Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
3
Not satisfied, as in previous purchases of brand
on June 30, 2023
Posted by: Stace
No, unfortunately, it's NOT! While awaiting on warranty. Feel obligated to share. Case became loose & it's the 2nd replacement on way. Also, phone unpacked and straight to case. Some how small gash on side of brand new phone, when it's BEEN in case since it's arrival.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hey there Stace. We're very sorry to hear about your discouraging situation with our Defender Series Pro case. This sounds like a very unusual situation, and we are happy to hear that you have a warranty replacement on the way to you. We are always looking for ways to improve our products, so we appreciate this feedback. We will be sure to pass it along for you. In the meantime, if there is anything else that we can help with, give us a ring at 1-855-688-7269 and we will get you taken care of.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Thomas
Verified Purchase:Yes
Awesome case and also very durable and reliable. Best bang for your buck
Written by a customer while visiting otterbox.com
Posted by: Steve K
Verified Purchase:Yes
The best case in my opinion, Perfect fit, very strong and durable.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Cheryl Melville
Verified Purchase:Yes
This is absolutely the best case you can buy. I recommend this as it provides so much protection for an expensive phone. Very easy to use and looks great!! Just the BEST!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Denise
Verified Purchase:Yes
The case is sturdy & easy to hold. The texture is perfect for users with carpal tunnel.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LilyA88
Verified Purchase:Yes
It did not work with my phone - once closed it was difficult to open. However, the color was beautiful and it is a very sturdy phone cover.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, July 12, 2023
Hey there, Lily! We apologize for any trouble you might have had with the Defender Series Pro case for your Galaxy S23 Ultra. However, this case was specifically designed to be seamlessly compatible with the unique features of your exact device, so this is a bit surprising to hear. We'll provide a link to one of our installation videos for you below that we hope helps, but please don't hesitate to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.
https://www.youtube.com/watch?v=d_bghSVj2KU
Best,
OtterBox Customer Support
https://www.youtube.com/watch?v=d_bghSVj2KU
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Dean
Verified Purchase:Yes
Excellent well fitting case that should hold up very well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Loc Dog
Verified Purchase:Yes
I've been using Otterbox for years and they're still better than anything else. You get what you pay for so don't skimp on your device protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com