Customer reviews from otterbox.com
OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Average customer rating
1.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
0
3 Stars
2
2 Stars
4
1 Star
9
8%of customers recommend this product.
(
1 out of
13)
Customer Reviews for OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Posted by: Jeannie mckeown
Verified Purchase:Yes
Rhe edge is no longer sticking to the phone, im afarid its going to break.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 26, 2025
Hello, Jeannie! We are so sorry to hear you are experiencing an issue with the edge of the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
The back of the case was fine. The front of the case keeps falling off. Dropped my phone. The front of the case fell off, and cracked my screen.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Josh
Verified Purchase:Yes
The case is good but it doesn't want to stay on the phone the adhesive doesn't hold the case on
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We are so sorry to hear you are experiencing issues with the adhesive on your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Ehhh no
on October 2, 2023
Posted by: Okie_Dokey_Loki
This is the first time I've had to say that otterbox failed to deliver. I bought a cheap case while I waited for this one and it held on to my phone better. Any time I take my phone from my pocket the case around the screen slides around.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize for the mobility issue you are experiencing with your Thin Flex Series case.We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Bad Product
on October 2, 2023
Posted by: AggieHuff
The first time I have had an issue with a case from Otterbox. DO NOT BUY THIS. Bought twice and multiple issues in just a few weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize that you have experienced multiple issues with your case in such a short amount of time. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Haley
Verified Purchase:Yes
Case is only held together by stickers and they failed in less than a month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, Customer Service, October 5, 2023
Hello! We apologize that you have experienced an issue with the adhesive portion of the Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Patr620
Verified Purchase:Yes
Very disappointed. Flimsy and cheap looking . Far from your usual quality .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 28, 2023
Hello! We apologize that you are experiencing disappointment with your Thin Flex Series case. If there is a specific issue with the case, we have a great warranty and we would be happy to assist you with warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Trina Hertz
Verified Purchase:Yes
I love how thin the case is. However, its not secure and doesn't have a tight fit on the phone. The case comes off easily when you open the phone from the folded position.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 26, 2023
Hello! We apologize that you are experiencing a fit issue with your Thin Flex Series case. We have a great warranty and we would be happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com