Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4
(323 Reviews)
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product.
(
205 out of
239)
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Posted by: Quinn
Verified Purchase:Yes
Case is good, rubber casing is a little loose. Brown plastic looks more like pink. Shipping took 3 weeks.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Support, March 8, 2023
Hey there! We're thrilled to hear that you're liking our Defender Pro Series case. However, we're sorry to hear that the rubber casing on your case is becoming a bit loose. We are sure that this will be resolved by a replacement through our product warranty! Just give us a ring at 1-855-688-7269 and we would be happy to help.
Just as a heads up, our standard shipping timeframe is 7-15 business days! You can choose from our different shipping options during checkout if you would like to receive your order faster.
Best,
OtterBox Customer Service
Just as a heads up, our standard shipping timeframe is 7-15 business days! You can choose from our different shipping options during checkout if you would like to receive your order faster.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
3
Protects your phone but not my favorite.
on March 5, 2023
Posted by: theonlyone83
This case is not too bulky. It actually works for the s22 ultra as well. What I don't like about it is the back. The grip on the back around the outside is very aggressive and will hold your phone on a lot of surfaces but the way I hold the phone it digs into my skin. It is so annoying I am considering doing something to make it less aggressive or switch covers.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
While we are thrilled to hear that you are loving most parts of your Defender Series case, we're sorry to hear that you are having some grip issues. Are you using this case with, or without the Holster? If you are using it with the Holster, we recommend removing it, which may resolve this issue!
We appreciate your feedback on this case, and we will be sure to pass it on to the proper teams. If there is anything else we can help with, give us a ring at 1-855-688-7269 and we would be happy to do what we can.
Kindly,
OtterBox Customer Service
We appreciate your feedback on this case, and we will be sure to pass it on to the proper teams. If there is anything else we can help with, give us a ring at 1-855-688-7269 and we would be happy to do what we can.
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
5
As always on top!
on March 5, 2023
Posted by: Olga
My husband and I changed phones to Samsung Galaxy S 23 Ultra and, of course, ordered Otterbox phone cases. We always buy these cases for our phones and they have never let us down. We ordered color Lichen the Trek for my husband, and Canyon Sun for me. The colors are beautiful and unusual. I hope Otterbox will continue to please with new products. Thank you for being you!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Moira B
Verified Purchase:Yes
The case is fabulous. It is durable, highly protective and easy to grip. It also looks good. The screen protector is not good; would not recommend.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Joe C
Verified Purchase:Yes
I have used Otterbox for years, and they did not disappoint.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Nice rugged case but my screen protector keeps peeling up in the right hand corner near the volume buttons and I installed an Otterbox screen protector
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
We're sorry to hear about your screen protector issues. We recommend applying your screen protector first, and then applying your Defender Series case. We also recommend applying your screen protector in the evening before putting your device up for the night, as this allows the adhesive to properly bond with your device.
No need to worry though! We would be happy to get you a replacement screen protector. Just give our friendly Otters a ring at 1-855-688-7269!
Cheers,
OtterBox Customer Service
No need to worry though! We would be happy to get you a replacement screen protector. Just give our friendly Otters a ring at 1-855-688-7269!
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: Happy upgrader
Verified Purchase:Yes
Excellent protection without adding a lot of bulk to an already larger smartphone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: DBrown
Verified Purchase:Yes
Super amazing case! Very sturdy and great feel to the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com