Customer reviews from geappliances.com
GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Average customer rating
4
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
52
4 Stars
9
3 Stars
6
2 Stars
5
1 Star
13
74%of customers recommend this product.
(
31 out of
42)
Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
5
Machine must be level 2 avoid ‘needs water’ error
on September 2, 2024
Posted by: EandJK
from Oregon
We love this machine. We’ve had it for more than 6 months with no issues. Cleaned it when the message popped up and easy to fill both the main and backup tanks. The only thing I wanted to change was move it to the back part of the kitchen since it’s noticeable when it’s making ice (as in louder than our fridge or dishwasher). I put it through the clean cycle and moved it to its new spot, filled it up with water and completed all the normal steps. It kept cycling and saying it needed more water. We went through all of the other suggestions and finally realized that our house is old and not level. I had already leveled out the racking as much as possible and in a good enough level with anchors to the wall, but ultimately this machine is sensitive. We fixed the error by placing a shim under the machine and it now sits a touch higher in the front but it works! The error of ‘needs water’ went away and it’s up to half way full with no further issues. 😊 Saw other folks experiencing the ‘needs water’ message and thought we’d share here with the hope it helps others to.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed! Only worked for two months!
on September 12, 2024
Posted by: John Andrew
from Fresno, Ca
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? I have always been a faithful GE products fan. Not anymore.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, September 13, 2024
Our filter is designed to process through approximately 40 gallons of water (around 3 months of normal use); if you installed the scale inhibiting filter that came with your unit, it may be time to replace it. You can see replacement filters by clicking the link below:
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Only worked for one month!
on September 21, 2024
Posted by: bettyg13
Same issue as John! But ours only worked for about a month. Husband did all the things recommended and worked harder than anyone should have to work on a brand new expensive ice maker. Just keeps saying add water.
Response from geappliances.comBy Tierra, GE_Appliances, September 23, 2024
We'd like to lend a hand with your Opal. If the unit keeps saying to add water, there are a few tips you can try that may resolve this. Please refer to the link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Dissatisfied
on January 1, 2025
Posted by: Trucker62
I’ve had problems with mine frequently defrosting, showing add water when it’s full, and shutting off.
Response from geappliances.comBy Tierra, GE_Appliances, January 15, 2025
We'd like to assist you with your Opal not operating properly. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Junk
on December 10, 2024
Posted by: Jbp12345
Poor quality doesn’t last even when properly maintained
No, I would not recommend this to a friend.
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, January 2, 2025
We would like to assist you with your Opal and gather some additional information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Metal dust
on June 19, 2025
Posted by: Jonathoncar
I received this ice maker from a dear friend that passed away soon after in a car accident. Within a month of using it it began making an awful screeching and grinding noise. I would unplug it and reset the unit at which time it would make one bucket of ice before the screeching would resume again. This has gotten to the point that there seems to be metal dust in the water bin causing me to no longer use the unit . For the money that was spent I would expect much better quality than this
Response from geappliances.comBy Tierra, GE_Appliances, June 20, 2025
We'd like to assist you with your Opal. You can anticipate receiving an email from a member of our team to request more information. Please respond as soon as possible.
Written by a customer while visiting geappliances.com
Customer Rating
1
Squeeking always comes back after cleaning
on June 19, 2025
Posted by: Jessadondi
from Arizona
We have had this icemaker for eight months, and I bought the products to clean it whenever it tells me to clean. Right after I cleaned it, it goes back to its squeaking sound. I have tried everything to get rid of the sound, but nothing has worked. I am very displeased with how much time I have put into trying to get it working again.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, June 23, 2025
We'd like to lend a hand with your Opal. A member of our team will reach out to you via email to gather more information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Noise. Swealing
on January 4, 2026
Posted by: GE sqeal
from Indiana
It almost lasted a week before the notorious squealing sound came. I will try to upload a video. They have it listed as “optional”. They have got to do a mass recall on these and fix the problem. Search YouTube for “ge ice noise”. You will be amazed. Sadly, it makes awesome ice. Now to get the noise fixed
Features
5
Performance
1
Quality
1
Value
3
Response from geappliances.comBy Sarah, GE_Appliances, January 8, 2026
We’d like to assist with this issue you’re having with sound. We have information about sounds you may hear in this article: https://products.geappliances.com/appliance/gea-support-search-content?contentId=35276
We recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it. We also recommend going through the full cleaning procedure, which is discussed starting on page 7 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf
We’ll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist with a solution.
We recommend disconnecting the Opal from power for three to four hours before reconnecting, to reset it. We also recommend going through the full cleaning procedure, which is discussed starting on page 7 of the manual; that’s linked here: https://products-salsify.geappliances.com/image/upload/s--ICQ21ZKI--/dc06c26a71060819d54b8d9bf6c53eb64be9dce9.pdf
We’ll be reaching out over email to discuss this situation with you further. Please respond at your earliest convenience, so we can assist with a solution.
Written by a customer while visiting geappliances.com