Customer reviews from geappliances.com
GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Average customer rating
3.9
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
59
4 Stars
13
3 Stars
8
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
5
Great ice maker
on April 28, 2026
Posted by: Anto5
makes ice very quickly. i wish it had a setting for cubed but it is an amazing ice maker and it is more quest then alot of the other options ive had before. the self cleaning is very good as el and the ice is very consistent nothing to big or small. it is a bit big the size of it for my bar but we mad it work.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Awesome
on April 26, 2026
Posted by: Starwarswonderwoman
from Portland Oregon
It has been great to have ice all day long. I use it at school and all my coworkers love to come get ice.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
2
Opal review
on April 2, 2026
Posted by: Ok Opal
from Iowa
On my second one as the first opal I received only lasted 60 days before it starting screaming whenever it turned on. Was replaced under warranty. Have had my second unit less than 30 days. Is working but didn’t even use for 3 days when the sanitize light came on. After 2 weeks it says it needs a new filter. I have a water softener and osmosis system so unsure why the unit constantly needs to be sanitized and a new filter so soon. I think the manufacturer needs to work the kinks out of these units. I enjoy the ice but am skeptical about how long this second unit is going to last. These should be perfect for the high cost
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sarah, GE_Appliances, April 3, 2026
We’d like to provide information about your Opal, and address these issues. Regarding sanitizing, we recommend following the cleaning instructions and schedule described in the manual to help ensure the Opal is performing optimally. Care and cleaning information starts on page 7, and the manual can be viewed here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf.
We suggest only using distilled water in your Opal to help reduce the potential for mineral buildup. Using vinegar in the descaling cycle can help break up minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water will reduce the frequency of descaling and cleaning.
Using a scale-inhibiting filter will help to increase the time between cleanings and reduce the solidification of scale. Generally, we recommend replacing the water filter approximately every three months.
We’ll be reaching out over email to discuss your situation further; we look forward to hearing back from you. We’re confident the new Opal will serve your needs well going forward, and for a long time to come.
We suggest only using distilled water in your Opal to help reduce the potential for mineral buildup. Using vinegar in the descaling cycle can help break up minerals as well. It’s important to note that distilled water is different from bottled water, reverse osmosis water, filtered water, or spring water. All of these other options contain varying levels of minerals that can build up in the unit and impede optimal operation. Using distilled water will reduce the frequency of descaling and cleaning.
Using a scale-inhibiting filter will help to increase the time between cleanings and reduce the solidification of scale. Generally, we recommend replacing the water filter approximately every three months.
We’ll be reaching out over email to discuss your situation further; we look forward to hearing back from you. We’re confident the new Opal will serve your needs well going forward, and for a long time to come.
Written by a customer while visiting geappliances.com
Customer Rating
4
Opal ice machine
on March 23, 2026
Posted by: Ice machine16
So far its ok. The ice doesnt seem as hard as the last one we had .. its more of a slushy consistency
Written by a customer while visiting geappliances.com
Customer Rating
4
New Features
on March 21, 2026
Posted by: PJBrown28
This unit is my third GE countertop ice maker. The unit appears to have many upgrades. The scale inhibiting filter, air filter, and enhanced control panel. I use nothing but distilled water in my units and follow the cleaning instructions on a monthly basis. We will see if this unit makes it more than 18 months.
I would recommend this to a friend!
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
disappointed
on March 12, 2026
Posted by: RJLMN
from Seattle
The design and performance was really complete in the beginning. However, the lighted instructions on the front were always malfunctioning. (ex. when it says needs more water, the reserve tank was full. Then when says making ice was not. Says to sanitize when I sanitized a week before as the instructions said with new filter. The capacity and noise level was just fine for us.
No, I would not recommend this to a friend.
Features
3
Performance
2
Quality
3
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, March 13, 2026
We'd like to help out with the indicators not going away. We recommend trying out an electronic reset, to help with the controls. This can be done by unplugging the power cord for 2-3 hours, then plugging it back in.
You can also check out the following steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 for situations when the water well is full and not producing ice.
You can also check out the following steps here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435 for situations when the water well is full and not producing ice.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great chewable ice!
on March 3, 2026
Posted by: Debster707
from Corpus Christi, Texas
This is my second opal ice maker, the first one was destroyed along with my house by a tornado. I really love my opal ice maker! Makes the best chewable ice, better than Sonic's ice. I noticed my second unit has some improvements, glad to see them. The only negative I can say is if you don't have counter space to place it by a sink to drain it, be prepared to pick it up, it's a bit heavy.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Diego, GE_Appliances, April 10, 2026
We are in love with our Opal ice makers and we are happy that you are sharing your experience with your new unit! To help you get the most out of your ice maker we recommend only using distilled water to help reduce the potential for mineral buildup. You can find more information on pages 7 to 9 of the owner's manual here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf. We are glad
Written by a customer while visiting geappliances.com
Customer Rating
5
Great purchase from a solid company
on February 23, 2026
Posted by: JBRS
from Pensacola, FL
Had some bad problems with the first one we got, but the warranty held up and GE took great care making things right.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com