Total quality!!! Solid protection!!! Great case!!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3
Okay…
on October 6, 2023
Posted by: Crystal
I ordered the leopard print symmetry case for iPhone 15 pro max. it is cute, but it arrived with a few scratches and I can already tell it’s going to get even more scratched verrry easily. It i
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize that you experienced a scratching issue with your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Since 2010 Otterbox has been my goto iPhone protection. The screen protector AND case have saved my bacon multiple times while hiking, mountain biking or just plain fumbling.
The case is fine. Looks very nice. But the side buttons make a very annoying clicking sound if you even just graze them. I had a Symmetry case before and didn't have this issue. Must be a re-design choice.
Response from otterbox.comBy Customer Service, October 16, 2023
Hello! We are so sorry to hear that you are experiencing issues with the buttons on your Symmetry Series case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
The side buttons are a little crooked, but the main issue is that my phone doesn’t stay in case very snuggly. Few times my phone pops out, usually at the top left corner. On the plus side the MagSafe magnets are very strong.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 18, 2023
Hello! We are so sorry to hear you are experiencing an issue with fit and the buttons on the side of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!