Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Amazing everything
on December 15, 2024
Posted by: Ruben
from Inglewood CA
[This review was collected as part of a promotion.] We’ve been having this fridge for about a year and man it’s amazing, we have so much storage soace, the reminders of what we’re running out of is really good as well, it’s crazy how much technology these fridges have nowadays.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big n blak
on December 16, 2024
Posted by: Evesdlite
from Bklyn NY
[This review was collected as part of a promotion.] It’s been 2 weeks and so far 10 stars loooooove this baby
Written by a customer while visiting Samsung US
Customer Rating
4
Could be better.
on December 20, 2024
Posted by: Nena
[This review was collected as part of a promotion.] I absolutely love my fridge, however, one of the doors were hanging making that one side scrape down on the bottom of a slide door.
Written by a customer while visiting Samsung US
Customer Rating
2
Pretty refrigerator
on December 23, 2024
Posted by: Tiffany
from California
[This review was collected as part of a promotion.] It’s a beautiful refrigerator and really makes our kitchen pop. However, it seems to run constantly and the noise it makes is noticeable to me in comparison to the last fridge we had. The ice maker is quiet, makes 2 kinds of ice which is nice. I feel like I had more space in my side by side though. Being able to play music on it is a nice feature but the whole screen being a computer is unnecessary.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Samsung Care, December 24, 2024
Hi Tiffany,
Your new refrigerator has some great features, like the two types of ice and the ability to play music, which definitely adds to the kitchen's appeal. I can see how the constant running and extra noise might stand out compared to your old fridge. The space also feels a bit different, as side-by-side models tend to be roomier. We would like to help you.
I have shared a Samsung link below to provide more information on the operational noises your refrigerator can make. The link has an embedded video that you can watch in full and hyperlinks that you can visit for additional help.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
While the cubic footage of a French door fridge might be similar or even larger in some cases, the way the space is divided and accessed can lead to the perception that the side-by-side model feels bigger.
The Family Hub offers a range of advanced features that make it more than just a fridge—it serves as a central hub for the home. From helping with grocery management and meal planning to providing entertainment and convenience, it offers a unique set of benefits for families seeking a smarter, more connected kitchen.
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996717 to help our team pull up your information.
Leo
Your new refrigerator has some great features, like the two types of ice and the ability to play music, which definitely adds to the kitchen's appeal. I can see how the constant running and extra noise might stand out compared to your old fridge. The space also feels a bit different, as side-by-side models tend to be roomier. We would like to help you.
I have shared a Samsung link below to provide more information on the operational noises your refrigerator can make. The link has an embedded video that you can watch in full and hyperlinks that you can visit for additional help.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
While the cubic footage of a French door fridge might be similar or even larger in some cases, the way the space is divided and accessed can lead to the perception that the side-by-side model feels bigger.
The Family Hub offers a range of advanced features that make it more than just a fridge—it serves as a central hub for the home. From helping with grocery management and meal planning to providing entertainment and convenience, it offers a unique set of benefits for families seeking a smarter, more connected kitchen.
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147996717 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features!
on December 26, 2024
Posted by: BearFamily
from Aurora, CO
[This review was collected as part of a promotion.] Bought this fridge about 2 months ago. Have been nothing but impressed with it. Awesome that you can check calendar, draw doodles, and see what’s inside the fridge all in the same place!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing refrigerator
on December 27, 2024
Posted by: Samer
from Buffalo, NY
[This review was collected as part of a promotion.] So lucky to have it. Very great product. Love the color and family hub.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features and useable space.
on December 29, 2024
Posted by: Kapp
[This review was collected as part of a promotion.] We’ve had this refrigerator for about a month. Love the layout. Our old one had the same capacity but this one has so much room. We are still learning about the benefits of the technology. It’s amazing.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great choice.
on January 4, 2025
Posted by: FamBud
from Weston, FL
[This review was collected as part of a promotion.] absolutely love this product. I ordered this a month ago, it was definitely worth the wait.
Features
5
Performance
5
Design
4
Value
2
Written by a customer while visiting Samsung US