Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.3
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
249
4 Stars
28
3 Stars
18
2 Stars
14
1 Star
29
86%of customers recommend this product.
(
213 out of
249)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: Robert Z
Verified Purchase:Yes
Very expensive and I don't see a reason generally. Specifically the outer, hard plastic shell is basically useless as it covers the camera lenses and does not feature a pivot-stand. And, is indeed just a hard plastic shell.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, February 5, 2024
Hello, Robert! We are so sorry to hear you are experiencing issues with your Defender Pro Series case. This case features a belt clip holster, an outer rubber shell, and a hard plastic interior case, all of which work together to protect your device well. If our Customer Service Team may be off assistance in troubleshooting or with questions, please do not hesitate to reach out to us via phone or chat as we are always happy to help!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Typical otterbox. But the shipping one the other hand is slow. Took 2 week to receive after purchase
Written by a customer while visiting otterbox.com
Posted by: Ottovett
Verified Purchase:Yes
As usual, perfect fit and fully protected. I have been using your products on my phones for years.
Written by a customer while visiting otterbox.com
Customer Rating
4
Kickstand is misleading. Doesn't flip out at all.
on January 20, 2024
Posted by: Squanchums
Verified Purchase:Yes
No kickstand. It just stands on it's side if you turn the belt clip. Barely stands up and not worth it because of it stands straight up and makes the screen hard to see.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
NEVER AGAIN
on January 17, 2024
Posted by: Wolfe
Case is okay for protecting the back and sides of the phone. However do not expect it to protect your screen at all. So much for the lip around the screen that's supposed to protect it. Otterbox is no longer top of the line like they used be. Samsung S23 Ultra was dropped less than two feet. The screen is now cracked in two places and the bottom half of the screen is not flashing from black to green. I will never purchase anything Otterbox again.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 19, 2024
Hello, Wolfe! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Resa
Verified Purchase:Yes
I ordered 2 otterbox s23 FE covers and got 1 that I never ordered the 23 ultra does not work.
Response from otterbox.comBy Customer Service, January 16, 2024
Hello Resa! We apologize that an incorrect case was ordered. All our cases are designed to fit the specifications of each device series. We are happy to assist with either the return process or getting you the correct item. Please give us a call at 1-855-688-7269 and we are happy to help.
Written by a customer while visiting otterbox.com
Posted by: Carl
Verified Purchase:Yes
The case is awesome. I have had three Otterbox cases and love them. The delivery was terrible and took 2 weeks.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Nash
Verified Purchase:Yes
Pretty big case but still fits in pocket. It's worth the extra bulk for the protection level it gives.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com