Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
1
Worst design yet!
on June 27, 2023
Posted by: Jake P
Bought four of them when our new phones showed up. Three of the four cases have already broken, one leading to the phone breaking as well.
Have had many defender cases for all of my phones and this is by far the worst design, especially down by the S-Pen spot.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, June 28, 2023
Hey there Jake! So sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, so although this case may seem thinner in comparison to a case you had in the past, we've thoroughly drop-tested and confirmed this Defender Series Pro case offers a DROP+ rating 4X the military standard (MIL-STD-810G 516.6).
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand-new case though. Please give our customer service team a call at 1-855-688-7269 with any questions or if you'd like a new case.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: D King
Verified Purchase:Yes
Love Otterbox Defender Pro. This particular model S23 Ultra case isn't as cushy and absorbing as prior S9+ case. Prior was easier to hold also.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Phyllis
Verified Purchase:Yes
I love my new otterbox and it has protected my new phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I like the way it works. I have yet to do anything stupid with my new phone but I had the defender on my old phone and it did such a great job that I had to have one for my new phone.
Written by a customer while visiting otterbox.com
Customer Rating
1
Make sure you have insurance on your phone
on August 7, 2023
Posted by: Jerry
The first time I dropped my new S23 Ultra it cracked the screen. I know the screen is curved, but with this case and my screen protector it should not have disintegrated the screen like that.
Response from otterbox.comBy Customer Service, August 7, 2023
Hello! We apologize that you had this unpleasant experience. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Written by a customer while visiting otterbox.com
Customer Rating
5
Would recommend!
on August 8, 2023
Posted by: Mlayne
This is the first for me owning a otterbox and im not disappointed to say the least ! It's a beautiful color, strong and very protective. If you're looking for 5 start protection and quality just go ahead and upgrade yourself to a Otterbox.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kimber
Verified Purchase:Yes
Only the best in my opinion why look else where.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
It fit perfectly and snugly! The material from which the case is made makes it very easy to hold on to, and it's pretty much impossible for it to slip out of your hands. I feel my new phone is very secure and protected with the Defender case! OtterBox is the only brand I would trust to put an expensive phone in. The only problem is that somehow I misplaced the belt holder for my case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com