Customer reviews from geappliances.com
GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Average customer rating
4
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
52
4 Stars
9
3 Stars
6
2 Stars
5
1 Star
13
74%of customers recommend this product.
(
31 out of
42)
Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
3
Features are great and we like the ice.
on October 13, 2024
Posted by: Broken ice
from Hilliard,Ohio
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? We have had 3 of these machine and the all have broken in with in 2-6 months of having it. I have always been a faithful GE products fan. Not anymore.
No, I do not recommend this product.
No, I do not recommend this product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, October 15, 2024
We'd like to assist you with your Opal. We recommend contacting Opal Support regarding this issue. Please call 1-866-907-6718 for further assistance with the unit.
Written by a customer while visiting geappliances.com
Customer Rating
1
Stopped working after a month
on March 10, 2025
Posted by: Qables
from Texas
Worked really good for almost 2 months then stopped making ice. Very disappointing considering the cost.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, March 11, 2025
We are very sorry to hear you're having these issues with your Opal and recommend cleaning it if you haven't already. You can view this on page 7 in the manual.
https://products-salsify.geappliances.com/image/upload/s--AiJBlztZ--/a9b8da8c3d74eaee0fd0dfeb858c7928b055fd2e.pdf In the meantime we will be reaching out to you via email to get a little more information.
https://products-salsify.geappliances.com/image/upload/s--AiJBlztZ--/a9b8da8c3d74eaee0fd0dfeb858c7928b055fd2e.pdf In the meantime we will be reaching out to you via email to get a little more information.
Written by a customer while visiting geappliances.com
Customer Rating
2
Does not turn itself back on to produce more ice
on March 21, 2025
Posted by: ShopaholicInTexas
from Texas
This is the 2nd replacement unit on the icemaker. I do not know what the issue is that GE can not get these units to work correctly. This particular unit will not make nugget ice, it is more of a slush type ice and the unit will not start producing more ice until the ice bin is almost fully melted. The bright side is that at least this unit does not sound like a horror movie happening in my kitchen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 25, 2025
We advise you to contact our Opal Support team for further assistance with the production of ice. They can be reached at myopalservice.com or call 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST.
Written by a customer while visiting geappliances.com
Customer Rating
1
Loud bangs
on July 29, 2025
Posted by: Lucyloo1
from Ohio
My son bought this for me for a Christmas present. Thinking since it was GE and that it was expensive that it would be a good reliable product. After 1 year it got really loud and looked it up and the compressor has to be thawed out. I have to do this weekly along with cleaning. Now after a year and a half it now just hums with no ice. This is a piece of junk and definitely not worth the money.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, August 5, 2025
We would like to assist you with this ice maker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Won’t last
on August 29, 2025
Posted by: Frank2025
Machine broke around two years ago monthly maintenance/cleaning was done. Still did not last. No help from the company. Huge expense with no fix or service.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, September 2, 2025
We would like to assist you with this icemaker and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but could be great
on September 28, 2024
Posted by: Jweathersbee
from Nevada
While this product works we have had a leaking issue with the side res the entire time 3 times I have contacted support for a replacement but it just goes into a black hole.
I would recommend this to a friend!
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, September 30, 2024
We'd like to help with your ice maker leaking issues. Please refer to this link for some helpful troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
2
Believe the bad reviews
on April 14, 2025
Posted by: Lar818
I love the ice but it’s already having problems after less than 2 weeks. I don’t hold out much hope it will last too long and for the cost that’s not acceptable
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, April 14, 2025
We'd like to assist you with your Opal not operating properly. One of our team members will contact you via email shortly to gather more details. Kindly reply at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Doesn't last..
on May 7, 2025
Posted by: Tyla88
from Maricopa , Az
Bought the old one many years ago and it had lasted years, bought this one in March and it's already not working.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, May 8, 2025
We'd like to help out with the issues you are experiencing with your Opal. We recommend getting in touch with our support team for the best assistance. You can reach them at 1-866-907-6718.
Written by a customer while visiting geappliances.com