Customer reviews from otterbox.com
OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Average customer rating
3.8
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
62
4 Stars
10
3 Stars
10
2 Stars
11
1 Star
19
69%of customers recommend this product.
(
58 out of
84)
Customer Reviews for OtterBox - Symmetry Series Hard Shell for MagSafe for Apple iPhone 15, Apple iPhone 14, and Apple iPhone 13 - Green Juice
Posted by: Smit
Verified Purchase:Yes
The case was cute but after a week the design started to peel off
Response from otterbox.comBy Customer Service, Customer Service, October 4, 2024
Hello! We are so sorry to hear that you experienced an issue with the design of your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this situation!
Written by a customer while visiting otterbox.com
Posted by: Jailyn P
Verified Purchase:Yes
Horrible. Started peeling within a month of using the Case.
Response from otterbox.comBy Customer Service, Customer Service, December 2, 2024
Hello, Jailyn! We are so sorry to hear you experienced an issue with your case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Al H
Verified Purchase:Yes
I have had Otterbox Symmetry cases on all of my previous iPhones so naturally I chose this for my new iPhone 15. It is okay but it just doesn’t seem to have the same quality of the previous cases. The finish is a little rough and dull on the front of the case, right along the edge that you see while looking at the screen. Also, the fit seems a little poor and a little loose on the bottom edge. It seems that they should have designed a separate case for the 15 as its dimensions are just slightly different than the 13 and 14. Not quite worth a 5 star rating.
Written by a customer while visiting otterbox.com
Posted by: Jane
Verified Purchase:Yes
Very protective! Great quality. I love all of the durable otterbox products .
Written by a customer while visiting otterbox.com
Customer Rating
2
Discolored case with light use
on November 6, 2023
Posted by: Apcu
I’ve only had this case for a couple of weeks and light phone use, but the case has become discolored very quickly with black edges. I’ve tried cleaning it off but it seems like the case has absorbed color from clothes.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Posted by: Otter for lufe
Verified Purchase:Yes
Like the ombré color but case is very slippery. It would better if there was some texture to keep your phone in your hand.
Written by a customer while visiting otterbox.com
Posted by: Disappointed
Verified Purchase:Yes
Not even after 2-weeks of having the case there’s already a discoloration. Clean case has turned black.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 3, 2024
Hello! We apologize that you are experiencing a discoloration issue with your case. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Posted by: Sama
Verified Purchase:Yes
Overall, the case is solid. It does seem to be pretty flexible and a couple weeks into it protecting my phone, no catastrophes have occurred. I did buy the orange/mushroom case and I do put it in my pocket when I am wearing jeans. My case does pick up any dark colors from clothes if its in a pocket, which is annoying. I like the case overall, but the color transfer and soft plastic made it less than 5 stars.
Response from otterbox.comBy Customer Service, May 8, 2024
Hello! We apologize for the discoloration issue you are experiencing with the case. Please reach out to our CS Team by phone or via chat, and we are happy to help with this, as we have a great warranty!
Written by a customer while visiting otterbox.com