Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Blue Suede Shoes
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Blue Suede Shoes
Customer Rating
1
Frame cracked after few days
on February 23, 2023
Posted by: Hal 1
Frame cracked after a few days. Contacted the warranty department they charged my credit card for shipping. After one week now they want pictures and a longer delay! This says a lot about their product and warranty. VERY DISAPPOINTED
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 24, 2023
We're sorry to hear about this frustrating situation! Our Defender Series Pro cases are built to be durable and protective, so this sounds like an unusual situation.
We are certain that a replacement will get things back better than ever for you! Sometimes our warranty department needs some additional information to get your claim processed. We appreciate your patience as we work hard to help you!
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
We are certain that a replacement will get things back better than ever for you! Sometimes our warranty department needs some additional information to get your claim processed. We appreciate your patience as we work hard to help you!
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help.
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5
Easy to hold, easy to charge, well designed
on February 16, 2023
Posted by: Qi Guy
This is a comfortable case to hold; easily grip-able. It promises and delivers great protection. As far as charging is concerned, it has worked on Samsung and Nokia Qi chargers as well as the ones build into my vehicles, Kia Niro EV and Rivian R1T.
Written by a customer while visiting otterbox.com
Posted by: Shannon
Verified Purchase:Yes
It seems to be sturdy and durable. For the price, a screen protector should be included.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome case does charge wireless 🛜
on February 14, 2023
Posted by: Silver1154
This case is serious !! I feel absolutely 💯 covered and secured with this case. Wireless charging works both standing and on side other people are wrong !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Fixit
Verified Purchase:Yes
The cases excellent especially from drops I Can't control my hands anymore. So sometimes I drop stuff a lot. In this case, it's been perfect.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alli O
Verified Purchase:Yes
Terrible case, not even 1 month and the bottom is broken from pulling out of front pocket every day doing construction
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Oh no! We're sorry to hear that your case has broken, Alli! This sounds like a very unusual situation. Luckily, we have an awesome product warranty program, and we would be happy to replace your case for you! Just give our friendly Otters a call at 1-855-688-7269 and they will get this all sorted out for you.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5
Well Done Otterbox
on March 29, 2023
Posted by: Jerome
This case is awesome. It provides max protection while not being too bulky. The rubber outer shell feels great in the hand and provides good grip. The buttons feel firm and responsive and this case does not interfere with a screen protector. The lichen the trek color looks great on the green 23 Ultra.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Good case, should come with a screen protector.
on July 28, 2023
Posted by: Anonymous
Verified Purchase:Yes
I've been using Otterbox cases for years and I love them! The reason I'm giving this one 4 stars is because I wish they would have included a screen protector and a lens protector. Looking at their screen protector, I see that it's almost as much as the case, which is unfortunate. I would probably still have purchased it even though it would have been more expensive. I ended up having to do more shopping to find a screen protector. I assumed incorrectly that it came with one.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com