Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: Robert
Verified Purchase:Yes
Easy to install, high quality box, exceptional protection
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alex
Verified Purchase:Yes
Products are outstanding and customer service is exceptional
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alfred T
Verified Purchase:Yes
Otter box fit great, looks sharp and protects my phone. I dropped my phone alot.
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
Promoting stand as a feature is misleading at best. Terrible decision, only reason it gets 3 stars is the ability to withstand falls. Otherwise, the main reason that I bought it for is awful
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, May 1, 2023
Hi there! We're sorry to hear about your frustrations with our Defender Series Pro case for your Galaxy S23 Ultra. We would love to get some more information on this issue so we can help troubleshoot this with you, and continue improving our products! Just give us a ring at 1-855-688-7269 and we would be happy to see what we can do to help turn this situation around.
Best,
OtterBox Customer Service
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
2
Broke very quickly
on May 1, 2023
Posted by: Havok
I only had this case 2 months and it already broke and I had to use my warranty. It seems they are getting worse. I literally dropped it from my couch arm to the floor and the inner shell already had a crack in it. It was one of the first times i dropped my phone. I'm so disappointed with this product
Response from otterbox.comBy OtterBox, Customer Service Support, May 2, 2023
Yikes! We're very sorry that the Defender Series Pro case for your Galaxy S23 Ultra took on some damage so soon after applying it to your device. We understand that you expect more longevity out of your OtterBox, but this is a bit surprising to hear. We hope the case did its job in keeping your phone safe though. It sounds like you've already been in touch with our Otters about getting your warranty replacement case, but please feel free to give us a ring back at 1-855-688-7269 with any other questions or concerns.
Warm Regards,
OtterBox Customer Support
Warm Regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This is probably my 5th or 6th Otterbox Defender over the years, and they never disappoint.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Edgar
Verified Purchase:Yes
I have the black one on other phones, but this green is perfect for my green galaxy s23 ultra!
Written by a customer while visiting otterbox.com
Posted by: Carlos S
Verified Purchase:Yes
Only but OtterBox for my phones. The only acceptable protection for any phone I ever owned!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com