Customer reviews from otterbox.com
OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Average customer rating
4.4 out of 5
4.4
(323 Reviews)
Open Ratings Snapshot
Rating breakdown 323 reviews
5 Stars
239
4 Stars
26
3 Stars
18
2 Stars
13
1 Star
27
86%of customers recommend this product. 
(
205 out of 239
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Defender Series Pro Hard Shell for Samsung Galaxy S23 Ultra - Canyon Sun
Customer Rating
2 out of 5
2
Offended by the Defender!
on June 10, 2023
Posted by: Sherry
Verified Purchase:Yes
I have been buying the Defender cases for many years whenever I get new phones but this particular one for my new Samsung Ultra 23 is different. Not as heavy so I don't think it will be as protective and the edges on it are not smooth so they feel rough on my fingers. Not happy!
Response from otterbox.comBy OtterBox, Customer Service Support, June 12, 2023
So sorry to hear the Defender Series Pro case for your Galaxy S23 Ultra wasn't quite what you were expecting. We're constantly working to improve our cases with each new release, so although this case may seem thinner in comparison to a case you had in the past, we've thoroughly drop-tested and confirmed this Defender Series Pro case offers a DROP+ rating 4X the military standard (MIL-STD-810G 516.6).
We appreciate your feedback on the texture of this case, and we will be sure to pass that along to the proper teams for you. In the meantime, if you have any other questions or concerns regarding our products, feel free to give us a ring at 1-855-688-7269 and we would be happy to help.
Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Well worth the money!!!
on August 21, 2023
Posted by: Handy
I have trusted Otterbox to protect my investments of my last 3 phones. I dropped my phones from 3 story balcony. My phone didn't even get a scratch. My phone fell off the bumper of my truck on the highway. It protected it even through that. I love the Defender series!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
This is a maybe 3 star
on February 16, 2023
Posted by: Chris
At this price there could have been a better stand for the phone. Really should have just added the stand to the case itself. As thick as the case is, there is plenty of room for a small low profile stand that can still hold the phone up. The stand doesn't even have to be long that it would not really take much from the design. Weight is nice but I now feel I can use my phone for self defense. If I needed to throw something and a brick was no where to be found... I'll surely use the phone :) Color is neat. Kind of like a copper top Duracell color with the navy blue. Grips nice, phone is wide already and the case makes it bulkier. Needs time to get used to. Not bad but not 5 stars. Sorry 😞
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 21, 2023
Hey there. Chris! Thanks so much for taking the time to share your thoughts on the Defender Series Pro case for your Galaxy S23 Ultra with us. We decided to craft that holster to double as a kickstand in order to prioritize the comfortable use and functionality of the case, but we'll be sure to pass this feedback along for you. We're happy to hear you're enjoying the style, color, and design of the case so far though. Please feel free to give our customer service team a call at 1-855-688-7269 with any questions or concerns.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Samsung Galaxy S23 Ultra
on December 26, 2023
Posted by: Buyer
Verified Purchase:Yes
Feels like poor quality. Took forever to come. Cracks alot on the phone like it doesn't fit correctly. Cheaply made.
Response from otterbox.comBy Customer Service, December 27, 2023
Hello! We apologize that you are experiencing issues with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Doesn't charge wireless
on February 14, 2023
Posted by: Babytaz
Sad 😔 I can't use my samsung wireless charger trio to charge my phone with this case on. Also the side of the case is groved and is not super comfortable to hold on to. Save your money
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Support, February 16, 2023
Hi Baby Taz,

We're sorry to hear about the issues with your wireless charger! While our cases do work with Qi wireless charging, we're unable to guarantee compatibility with every charger out there. For the best results, we recommend using an OtterBox charger!

If you have any other feedback you'd like to share, feel free to call us at 1-855-688-7269.

Sincerely,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wait to bmy phone didn't last a week.
on March 3, 2023
Posted by: Justin
Verified Purchase:Yes
Had the phone case on for a week it fell out of my pockencrypt the screen
Response from otterbox.comBy OtterBox, Customer Service Support, March 7, 2023
Hey there, Justin. We're so sorry to hear about this. Every drop is subject to a multitude of variables, many out of our control. That said, we assure you we put forth every effort to ensure our cases will provide some of the best protection available. We can't extend our warranty to the device, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give us a ring at 1-855-688-7269 with any questions or if you'd like a new case.

Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not impressed
on March 24, 2023
Posted by: Mburkey
Verified Purchase:Yes
Cases used to be solid. Now just seems like flimsy plastic and cheap material. Complete disappointment. Need to return
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 27, 2023
Hi there! We're sorry to hear that you are not loving our Defender Series Pro case for your device. Though it may seem that your case is not as protective as it used to be, the opposite can be found to be true! Our Otter Engineers work tirelessly to ensure that our cases are stronger and more protective with each release! We do appreciate your candid feedback, however, and if there is anything we can do to turn this situation around for you, give us a ring at 1-855-688-7269 and we would be happy to help how we can.
Best,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Pulls pockets inside out, due to grippy rubber.
on July 9, 2023
Posted by: Insideout Pocketguy
Verified Purchase:Yes
Good case, but pulls pockets inside out. No phone cases should ever have grippy rubber along the length of the case to avoid this. Hard plastic with ridges or texture to add grip is smarter.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 10, 2023
Hi there! We're sorry to hear about your pocket problems with our Defender Series Pro case for your Galaxy S23 Ultra. We are always looking for ways to improve our products, so we greatly appreciate your candid feedback on this case! We will be sure to pass it along to the correct teams for you.
In the meantime, if there is anything else we can do to help turn this situation around for you, call our friendly Otters at 1-855-688-7269 and we will get you taken care of.
Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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