Customer reviews from otterbox.com
OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Average customer rating
1.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
0
3 Stars
2
2 Stars
4
1 Star
9
8%of customers recommend this product.
(
1 out of
13)
Customer Reviews for OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Customer Rating
1
Not worth the money total waste
on September 20, 2023
Posted by: Zkissiar
Falls off the phone all the time followed instructions to the t. I even waited 2 hours to use my phone just to hopefully help the adhesive stick, well that didn't work. 100% waist of money do not buy.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 21, 2023
Hello! We apologize that you have experienced an adhesive issue with your Thin Flex Series case. We have a great warranty and we would be more than happy to send you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Trina Hertz
Verified Purchase:Yes
I love how thin the case is. However, its not secure and doesn't have a tight fit on the phone. The case comes off easily when you open the phone from the folded position.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that you are experiencing a fit issue with your Thin Flex Series case. We have a great warranty and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Angel
Verified Purchase:Yes
Its nice and slick but needs better adhesives had to improvise on mines!
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, September 21, 2023
Hello! We are glad you are enjoying many of the features of the ZFold5 case. Should you experience issues with the adhesive on this case, please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Jeannie mckeown
Verified Purchase:Yes
Rhe edge is no longer sticking to the phone, im afarid its going to break.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 26, 2025
Hello, Jeannie! We are so sorry to hear you are experiencing an issue with the edge of the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The back of the case was fine. The front of the case keeps falling off. Dropped my phone. The front of the case fell off, and cracked my screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Haley
Verified Purchase:Yes
Case is only held together by stickers and they failed in less than a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you have experienced an issue with the adhesive portion of the Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Do Not Buy This Case
on August 29, 2023
Posted by: DJS5340
The engineering of this product is terrible. Normally I prefer Otterbox to all other cases, but I cannot recommend this product. It comes in 2 pieces rather than a single piece. The only way it stays attached is by an adhesive that is pre-applied to the inner edges. The problem is that the case slips slightly and the adhesive sticks to the SIM card tray, pulling the tray out enough to disengage the sim card. I get 3-4 notices per hour that my sim card tray is not seated. At the very least, the adhesive should not touch the sim tray. Additionally, because of the adhesive, you can not remove the case more than once or twice until the adhesive is useless. VERY BAD DESIGN.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 29, 2023
Hello! We apologize that you are experiencing these issues with your ThinFlex Series case for the Z Fold 5. Our Customer Service Team is most happy to troubleshoot these issues and offer warranty replacement to alleviate them if need be! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com