Customer reviews from geappliances.com
GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Average customer rating
4
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
23
4 Stars
2
3 Stars
2
2 Stars
2
1 Star
6
30%of customers recommend this product.
(
3 out of
10)
Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
2
Disappointed
on October 19, 2024
Posted by: 2 time disappointment
from Utah
Loved my ice maker, but it died just under a year, so they sent me a refurbished one and it lasted less than a year. So disappointed for the amount of money I spent.
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Tierra, GE_Appliances, October 21, 2024
We're sorry to hear that your opal isn't operating as expected. We recommend calling 1.866.907.6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed! Only worked for two months!
on September 12, 2024
Posted by: John Andrew
from Fresno, Ca
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? I have always been a faithful GE products fan. Not anymore.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, September 13, 2024
Our filter is designed to process through approximately 40 gallons of water (around 3 months of normal use); if you installed the scale inhibiting filter that came with your unit, it may be time to replace it. You can see replacement filters by clicking the link below:
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Only worked for one month!
on September 21, 2024
Posted by: bettyg13
Same issue as John! But ours only worked for about a month. Husband did all the things recommended and worked harder than anyone should have to work on a brand new expensive ice maker. Just keeps saying add water.
Response from geappliances.comBy Tierra, GE_Appliances, September 23, 2024
We'd like to lend a hand with your Opal. If the unit keeps saying to add water, there are a few tips you can try that may resolve this. Please refer to the link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
GE Profile Opal ice maker
on September 22, 2024
Posted by: MikeWRHS
from Peachtree city, ga
Broke within 18 months, no support from GE, would like to know where to get refrigerant and/or someone who repairs
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, September 23, 2024
We're sorry to hear that your ice maker stopped working. We recommend referring to the troubleshooting steps at this link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=39628
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
5
Machine must be level 2 avoid ‘needs water’ error
on September 2, 2024
Posted by: EandJK
from Oregon
We love this machine. We’ve had it for more than 6 months with no issues. Cleaned it when the message popped up and easy to fill both the main and backup tanks. The only thing I wanted to change was move it to the back part of the kitchen since it’s noticeable when it’s making ice (as in louder than our fridge or dishwasher). I put it through the clean cycle and moved it to its new spot, filled it up with water and completed all the normal steps. It kept cycling and saying it needed more water. We went through all of the other suggestions and finally realized that our house is old and not level. I had already leveled out the racking as much as possible and in a good enough level with anchors to the wall, but ultimately this machine is sensitive. We fixed the error by placing a shim under the machine and it now sits a touch higher in the front but it works! The error of ‘needs water’ went away and it’s up to half way full with no further issues. 😊 Saw other folks experiencing the ‘needs water’ message and thought we’d share here with the hope it helps others to.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but could be great
on September 28, 2024
Posted by: Jweathersbee
from Nevada
While this product works we have had a leaking issue with the side res the entire time 3 times I have contacted support for a replacement but it just goes into a black hole.
I would recommend this to a friend!
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, September 30, 2024
We'd like to help with your ice maker leaking issues. Please refer to this link for some helpful troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
3
Features are great and we like the ice.
on October 13, 2024
Posted by: Broken ice
from Hilliard,Ohio
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? We have had 3 of these machine and the all have broken in with in 2-6 months of having it. I have always been a faithful GE products fan. Not anymore.
No, I do not recommend this product.
No, I do not recommend this product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, October 15, 2024
We'd like to assist you with your Opal. We recommend contacting Opal Support regarding this issue. Please call 1-866-907-6718 for further assistance with the unit.
Written by a customer while visiting geappliances.com
Customer Rating
2
Worked Great for a Year..........
on October 29, 2024
Posted by: Eric1967x
from Fairfax, VA
Purchased the machine new - with water tank on the side. Loved the ice. It is fast and great. Cleaned it with the clear solution recommended by GE - horrible taste - took like a week for the cleaning taste to leave. Since then, tried to use less harsh ways to clean. Didn't work, the tubes inside quickly had scale/mineral build up. Removed covers, cleaned hoses. Worked for a day, then just stopped working. At this price tag, I can't justify replacing after a year.
No, I would not recommend this to a friend.
Features
5
Performance
4
Quality
3
Value
2
Response from geappliances.comBy Joyce, GE_Appliances, October 29, 2024
We are very sorry to hear you've had these issues with your Opal. This isn't the ownership experience we want for you and your family. We will be reaching out to you via email to get a little more information. Thank you for your patience in waiting to hear back.
Written by a customer while visiting geappliances.com