Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Average customer rating
3.8
(118 Reviews)
Rating breakdown 118 reviews
5 Stars
66
4 Stars
10
3 Stars
10
2 Stars
11
1 Star
21
70%of customers recommend this product.
(
62 out of
89)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Posted by: Megan B
Verified Purchase:Yes
Does not fit iPhone 13 as advertised. And then had to pay for shipping with return.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, April 11, 2025
We’re so sorry to hear about the trouble with your product! Please reach out to our Customer Service Team via chat, and we are happy to help with any questions or concerns you may have on this!
Written by a customer while visiting otterbox.com
Posted by: Matt
Verified Purchase:Yes
Not worth the money.. too heavy and the case cutout for camera of the iPhone 16e do not match.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 25, 2025
Hello Matt! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Elizabeth
Verified Purchase:Yes
Cute phone case, but the strawberries started scratching off almost immediately. I've had it a little over a month and already need to replace it.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, August 11, 2025
We have a great warranty, and our Customer Service Team would be more than happy to get you a new product via warranty replacement. Please reach out to us via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Deek
Verified Purchase:Yes
Failed to provide protection. I purchased thinking the otterbox name meant protection
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 2, 2025
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please reach out to us with any questions or if you’d like a new case.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great, beautiful, unique, and sturdy and has protected my phone from every drop so far. I also like the little air pockets along the inside of the case for extra protection.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wesley
Verified Purchase:Yes
The magnet quality on this case is not very good. I don’t know if it has to do with the recycled materials or what but not even a week after received it and put it in my phone, the magnets came out from the inside of the case. Not the same quality as most older Otterbox’s.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, June 25, 2024
Hello, Wesley! We are so sorry to hear that you experienced an issue with the MagSafe components of the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Laur
Verified Purchase:Yes
Extremely disappointed in the quality of this item. The first day that I started using the case, the strawberry design started peeling off. It has since continued peeling off and looks absolutely awful. I picked the case for the cute design and now it's disappearing.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 15, 2024
Hello! We’re so sorry to hear about the trouble with your product! Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Cece Ann
Verified Purchase:Yes
It’s the same quality as a shein case…. Otterbox cases aren’t worth it anymore unless it’s a defender.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, July 15, 2024
Hello, Cece Ann! We are so sorry to hear you experienced an issue with your Symmetry Series for MagSafe case. Please reach out to our CS Team by phone or via chat, and we are happy to help!
Written by a customer while visiting otterbox.com