Customer reviews from geappliances.com
GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Average customer rating
3.9
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
59
4 Stars
13
3 Stars
8
2 Stars
6
1 Star
16
71%of customers recommend this product.
(
39 out of
55)
Customer Reviews for GE Profile - Opal 2.0 Ultra Nugget Ice Maker with Scale Inhibiting Filter - Stone White
Customer Rating
5
Great Convenient and yummy Ice
on November 11, 2024
Posted by: Golfing Grandpa
from Texas
I love this ice maker. Not sure for those that rated why in the world they are cleaning it out every few days or weeks. It has a UV light and you don't need to clean it out until the cleaning prompt comes on and even then you can go a bit longer if you want. Just use Vinegar to clean/descale and then a bit of Bleach to run through to sanitize. Mine made a loud screech noise and I just took the cover off and few other parts and loosened the Styrofoam packing a bit around the auger system and that did the trick. My opinion is that with the Styrofoam so tight it keeps the auger system too cold for the metal parts and so they have a hard time moving or have a thin ice build up that rubs and makes the noise. I haven't had any issues with it other than that. Wonderful ice, maintenance schedule is easy. Only clean, descale, and sanitize every 6 weeks or so depending how much use it gets and it is just fine. I love this ice maker!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Did not last 3 mos! GE will not help!
on November 8, 2024
Posted by: No more GE ever
We received one as a gift it lasted 3 mos I did cleanings timely no one at GE will help. Do not have receipt only 2 elderly people use this!
Response from geappliances.comBy Tierra, GE_Appliances, November 11, 2024
We'd like to assist you with your Opal no longer working properly. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Features are great and we like the ice.
on October 13, 2024
Posted by: Broken ice
from Hilliard,Ohio
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? We have had 3 of these machine and the all have broken in with in 2-6 months of having it. I have always been a faithful GE products fan. Not anymore.
No, I do not recommend this product.
No, I do not recommend this product.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, October 15, 2024
We'd like to assist you with your Opal. We recommend contacting Opal Support regarding this issue. Please call 1-866-907-6718 for further assistance with the unit.
Written by a customer while visiting geappliances.com
Customer Rating
3
Good but could be great
on September 28, 2024
Posted by: Jweathersbee
from Nevada
While this product works we have had a leaking issue with the side res the entire time 3 times I have contacted support for a replacement but it just goes into a black hole.
I would recommend this to a friend!
Features
3
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Charlie, GE_Appliances, September 30, 2024
We'd like to help with your ice maker leaking issues. Please refer to this link for some helpful troubleshooting tips:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=17641
If the issue continues, we recommend reaching out to Opal Support at myopalservice.com, or you can also contact 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
1
Only worked for one month!
on September 21, 2024
Posted by: bettyg13
Same issue as John! But ours only worked for about a month. Husband did all the things recommended and worked harder than anyone should have to work on a brand new expensive ice maker. Just keeps saying add water.
Response from geappliances.comBy Tierra, GE_Appliances, September 23, 2024
We'd like to lend a hand with your Opal. If the unit keeps saying to add water, there are a few tips you can try that may resolve this. Please refer to the link here:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=000062435#:~:text=If%20the%20water%20well%20is,should%20now%20work%20as%20normal.
If this doesn't resolve the issue, please call Opal Support at 1-866-907-6718 for further assistance.
Written by a customer while visiting geappliances.com
Customer Rating
1
Very disappointed! Only worked for two months!
on September 12, 2024
Posted by: John Andrew
from Fresno, Ca
My ice maker started out great. We loved it and so did our family and friends . I say “loved” because after just 2 months it no longer works. It just displays “Add Water” . We have followed the only suggestion I found on line suggesting ther might be air in the lines. I have drained the machine at least five times now and also “unplugged it for three to four hours” as suggested to allow the machine to “reset”. None of these attempts worked. I am really disappointed since I was looking forward to enjoying this type of ice for much longer than two months. And of course, It is now past the return date. Is my machine a lemon? I have always been a faithful GE products fan. Not anymore.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy GE Appliances, September 13, 2024
Our filter is designed to process through approximately 40 gallons of water (around 3 months of normal use); if you installed the scale inhibiting filter that came with your unit, it may be time to replace it. You can see replacement filters by clicking the link below:
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
https://www.geapplianceparts.com/store/parts/spec/P4INKSFLTR
If you need further assistance with your unit or filter, please contact our Opal Support team for assistance with the performance of your new icemaker. They can be reached at 1-866-907-6718.
Written by a customer while visiting geappliances.com
Customer Rating
5
Machine must be level 2 avoid ‘needs water’ error
on September 2, 2024
Posted by: EandJK
from Oregon
We love this machine. We’ve had it for more than 6 months with no issues. Cleaned it when the message popped up and easy to fill both the main and backup tanks. The only thing I wanted to change was move it to the back part of the kitchen since it’s noticeable when it’s making ice (as in louder than our fridge or dishwasher). I put it through the clean cycle and moved it to its new spot, filled it up with water and completed all the normal steps. It kept cycling and saying it needed more water. We went through all of the other suggestions and finally realized that our house is old and not level. I had already leveled out the racking as much as possible and in a good enough level with anchors to the wall, but ultimately this machine is sensitive. We fixed the error by placing a shim under the machine and it now sits a touch higher in the front but it works! The error of ‘needs water’ went away and it’s up to half way full with no further issues. 😊 Saw other folks experiencing the ‘needs water’ message and thought we’d share here with the hope it helps others to.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Slow at first, now a must have!
on July 30, 2024
Posted by: tmdemetrio
[This review was collected as part of a promotion.] Love this! It is easy to clean and very durable. It is larger than I thought, but it has a sleek design that looks good on the counter. It’s relatively quiet and produces great quality ice (I use spring water in gallon jugs)
It took some time to make ice in bulk at first, but as it ran more consistently it became a lot quicker. Definitely suggest using the side tank as well for a larger quantity of ice and less refilling.
Keeping it running overnight was the the best thing I found when getting started with this.
It took some time to make ice in bulk at first, but as it ran more consistently it became a lot quicker. Definitely suggest using the side tank as well for a larger quantity of ice and less refilling.
Keeping it running overnight was the the best thing I found when getting started with this.
Written by a customer while visiting geappliances.com