Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.3
(338 Reviews)
Rating breakdown 338 reviews
5 Stars
249
4 Stars
28
3 Stars
18
2 Stars
14
1 Star
29
86%of customers recommend this product.
(
213 out of
249)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: Randy
Verified Purchase:Yes
Great product. I know my phone is well protected. This is the only phone case I will purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Susan
Verified Purchase:Yes
Alot of sharp edges compared to previous models. Not as comfortable to hold due to the edges. I miss having a screen protector as well. Felt more sturdy and protected against damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
Hey there Susan! We're sorry to hear that you are not loving our Defender Series case is not living up to your expectations! We appreciate your feedback regarding this case, and we will be sure to pass it along to the correct teams for you. in regards to your Defender Series case being screen-less, our engineers removed the built-in screen protector from our Defender Series case to ensure complete functionality with the newest devices. Our Defender Series was redesigned in order to provide the same drop protection even without the built-in screen protector. The addition of the Alpha Glass/Amplify/Alpha Flex provides your phone with premium protection and outperforms our previous Defender Series designs.
If there are any other questions or concerns you may have, feel free to give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
If there are any other questions or concerns you may have, feel free to give our friendly Otters a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
What can I say about a phone case . This works good for me its rugged.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Ray K
Verified Purchase:Yes
Fast shipping and quality products. Otterbox is the only case I'll trust to protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Otterboxes are the absolute best of the best for protection. Never had one let me down! I love them!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JillEng
Verified Purchase:Yes
Always the best product to protect your phone and finally a color other than black so that it doesn't disappear into my bag never to be seen again ;-)
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Mediocre quality from Otterbox
on March 26, 2023
Posted by: Stumanchu
Kind of expected more from otterbox. I like everything about the cases except on this they completely left out any protection for the stylus port on the phone. I can tell already this is going to be a point of failure being that it's completely uncovered. Come on guys, this is supposed to be your rugged, heavy duty case. This is a weak attempt and you seem to be floundering with creating a better phone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hey there! We're sorry to hear that our case did not rise to meet your expectations. Our Defender Series case is one of our best cases, and has been tested by our Otter Engineers so that we know it will help to keep your device safe. We appreciate your feedback regarding this case, though, and we will be sure to pass it along to the correct teams for you. In the meantime, if you have any other questions or concerns regarding our products, give us a ring at 1-855-688-7269; we would be happy to help how we can.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Cathy E
Verified Purchase:Yes
Phones are crazy expensive and I'm clumsy. I always use an Otter and have always been happy. Glad to find one for my S23 Ultra. I would highly recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com