Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15 Pro Max - Green Juice
Average customer rating
3.8 out of 5
3.8
(100 Reviews)
Open Ratings Snapshot
Rating breakdown 100 reviews
5 Stars
55
4 Stars
8
3 Stars
11
2 Stars
9
1 Star
17
70%of customers recommend this product. 
(
57 out of 81
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15 Pro Max - Green Juice
Customer Rating
3 out of 5
3
Loose Buttons
on September 23, 2023
Posted by: JayMan123
I received this case the same day that the IPhone 15 Pro Max released. It fits like a glove, however the buttons on the side of the case are very loose and wobble around. The case itself looks good, but the loose buttons are a serious turn off.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceSeptember 26, 2023
Hello! We apologize that you are experiencing issues with the buttons on the side of your Symmetry Series Case for MagSafe. We have a great warranty and we would be happy to get you a brand new case via warranty replacement to alleviate the issue. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Side going yellowish after a few weeks
on January 26, 2024
Posted by: Ryan
Verified Purchase:Yes
Goes yellowish after a few weeks of use, disappointing
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceJanuary 29, 2024
Hello, Ryan! We are so sorry to hear you are experiencing a discoloration issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Yellowing case
on December 18, 2023
Posted by: Anonymous
Verified Purchase:Yes
The case is yellowing within about a few days of purchasing it.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Disappointed after just three weeks.
on December 27, 2023
Posted by: Stephen
Verified Purchase:Yes
This product’s is not very good based on my previous cases for my iPhones. Image on case is already coming off on corners. Very poor quality in my opinion.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceJanuary 12, 2024
Hello, Stephen! We are so sorry you are experiencing an issue with the corners of your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Magnet is not as strong as last years case.
on October 9, 2023
Posted by: CHOCK
Verified Purchase:Yes
this magnet does not work on my car magnet that I successfully used with my last MagSafe cover.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceOctober 10, 2023
Hello! We apologize for any issues experienced with the Symmetry Series for Mag Safe case. We are most happy to troubleshoot this issue with you and we offer a great warranty should that become necessary to remedy the problem you have experienced. Please give our CS Team a call at 1-855-688-7269 and we are happy to help!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Fitting problem
on November 14, 2023
Posted by: krac74
They screwed the mold and the phone doesn't fit.It is always pops out from the case. This is my 5th case, but this never happened before.Shame!
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer ServiceNovember 14, 2023
Hello! We are so sorry to hear you are having an issue with your case. It sounds as though you have already tried warranty replacement of the case, but please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it
on December 3, 2023
Posted by: reincatnated
It’s honestly even cuter in person! The white spots of the mushrooms and the little stars are glittery! Plus, the case itself seems to be sturdy :) super happy with purchase
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
on December 24, 2023
Posted by: Tim henriques
Got a month ago case is just all scratched and yellow only had for a month
Response from otterbox.comBy Customer ServiceDecember 27, 2023
Hello, Tim! We are so sorry to hear you have experienced a discoloration issue as well as a scratching issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
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