Have ALWAYS used OB. Got thisnone and of course have dropped the phone but this case now has rough spots where it hit. I should have bought something maybe softer or more forgiving. It wasnt from a building or anything. More like waist high
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 22, 2024
Hello, John! We are so sorry to hear that the case has rough spots following a device drop event. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation with your case, as we have an amazing warranty!
This case was so ridged that in trying to get it on my phone the back of my phone shattered. I ended up having to get a new phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 24, 2024
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Got this for my wife's new phone. Fits great and protects the phone as it should. Only reason it not a 5 star is the limited color choices. Not as many as previous Otterbox cases.