Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.3
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
249
4 Stars
28
3 Stars
18
2 Stars
14
1 Star
29
86%of customers recommend this product.
(
213 out of
249)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
5
Great Case as expected from OtterBox
on February 20, 2023
Posted by: Eric R
I have been buying OtterBox cases for years, usually defenders and commuter cases. This case is an awesome color blue, it adds a nice touch to the sky blue S23 Ultra. I have a Samsung branded stand up charger and I have had no problems getting it to charge as soon as I put it on the stand for the night.i know this case will protect my phone from any damages as they always do. My phones are always in new condition come trade in time. Pair it with an OtterBox screen protector and you are good to go. So high five to OtterBox for the case and the color choices this time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Pretty that's about it
on February 18, 2023
Posted by: BeachLifeisMyLife
Sails and Sun color is kinda pretty, except a little Gotty with the yellow so bright. Makes the phone EXCESSIVELY HEAVY like the S21 Ultra and S22 Ultra, VERY UNCOMFORTABLE and PAINFUL to hold due to the Note Design Samsung has changed the S Line to. Lower left corner DIGS into the butt of my left hand and is VERY PAINFUL, however this is the case with EVERY Cellphone case out there due to the Note design. I believe I went through 7 cases when I had the S22Ultra which is why I returned the phone, I was hoping cases would be different for the 23Ultra but I was wrong
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 22, 2023
Hi there! We're sorry to hear you're not liking the Defender Series Pro case. We are always working to make things better for the folks who support us and use our cases, and we will definitely share your thoughts! We'd love to see what we could do to make this experience more positive! Please give us a call at 1-855-688-7269.
Best,
OtterBox Customer Service Support
Best,
OtterBox Customer Service Support
Written by a customer while visiting otterbox.com
Customer Rating
5
Easy to hold, easy to charge, well designed
on February 16, 2023
Posted by: Qi Guy
This is a comfortable case to hold; easily grip-able. It promises and delivers great protection. As far as charging is concerned, it has worked on Samsung and Nokia Qi chargers as well as the ones build into my vehicles, Kia Niro EV and Rivian R1T.
Written by a customer while visiting otterbox.com
Customer Rating
3
This is a maybe 3 star
on February 16, 2023
Posted by: Chris
At this price there could have been a better stand for the phone. Really should have just added the stand to the case itself. As thick as the case is, there is plenty of room for a small low profile stand that can still hold the phone up. The stand doesn't even have to be long that it would not really take much from the design. Weight is nice but I now feel I can use my phone for self defense. If I needed to throw something and a brick was no where to be found... I'll surely use the phone :) Color is neat. Kind of like a copper top Duracell color with the navy blue. Grips nice, phone is wide already and the case makes it bulkier. Needs time to get used to. Not bad but not 5 stars. Sorry 😞
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
Hey there. Chris! Thanks so much for taking the time to share your thoughts on the Defender Series Pro case for your Galaxy S23 Ultra with us. We decided to craft that holster to double as a kickstand in order to prioritize the comfortable use and functionality of the case, but we'll be sure to pass this feedback along for you. We're happy to hear you're enjoying the style, color, and design of the case so far though. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Cheers,
OtterBox Customer Support
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
4
Pretty good case
on February 16, 2023
Posted by: River guy
Was hoping fir the green defender pro all there was was black anywhere but that aside great case wish it had just a little more padding on the inside of the hard shell other then that it's been perfect no wireless charging issues vertically or horizontally Im NOT using a Samsung wireless charger either
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Awesome case does charge wireless 🛜
on February 14, 2023
Posted by: Silver1154
This case is serious !! I feel absolutely 💯 covered and secured with this case. Wireless charging works both standing and on side other people are wrong !!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Wireless charging
on February 14, 2023
Posted by: Edward
Great case have used the defender series for years and never had a screen get damaged or case cracked. My phone gets dropped or knocked off something at least 2 to 4 times a week. Was concerned it would not charge on the Samsung charger, however if phone is placed on its side and not standing charging is not an issue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn't charge wireless
on February 14, 2023
Posted by: Babytaz
Sad 😔 I can't use my samsung wireless charger trio to charge my phone with this case on. Also the side of the case is groved and is not super comfortable to hold on to. Save your money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 16, 2023
Hi Baby Taz,
We're sorry to hear about the issues with your wireless charger! While our cases do work with Qi wireless charging, we're unable to guarantee compatibility with every charger out there. For the best results, we recommend using an OtterBox charger!
If you have any other feedback you'd like to share, feel free to call us at 1-855-688-7269.
Sincerely,
OtterBox Customer Support
We're sorry to hear about the issues with your wireless charger! While our cases do work with Qi wireless charging, we're unable to guarantee compatibility with every charger out there. For the best results, we recommend using an OtterBox charger!
If you have any other feedback you'd like to share, feel free to call us at 1-855-688-7269.
Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com