Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Average customer rating
3.8
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
59
4 Stars
10
3 Stars
10
2 Stars
10
1 Star
16
72%of customers recommend this product.
(
56 out of
78)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Posted by: Ms Horn
Verified Purchase:Yes
Does not fit the new iPhone 15. My case does not stay on, AT ALL. It literally slides off of my phone and fits so loosely. Not built like the prior phone cases I’ve purchased that were actually sturdy. I had this EXACT phone case for my iPhone 11 and had it on there for 5 years. It held up AMAZINGLY, which is why I re-ordered the same case for my new iPhone. What a waste of money.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Drew
Verified Purchase:Yes
Got this for my new iPhone 15. I was disappointed with the fit. The case is loose on the top and bottom, exposing some of the metal border. I’m sure it would still protect the phone, but it just didn’t feel good in hand. Since it’s also designed to fit the older iPhone models, the fit just isn’t as exact on the 15. There’s also a larger cutout at the top to accommodate the older models, but it just doesn’t look very clean on the 15 where the cutout isn’t necessary.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, October 16, 2023
Hello! we are so sorry to hear that you are experiencing a fit issue with your case. This specific case designed specifically to fit the iPhone 15 device, and it does happen to also have backwards compatibility to the iPhone 14 and iPhone 13 devices as well. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
3
Doesn’t fit right on iPhone 15
on October 17, 2023
Posted by: Angelaautumn
I liked the color, but disappointed in the fit on my iPhone 15. It bows at the bottom by the charging port, and you can see the metal at the bottom in the phone screen. It is ill fitting.
I would recommend this to a friend!
Response from otterbox.comBy Customer Service, October 18, 2023
Hello! We are so sorry to hear that you are experiencing a bowing of the case near the bottom. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
2
Phone Case Not Right, Does Not Fit the iPhone 15
on November 6, 2023
Posted by: Alex
Bought this case for the iPhone 15. It is listed for the iPhone 13, 14, and 15. When I emailed customer service before the purchase and the dimensions of these phones are not the same they informed that it would not be an issue. When the phone case came, as expected does not properly fit the iPhone 15, it falls off the corners, as the iPhone 15 is slightly smaller than the iPhone14.
The case magnetic for MagSafe is also loose. The return options were minimal so I know have to pay to return the broken case and get a case somewhere else where it will provide full protection for my phone by fitting properly
The case magnetic for MagSafe is also loose. The return options were minimal so I know have to pay to return the broken case and get a case somewhere else where it will provide full protection for my phone by fitting properly
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 8, 2023
Hello, Alex! Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Does not fit
on November 20, 2023
Posted by: Claire
Does not fit my iPhone 14 camera, but I like it otherwise
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, November 24, 2023
Hello, Claire! We apologize for any issue you are experiencing with your case. This case was designed for the iPhone 15, but has compatibility with the iPhone 14, and iPhone 13 devices as well. Please give our Customer Service Team a ring so we may troubleshoot any fit issue you may be experiencing at 1-855-688-7269.
Written by a customer while visiting otterbox.com
Customer Rating
1
Worst Otterbox product I've owned
on January 5, 2024
Posted by: PMO1975
Probably the worst otterbox product I've ever bought and I've been a loyal customer for the past ten years. Normally I swear by your products however this version has completely separated and no longer protects the phone.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 8, 2024
Hello! We apologize that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
1
Turns brown
on November 29, 2023
Posted by: Keara129843
I got this case in clear after 3 months the sides started to turn brown after this product said it was promised to stay clear I do not recommend getting this case in clear but otherwise it protects my phone very well.
Response from otterbox.comBy Customer Service, November 30, 2023
Hello! We apologize for the discoloration issue you have experienced with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Case scratches easily (is even scratched on the inside for some reason), buttons move, case discolours extremely easily, the magnet is not strong enough and my phone pops out extremely easily (even when I drop it).
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, May 29, 2024
Hello! We are so sorry to hear you are experiencing an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation, as we have a great warranty!
Written by a customer while visiting otterbox.com