Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.3 out of 5
4.3
(338 Reviews)
Open Ratings Snapshot
Rating breakdown 338 reviews
5 Stars
249
4 Stars
28
3 Stars
18
2 Stars
14
1 Star
29
86%of customers recommend this product. 
(
213 out of 249
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
1 out of 5
1
Bulky but will do the job
on March 31, 2023
Posted by: Crystal
Verified Purchase:Yes
It is bulky. I love otterboxes. I have had a phone get run over by a dump truck and be fine. However with as big as my phone already is, I should have went with a different design.
Response from otterbox.comBy OtterBox, Customer Service Support, April 4, 2023
Hi there, Crystal! We're sorry to learn the Defender Series Pro case for your Galaxy S23 Ultra wasn't quite what you were hoping for. We appreciate you taking the time to share your thoughts on this case with us though. We're happy to hear the case has been doing its job for you, but if you're looking for a thinner case that still offers some solid protection to your device, we'd recommend checking out our Commuter Series. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions, concerns, or if we can be of any additional help to you.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Worthwhile
on March 31, 2023
Posted by: Victor
Verified Purchase:Yes
Worthwhile purchase for a very expensive telephone
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not the toughest!
on March 30, 2023
Posted by: Long time customer
Verified Purchase:Yes
Durability is a question. One drop causes the case to crack.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, April 4, 2023
Yikes! So sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra took on some damage so soon after purchase. We understand that you expect more longevity out of your OtterBox. The good news is we have our amazing product warranty in place for when things go sideways like this. Just give our awesome Otters a buzz at 1-855-688-7269 and they'd be more than happy to get the ball rolling on your replacement case.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Shipping takes a long time.
on March 30, 2023
Posted by: JOGLAN
Verified Purchase:Yes
Takes weeks to arrive. Shipping date contunued to change.
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
Hi there! We apologize for any inconvenience you may have experienced with your order. Our standard shipping is estimated at 7-15 business days, but if you'd prefer to receive your order a bit fast next time, we have a variety of shipping options available at checkout on our website. We're sorry if the tracking information didn't update as often as you would have liked. We'll be sure to share this feedback with our team for you though. We hope the Defender Series Pro case for your Galaxy S23 Ultra has been working well for you, but feel free to give our CS team a call at 1-855-688-7269 with any questions or if you'd like to chat about this some more.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Awesome Strong Case
on March 29, 2023
Posted by: Gail
Verified Purchase:Yes
Love my Otterbox case! Beautiful colors. Great price!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Looks and feels great!
on March 29, 2023
Posted by: A face for radio
Verified Purchase:Yes
Otterbox is my only go to for all of my phones. Not bulky in my pocket.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Well Done Otterbox
on March 29, 2023
Posted by: Jerome
This case is awesome. It provides max protection while not being too bulky. The rubber outer shell feels great in the hand and provides good grip. The buttons feel firm and responsive and this case does not interfere with a screen protector. The lichen the trek color looks great on the green 23 Ultra.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not Happy
on March 28, 2023
Posted by: Taylor
Verified Purchase:Yes
Dropped my phone one time and the plastic snapped and broke.
Response from otterbox.comBy OtterBox, Customer Service Support, March 31, 2023
Oh no! We're so sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra took on some damage there. We know that you expect more longevity from your OtterBox. The good news is we have our fantastic product warranty in place for when something unexpected happens like this. Just give our CS team a call at 1-855-688-7269 and they'd be more than happy to look into your case replacement options with you.

Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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