Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.3 out of 5
4.3
(338 Reviews)
Open Ratings Snapshot
Rating breakdown 338 reviews
5 Stars
249
4 Stars
28
3 Stars
18
2 Stars
14
1 Star
29
86%of customers recommend this product. 
(
213 out of 249
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
5 out of 5
5
History
on March 25, 2023
Posted by: MrSamsung
I've been using OtterBox since 2013. I would not put my S23 Ultra in anything BUT an OtterBox. Superior protection. Futuristic look. Feels great in my hand. Textured cover makes it easy to grip and decreases clumsy drops. I have two friends who faithfully use OtterBox because of me.
⭐⭐⭐⭐⭐
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on March 25, 2023
Posted by: Jason
Verified Purchase:Yes
Ive always loved otterbox and this case is great. Fits great around the camera's, s pen is easy to get to.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Ok but charger cover hokey
on March 25, 2023
Posted by: Anonymous
Verified Purchase:Yes
Could case always but the charging port cover seems a little fragile and like it will break off really easy also I wish it opened towards the back of the phone and not the front
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 28, 2023
Hey there Andrew! We're sorry to hear that you are not confident in the charging port door for your Defender Series Pro case. We greatly appreciate this feedback, and we will be sure to pass it along for you. This case was designed to be rugged and withstand quite a bit, so we hope that as time goes along, we can earn your trust with our outstanding products. If you find yourself in the unusual situation of your case breaking or becoming damaged in any way, give us a ring at 1-855-688-7269 and we would be happy to get you a replacement case through our awesome product warranty.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case
on March 25, 2023
Posted by: Piper
Verified Purchase:Yes
Have always loved the defender case but I really love the pink/teal combo for this phone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best case's out there
on March 24, 2023
Posted by: NTSALL4
Verified Purchase:Yes
Most rugged case out there. Have never damaged a phone with a Otterbox on it. Can't beat the quality.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not impressed
on March 24, 2023
Posted by: Mburkey
Verified Purchase:Yes
Cases used to be solid. Now just seems like flimsy plastic and cheap material. Complete disappointment. Need to return
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hi there! We're sorry to hear that you are not loving our Defender Series Pro case for your device. Though it may seem that your case is not as protective as it used to be, the opposite can be found to be true! Our Otter Engineers work tirelessly to ensure that our cases are stronger and more protective with each release! We do appreciate your candid feedback, however, and if there is anything we can do to turn this situation around for you, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Awesome
on March 23, 2023
Posted by: MaryAnne Walls
Verified Purchase:Yes
It has saved my S23 Ultra a few times. The Defender Series Pro Case is perfect for my everyday life, and the days that are extra.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
No good
on March 23, 2023
Posted by: Alli O
Verified Purchase:Yes
Terrible case, not even 1 month and the bottom is broken from pulling out of front pocket every day doing construction
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Oh no! We're sorry to hear that your case has broken, Alli! This sounds like a very unusual situation. Luckily, we have an awesome product warranty program, and we would be happy to replace your case for you! Just give our friendly Otters a call at 1-855-688-7269 and they will get this all sorted out for you.
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
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