Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
2
Does not turn itself back on to produce more ice
on March 21, 2025
Posted by: ShopaholicInTexas
from Texas
This is the 2nd replacement unit on the icemaker. I do not know what the issue is that GE can not get these units to work correctly. This particular unit will not make nugget ice, it is more of a slush type ice and the unit will not start producing more ice until the ice bin is almost fully melted. The bright side is that at least this unit does not sound like a horror movie happening in my kitchen.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, March 25, 2025
We advise you to contact our Opal Support team for further assistance with the production of ice. They can be reached at myopalservice.com or call 1-866-907-6718, Monday through Friday, 8:00 AM - 8:00 PM, EST.
Worked really good for almost 2 months then stopped making ice. Very disappointing considering the cost.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, March 11, 2025
We are very sorry to hear you're having these issues with your Opal and recommend cleaning it if you haven't already. You can view this on page 7 in the manual. https://products-salsify.geappliances.com/image/upload/s--AiJBlztZ--/a9b8da8c3d74eaee0fd0dfeb858c7928b055fd2e.pdf In the meantime we will be reaching out to you via email to get a little more information.
We have been looking for the perfect ice maker, and we found an opal nugget ice maker. It's small, fits right into our countertop, and is very convenient. The way it makes ice in just under 30 minutes is incredible. We are delighted and can't ask for anything better than this ice maker. We can track it on our phone because of its Wi-Fi capability. Easy to descale and keep functioning.
I’ve had problems with mine frequently defrosting, showing add water when it’s full, and shutting off.
Response from geappliances.comBy Tierra, GE_Appliances, January 15, 2025
We'd like to assist you with your Opal not operating properly. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.