The otterbox seems to be already used. The rubber outside it all stretched out. I dislike it immensely.
Response from otterbox.comBy Customer Service, October 3, 2023
Hello! We are so sorry to hear you had some concerns with your Defender Pro Series case right out of the box. We do not resell used items, and we would invite you to give our amazing Customer Service Team a call so we may assist with this! 1-855-688-7269
Purchase your case maybe 3 yrs ago it was great...No problems....
July Purchase a case it did not last 2 months...Love your product only thing it's the quality....
Response from otterbox.comBy OtterBox, Customer Service , September 18, 2023
Hi Saad! We apologize for the issue you have experienced with your Defender Series Pro Case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!
OtterBox has greatly improved the Defender series case by adding the Pro option. Basically you have more grip and better colorways. I've owned many OtterBox cases over the past 12 years and this one for the S23 Ultra is the best of what I remember about each case throughout that time. The only thing I needed was a lanyard attachment point, but I made that possible myself in the lower corner of the holster. I highly recommend this case as an insurance policy for a device this expensive.