Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(327 Reviews)
Rating breakdown 327 reviews
5 Stars
242
4 Stars
26
3 Stars
18
2 Stars
14
1 Star
27
86%of customers recommend this product.
(
208 out of
242)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: SWConch
Verified Purchase:Yes
extremely heavy duty. the only thing I wish it had was an extra piece to make it stand on a flat surface.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
I want to love it but 3 weeks in and already broke
on April 19, 2024
Posted by: Joelle L
Verified Purchase:Yes
I absolutely loved this case for the first 2 weeks but week 3 hit and the side buttons on my phone no longer line up with the case and dont work with the case on.
Response from otterbox.comBy Customer Service, April 22, 2024
Hello, Joelle! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Big O
Verified Purchase:Yes
Wrong case. I need S24 Ultra. The case was sent back and I have yet to hear anything from Otter Box !!!
Response from otterbox.comBy Customer Service, July 31, 2024
Hello! We are so sorry to hear an incorrect case was received. Please reach out to our CS Team by phone or via chat, with the 005 number associated with your return and we are happy to help check on the status of that return!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
Great phone case. I have used the defender series for the last several phones, and I won't use anything else.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Kenneth
Verified Purchase:Yes
Sturdy and strong case. Only issue I've ever had is the belt clip breaking off
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: walt
Verified Purchase:Yes
im very upset. second OtterBox purchased same results. the Samsung 24 has curved screen cracked on curve again now have to replace again I wish they just said it will not protect curved edge
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, April 17, 2025
Hello Walt! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: JustTJ
Verified Purchase:Yes
As advertised . Does the job. Instructions were less intuitive than an old person with poor eyesight needs.
Written by a customer while visiting otterbox.com