Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
5
Saved me hundreds of dollars
on August 22, 2023
Posted by: Tony
I drive forklift for a living. Long story short my phone had fallen and I drove over it. Not a scratch on the phone itself. Slightly bent the case and cracked a small part of the case on the lower portion by the charging port cover. The belt clip holster received a few scuffs. Love this case and even with the cosmetic damage to the case, I find no reason to need to buy another one. Keep up the excellent work on your products. I stand by them and recommend them to anyone in need of quality protection! Thank you so much.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
OtterBox has greatly improved the Defender series case by adding the Pro option. Basically you have more grip and better colorways. I've owned many OtterBox cases over the past 12 years and this one for the S23 Ultra is the best of what I remember about each case throughout that time. The only thing I needed was a lanyard attachment point, but I made that possible myself in the lower corner of the holster. I highly recommend this case as an insurance policy for a device this expensive.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Love Otter Box!
on February 13, 2023
Posted by: L Brandon
Such a nice quality, nice color case for my new S23 Ultra! Saw the other review that says it won't wireless charge and tested it out and mine does so I'm not sure what their problem is. Love everything about the case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Pretty good case
on February 16, 2023
Posted by: River guy
Was hoping fir the green defender pro all there was was black anywhere but that aside great case wish it had just a little more padding on the inside of the hard shell other then that it's been perfect no wireless charging issues vertically or horizontally Im NOT using a Samsung wireless charger either
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Scott
Verified Purchase:Yes
But.....the shipping was crazy! Little over 3 weeks from time ordered to delivered for a 70 dollar piece of plastic. Once again the product itself is top knotch and I have to have it because I always seem to find a way to crack a screen!
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, February 27, 2023
Hey there! We're thrilled to hear you're such a big fan of the Defender Series Pro case for your Galaxy S23 Ultra. We apologize for any disappointment you had due to shipping expectations though. Our standard shipping is estimated at 7-15 business days and it looks like your case was delivered within this timeframe. If you'd like to receive your order sooner, we have a variety of shipping options available at checkout on our website for your convenience. We appreciate you taking the time to share these thoughts with us though. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.
Best,
OtterBox Customer Support
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Good case
Verified Purchase:Yes
The case cracked but kept my phone good: i need to get another. great phone case!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Robert
Verified Purchase:Yes
Great case but the colors to choose from are ugly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
I purchased an Otterbox because of my husbands good luck with them. His phone was run over by a truck. Looked like it was destroyed. Took the case off and removed the screen saver and there was not a scratch on it. My luck not so good!!! My Samsung S23 ultra fell out of my lap, I picked it up and the screen was shattered!!! I'll never own another Otterbox! ever!!!
Response from otterbox.comBy OtterBox, Customer Service Support, July 5, 2023
Hello Debi. We're sorry to hear that your Galaxy S23 Ultra was damaged while in one of our Defender Series Pro cases. While we create our products to be durable and protective, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. Though we are unable to provide a warranty to your device, as we are not the manufacturer, we would be happy to get a replacement case sent your way. Just give us a call at 1-855-688-7269 and one of our friendly Otters will help you out.
Kindly,
OtterBox Customer Support
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com