Customer reviews from otterbox.com
OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Average customer rating
1.5
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
0
4 Stars
0
3 Stars
2
2 Stars
4
1 Star
9
8%of customers recommend this product.
(
1 out of
13)
Customer Reviews for OtterBox - Thin Flex Series Hard Shell for Galaxy Z Fold5 - Sweet Peach (Peach/Stardust)
Posted by: Josh
Verified Purchase:Yes
The case is good but it doesn't want to stay on the phone the adhesive doesn't hold the case on
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 9, 2023
Hello! We are so sorry to hear you are experiencing issues with the adhesive on your Thin Flex Series case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Bad Product
on October 2, 2023
Posted by: AggieHuff
The first time I have had an issue with a case from Otterbox. DO NOT BUY THIS. Bought twice and multiple issues in just a few weeks.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize that you have experienced multiple issues with your case in such a short amount of time. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Ehhh no
on October 2, 2023
Posted by: Okie_Dokey_Loki
This is the first time I've had to say that otterbox failed to deliver. I bought a cheap case while I waited for this one and it held on to my phone better. Any time I take my phone from my pocket the case around the screen slides around.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We apologize for the mobility issue you are experiencing with your Thin Flex Series case.We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst purchase ever
on September 14, 2023
Posted by: SueK
I did all the steps to clean the phone before applying the case. It does not stay on straps of tape are so thin it don't hold. I would not order this one. Also hard to push side buttons. Have had one month and hate it...waste of money. Bought it direct otterbox.com and have always bought an otterbox cover. This one was disappointing
Response from otterbox.comBy Customer Service, September 14, 2023
Hello! We apologize that you are experiencing issues with your case. We are most happy to get you a brand new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Bad design
on September 13, 2023
Posted by: Trapl80
Phone slip out of case, and I was using the sticky strips along the inside at the top and bottom. Order and use at you risk
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 14, 2023
Hello! We apologize that you had a slipping issue with your case. We have a great warranty, under which we would be happy to send you a new case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Patr620
Verified Purchase:Yes
Very disappointed. Flimsy and cheap looking . Far from your usual quality .
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 28, 2023
Hello! We apologize that you are experiencing disappointment with your Thin Flex Series case. If there is a specific issue with the case, we have a great warranty and we would be happy to assist you with warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst product ever.
on September 17, 2023
Posted by: Angel
Honestly don't even waste your money. My phone fell probably like a 2 ft fall and the backside broke plus the inside screen. Probably one of the worst products ever made by otterbox, only thing holding the sides is a small amount of double sided tape.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, September 19, 2023
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: JerryGee
Verified Purchase:Yes
The case looks nice, but the double side tape that holds the case to the phone wears out. It starts to lift. Also on the small screen the left side of the case just lays on the screen no tape to hold it in place. When reaching for it in my shirt pocket my finger tends to snag on it and now the top left of the case does not fall back in place. Dust seems to get in through the rear side glass. The case is not as good as it looks.
Response from otterbox.comBy Customer Service, September 20, 2023
Hello! We apologize that you have experienced an issue with your case. We have an amazing warranty and we would be more than happy to get you into a new case to alleviate this issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com