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: M Preston
Verified Purchase:Yes
I tried two times to purchase an Otter Box case; however, we had issues receiving our order. When the first purchase arrived, the package was completely empty. My husband called to report the issue; he was promptly helped--we put in a new order and were told that the shipment was expedited. We received the order in regular time, and the order was completely incorrect. Needless to say, we will not be ordering anything from here anytime soon.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 29, 2023
Hello! We apologize that you have had issues with the shipping process for your orders. Please give our CS Team a call at 1-855-688-7269 and we are happy to take care of this issue for you!
Written by a customer while visiting otterbox.com
Posted by: bpmose
Verified Purchase:Yes
Seems like a very protective case but very slick in my hand. Also would slide very easily on a desk or table serface.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2023
Hello! The Symmetry Series case is an amazing choice for great device protection. The case is designed to be sleek and slim. Should you want to also try a case that has a different outer texture, we do have additional case options available for this device. If our amazing CS Team may answer any questions or explain case features further, please give our CS Team a call at 1-855-688-7269 and we are happy to help with that!
Written by a customer while visiting otterbox.com