Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
1
Mediocre quality from Otterbox
on March 26, 2023
Posted by: Stumanchu
Kind of expected more from otterbox. I like everything about the cases except on this they completely left out any protection for the stylus port on the phone. I can tell already this is going to be a point of failure being that it's completely uncovered. Come on guys, this is supposed to be your rugged, heavy duty case. This is a weak attempt and you seem to be floundering with creating a better phone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hey there! We're sorry to hear that our case did not rise to meet your expectations. Our Defender Series case is one of our best cases, and has been tested by our Otter Engineers so that we know it will help to keep your device safe. We appreciate your feedback regarding this case, though, and we will be sure to pass it along to the correct teams for you. In the meantime, if you have any other questions or concerns regarding our products, give us a ring at 1-855-688-7269; we would be happy to help how we can.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
Alot of sharp edges compared to previous models. Not as comfortable to hold due to the edges. I miss having a screen protector as well. Felt more sturdy and protected against damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
Hey there Susan! We're sorry to hear that you are not loving our Defender Series case is not living up to your expectations! We appreciate your feedback regarding this case, and we will be sure to pass it along to the correct teams for you. in regards to your Defender Series case being screen-less, our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
If there are any other questions or concerns you may have, feel free to give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
If there are any other questions or concerns you may have, feel free to give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
2
Wow otterbox has fallen so sad
on June 3, 2023
Posted by: Tacoma 236
I remember when Otterbox was the standard by which all others were graded. Just got the defender for my phone Over priced limited protection for the camera gotta add a stick on cover for the screen. It's an expensive cheap black cover
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 5, 2023
Hey there! We're sorry to hear about your disappointment with our Defender Series Pro case for your Galaxy S23 Ultra. Our engineers removed the built-in screen protector from our Defender Series Pro case to ensure complete functionality with the newest devices. Our Defender Series Pro case was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Cheers,
OtterBox Customer Support
If you have any other questions or concerns, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
3
Pretty that's about it
on February 18, 2023
Posted by: BeachLifeisMyLife
Sails and Sun color is kinda pretty, except a little Gotty with the yellow so bright. Makes the phone EXCESSIVELY HEAVY like the S21 Ultra and S22 Ultra, VERY UNCOMFORTABLE and PAINFUL to hold due to the Note Design Samsung has changed the S Line to. Lower left corner DIGS into the butt of my left hand and is VERY PAINFUL, however this is the case with EVERY Cellphone case out there due to the Note design. I believe I went through 7 cases when I had the S22Ultra which is why I returned the phone, I was hoping cases would be different for the 23Ultra but I was wrong
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear you're not liking the Defender Series Pro case. We are always working to make things better for the folks who support us and use our cases, and we will definitely share your thoughts! We'd love to see what we could do to make this experience more positive! Please give us a call at 1-855-688-7269.
Best,
OtterBox Customer Service Support
Best,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Posted by: mdk777
Verified Purchase:Yes
Every model gets less rubber, less protection for surface and less protection for lens.
If I wanted thin pretend gummy cover, I would have bought one. I want real protection and this used to be the case for that. NOT SO MUCH NOW
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 21, 2023
Hello there! We're sorry to hear that you are not loving our Defender Series Pro case. Our Engineers work very hard with each release of our new cases, to ensure that they are better and stronger than before. If you have any other questions or concerns regarding our products, give us a ring at 1-855-688-7269 and one of our friendly Otters would be more than happy to do what they can do help.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Rich
Verified Purchase:Yes
Works as described, so far so good! I don’t have any complaints
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Could case always but the charging port cover seems a little fragile and like it will break off really easy also I wish it opened towards the back of the phone and not the front
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Hey there Andrew! We're sorry to hear that you are not confident in the charging port door for your Defender Series Pro case. We greatly appreciate this feedback, and we will be sure to pass it along for you. This case was designed to be rugged and withstand quite a bit, so we hope that as time goes along, we can earn your trust with our outstanding products. If you find yourself in the unusual situation of your case breaking or becoming damaged in any way, give us a ring at 1-855-688-7269 and we would be happy to get you a replacement case through our awesome product warranty.
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: JOGLAN
Verified Purchase:Yes
Takes weeks to arrive. Shipping date contunued to change.
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
Hi there! We apologize for any inconvenience you may have experienced with your order. Our standard shipping is estimated at 7-15 business days, but if you'd prefer to receive your order a bit fast next time, we have a variety of shipping options available at checkout on our website. We're sorry if the tracking information didn't update as often as you would have liked. We'll be sure to share this feedback with our team for you though. We hope the Defender Series Pro case for your Galaxy S23 Ultra has been working well for you, but feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com