Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Blue Suede Shoes
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
242
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
27
86%of customers recommend this product.
(
208 out of
242)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Blue Suede Shoes
Customer Rating
1
Literally garbage do not invest
on June 1, 2023
Posted by: Rj woolums
Its completely garbage dropped my phone once and it cracked right on the corner where the case was just save your money and get something better
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 2, 2023
We're sad to hear your Galaxy S23 Ultra suffered from such damage under the watch of one of our Defender Series Pro cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jajke
Verified Purchase:Yes
Love my outerbox have dropped my phone so many times the protection is amazing
Written by a customer while visiting otterbox.com
Posted by: Teresa
Verified Purchase:Yes
You can never go wrong with an otterbox on your phone. It's the very best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Big improvement from years past ! Nice tight fit and a slimmer feel!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Sea Lily
Verified Purchase:Yes
I was disappointed in this product compared to the previous one I had. IT did not fit, and did not have the glass screen cover. Possibly I ordered the wrong thing, will follow up with Otter box. I appreciate them reaching out to see if I was satisfied.
Response from otterbox.comBy OtterBox, Customer Service Support, June 8, 2023
Hey there! We're sorry to hear about your disappointment with our Defender Series case for your Galaxy S23 Ultra. We recommend giving us a ring at 1-855-688-7269 and we would be happy to troubleshoot this unusual issue with you!
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Blake
Verified Purchase:Yes
Concerned about quality the rubber around case don't fit tight around phone which makes it hard to put on the clip/ or mess up that little plastic piece that holds phone
Response from otterbox.comBy OtterBox, Customer Service Support, June 8, 2023
Hey there Blake! We're sorry to hear about your disappointment in our Defender Series case. It sounds like you may have the incorrect size case for your device. We recommend verifying that your case is the correct size, and if it is, give us a ring at 1-855-688-7269; we would be happy to get a replacement sent your way!
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I have had otter box cases on the last 5 phones I have owned. Now I have an otter box for my new galaxy S23 Ultra and Otterbox continues to impress with the toughness and protection of my phone. Also Otterbox now kicked it up a notch with the new colors more than just the standard black.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kris
Verified Purchase:Yes
Used commuter in the past but am very impressed with the Defender Series. I'm very confident in this case - it does an outstanding job protecting. I like that it snaps in the front for facial protection. I'll by buying Defenders from now on!
Written by a customer while visiting otterbox.com