Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Average customer rating
3.3
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
10
4 Stars
5
3 Stars
5
2 Stars
5
1 Star
5
52%of customers recommend this product.
(
11 out of
21)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for Samsung Galaxy S23 - You Lilac It
Customer Rating
2
Protective...but looks gross.
on January 20, 2024
Posted by: Kate
I have dropped my phone multiple times with no damage to my phone. So in that aspect.. its doing its job. But after a couple months of owning the case, I noticed it looking horribly dirty on the sides. I tried cleaning it with no results. I learned to live with it because I can't afford to spend money on another case when this one technically still functions properly. I love the symmetry series but have learned my lesson with the clear cases and will get a dark case from now on.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 23, 2024
Hello Kate! We are happy that your case is protecting your device and we are sorry to hear that you have experienced a discoloration issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: JCGa
Verified Purchase:Yes
Buyer beware! I returned this phone case and they have not refunded my money. And trying to get in contact with a live person is impossible!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 5, 2024
Hello! We are so sorry the product was not what you were looking for and this necessitated making a return. Please reach out to our CS Team by phone or via chat with the 005 number associated with your return, and we would be more than happy to check on the status of that return.
Written by a customer while visiting otterbox.com
Posted by: Jamie
Verified Purchase:Yes
I don't like that the volume and power buttons are loose
Written by a customer while visiting otterbox.com
Posted by: Matt B
Verified Purchase:Yes
Always bought the Defender Series cases. Thought I'd try a Symmetry Series. Wow, no disappointment here! Very nice, a little less military looking, but still rugged as can be. Top quality. I will be purchasing more of these!
Written by a customer while visiting otterbox.com
Posted by: Patricia
Verified Purchase:Yes
Best phone case ever! I only use otterboxes for my phones. They offer great protection and look good!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I really like this case. It's thin and pretty plus it's protective.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I bought this for my wifes phone and she wasn't impressed saying its doesnt look any different then the cheap one she had before except harder. I was hard to get it on the phone because it didn't give any. So we ended up throwing it in a drawer and ordered the defender series case for it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello! We apologize that this case was not what your wife had hoped for. We are so glad you found the Defender Series case and are enjoying that. If our Customer Service Team may assist with any questions or issues, please do not hesitate to reach out as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Love it! Solid case and love the color. Perfect fit!
Written by a customer while visiting otterbox.com