Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
242
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
27
86%of customers recommend this product.
(
208 out of
242)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: Gary
Verified Purchase:Yes
Very nice cover for this phone. Just wish it had screen cover.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jbyrd
Verified Purchase:Yes
Took nearly a month to come in. I think this is sad i could have broken my screen in that month.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, December 18, 2023
Hello! We apologize for any issues related to a backordered product or a shipping situation that caused worry or inconvenience for you. We hope you enjoy this great screen protector. Should any questions arise, please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Posted by: SteveO
Verified Purchase:Yes
OtterBox is the Rolls Royce of phone protection you will ever find.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nash
Verified Purchase:Yes
Pretty big case but still fits in pocket. It's worth the extra bulk for the protection level it gives.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robert Z
Verified Purchase:Yes
Very expensive and I don't see a reason generally. Specifically the outer, hard plastic shell is basically useless as it covers the camera lenses and does not feature a pivot-stand. And, is indeed just a hard plastic shell.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello, Robert! We are so sorry to hear you are experiencing issues with your Defender Pro Series case. This case features a belt clip holster, an outer rubber shell, and a hard plastic interior case, all of which work together to protect your device well. If our Customer Service Team may be off assistance in troubleshooting or with questions, please do not hesitate to reach out to us via phone or chat as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Jake
Verified Purchase:Yes
Awesome fitting case, not loose on the back at all like defenders of old, and offers fantastic protection. Wish there were more color options for Samsungs, but the blue was really nice! The extra grip on the sides makes it hard to get the phone out of my pocket, and unfortunately is the reason my phone is now at the bottom of a river. The grip and my fishing wader pocket had a disagreement while I was putting my phone away. The phone lost that battle and now rests in peace in 6.5 feet of very cold, heavy water. But up until then the case was great!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: walt
Verified Purchase:Yes
im very upset. second OtterBox purchased same results. the Samsung 24 has curved screen cracked on curve again now have to replace again I wish they just said it will not protect curved edge
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, April 17, 2025
Hello Walt! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
5
Wireless charging
on February 14, 2023
Posted by: Edward
Great case have used the defender series for years and never had a screen get damaged or case cracked. My phone gets dropped or knocked off something at least 2 to 4 times a week. Was concerned it would not charge on the Samsung charger, however if phone is placed on its side and not standing charging is not an issue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com