Had the phone case on for a week it fell out of my pockencrypt the screen
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
Hey there, Justin. We're so sorry to hear about this. Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Perfect grip to both hold in hand without sliding yet goes smoothly into your pocket. I miss the ability to attach a small wrist lanyard when i go hiking. Despite that I feel fully protected with my Otter Box, a brand I fully recommend.
Nothing compares to these cases. I got a temporary one while I was waiting for my otter to come in and felt like I had a hot potato all week that I had to be careful with lol. Couldn't prop it up anywhere because it would slide down, once I got my otter on, I felt like I could throw it and it would be ok. I had a defender case for my S10 for 4 years and it was traded in in basically perfect condition because it was so well guarded. I work at a water plant and in the field and it was dropped all over the place. These cases are worth every penny.
I am a devoted user of the Defender case. I tend to drop my phone occasionally onto concrete and tarmac, the otterbox defender has saved my wallet and my phone for the past 4 generations of galaxy phones. The case tends to last the 2 1/2 - 3 years that I keep my phones.