Customer reviews from Samsung US
Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Average customer rating
4.6
(495 Reviews)
Rating breakdown 495 reviews
5 Stars
393
4 Stars
68
3 Stars
9
2 Stars
4
1 Star
21
93%of customers recommend this product.
(
268 out of
289)
Customer Reviews for Samsung - Bespoke 29 Cu. Ft. 4-Door French Door Smart Refrigerator with Family Hub - Charcoal Glass/Stainless Steel
Customer Rating
5
Love the fridge
on November 11, 2022
Posted by: Anonymous
from Apex, NC
Best fridge I've ever had. Tons of space, love the in-door water pitcher, temperatures seem pretty uniform, great flexibility with the drawer, and it looks great. Love the family hub linked with alexa. Advanced/modern, sleek, tons of features, and it works great. Highly recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bought a Second One for My Office!
on June 22, 2022
Posted by: TJ Max
from San Diego, CA
[This review was collected as part of a promotion.] I was first introduced to Samsung Bespoke refrigerator after my old one broke. I purchased one without the family hub, and my family loved it. I never thought that I would have so much interests in a refrigerator, but I love the design and concept of Bespoke refrigerators. So much so that I bought a second one for my office. This time with the family hub!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
12 out of 10 Rating Refrigerator
on January 29, 2024
Posted by: HappyMama
from Dallas Texas
[This review was collected as part of a promotion.] Ordered last October to have it delivered in December. However worth the wait to love this refrigerator. The Icemaker is excellent ( hence two types in sizing) and the middle compartment is very unique to appreciate ( temp between refrigerator/freezer to store the meat needing in next 1-7 days to keep it fresh without freezing. Easily organized on all levels to display often/heavily needed items. Thank you so much for this amazing Samsung Bespoke Refrigerator. Our family absolutely love it to appreciate
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So much space!
on July 5, 2022
Posted by: Verog
from Dallas,Texas
[This review was collected as part of a promotion.] It’s amazing! Love the all black color look! Love all it’s features and especially love the ice makers!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
not adjustable like it should be
on October 10, 2023
Posted by: NOThappy
from Lebanon, PA
I just received this refrigerator and so far I'm not too happy with it. The door shelves aren't adjustable. The main shelves are barely adjustable. How hard is it to mold more bump-outs into the plastic to be able to adjust shelves? You can't fit gallons of milk anywhere but the door. Bottles of dressing, ketchup, even pickle jars just don't fit. Beverage center door sounds good but again the shelves are too close together to put any actual beverages in it. My old refrigerator had shelf brackets in the center and sides that went most of the way up so you can adjust the shelves any way you want. Not this. Top shelf is not split and runs full width. Lower shelves are split but only has a bracket in the center with 2 places you can put the shelves and the outside of the shelves are supported by plastic notches in the side of the fridge. Dumb design. Could easily be fixed if someone would actually test these things.
Features
3
Performance
2
Design
1
Value
2
Response from Samsung USBy SEA Care, October 11, 2023
Hi there,
I know how frustrating it is not being able to organize the fridge how we want it. Let us guide you in arranging the refrigerator.
Please see the "Fridge shelves" section on pages 52 - 55 of the user's manual to help you adjust the fridge shelves.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230925162820499/FDR_RF8000B_DA68-04402H-01_EN_MES_.pdf
Here is a link to help you organize the fridge. Please see each section, follow the steps, and click the hyperlinks for further help.
Tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146393430 to help our team pull up your information.
Have a great day.
^Aloe
I know how frustrating it is not being able to organize the fridge how we want it. Let us guide you in arranging the refrigerator.
Please see the "Fridge shelves" section on pages 52 - 55 of the user's manual to help you adjust the fridge shelves.
Manual
https://downloadcenter.samsung.com/content/UM/202309/20230925162820499/FDR_RF8000B_DA68-04402H-01_EN_MES_.pdf
Here is a link to help you organize the fridge. Please see each section, follow the steps, and click the hyperlinks for further help.
Tips for an organized Samsung refrigerator.
https://www.samsung.com/us/support/answer/ANS00084845/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146393430 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Modern features to maximize the contents
on September 7, 2024
Posted by: SKGh
from Cumming, GA
[This review was collected as part of a promotion.] I bought it after watching the presentation at CES earlier this year. We are very happy with it but for the smudge-proof feature which I had in our earlier refrigerator. I like the water and ice containers hidden behind the door and the overall capacity and “metal cooling” features of the fridge.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Skip Samsung at all cost
on February 26, 2025
Posted by: Citron
from Woodbridge, Nj
Whatever you do do NOT waste your money on this refrigerator. It worked great for 2 years and 2 months. Then I started having issues with the freezer. Called in through the extended warranty. I was shocked (not really, I was warned) that the ice maker needed to be replaced. No problem, right? They’ll replace it and it’ll be good as new. Well Samsung doesn’t make the ice maker anymore so basically they told me there’s no fixing it.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA CARE, February 28, 2025
We're saddened to hear about your experience with the fridge; we know how frustrating it might be. Let's get you the help you need, Citron.
We'd like to speak to you directly to discuss this further and assist you with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148506402, to help our team pull up your information.
Have a great day!
^Chrystel
We'd like to speak to you directly to discuss this further and assist you with your refrigerator. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148506402, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Beautiful Statement Piece
on June 8, 2022
Posted by: Michael
from Houston
[This review was collected as part of a promotion.] There is no doubt this is a beautiful fridge. This is my second family hub, the first being the 4 door flex with the icemaker issues. I've had the fridge a few weeks now.
Positives: Very good looking fridge. The bespoke fridge with the middle drawer seems much more spacious than the 4 door flex version and you can still use the middle drawer as a flex zone. The build quality seems high (except for door misalignment issue see below). The features are rich but would like a little more flexibility with picture showcase options such as timings between picture rotations, etc...Moving the ice to the bottom drawer frees up so much space for the main fridge items.
Negatives: The left door bottom sticks out further than the right door and the installers said there was no way to adjust this, only the door levelling. It is obvious when you stand at the fridge and is quite annoying but not noticeable at a distance. The family hub screen is dull and washed out and difficult to see with direct sunlight hitting it even with brightness turned all the way up. An OLED or neo mini dot screen would have made all the difference since this fridge is all about looks. I've ad some guests comment about it. The sound is lackluster with no substance. The older AKG family hub fridges had terrific sound but this version makes me not want to use the speakers for anything at all. I also had difficulty connecting to smart things and had to do a bunch of manual workarounds as easy connection kept erroring out.
Overall - Got this mainly for the looks, features and it filled the bill for me. Everyone likes to play with the family hub when the see it for the first time and draws their attention. I love being able to display my digital photos and videos and that integrates with the Ring doorbell.
Positives: Very good looking fridge. The bespoke fridge with the middle drawer seems much more spacious than the 4 door flex version and you can still use the middle drawer as a flex zone. The build quality seems high (except for door misalignment issue see below). The features are rich but would like a little more flexibility with picture showcase options such as timings between picture rotations, etc...Moving the ice to the bottom drawer frees up so much space for the main fridge items.
Negatives: The left door bottom sticks out further than the right door and the installers said there was no way to adjust this, only the door levelling. It is obvious when you stand at the fridge and is quite annoying but not noticeable at a distance. The family hub screen is dull and washed out and difficult to see with direct sunlight hitting it even with brightness turned all the way up. An OLED or neo mini dot screen would have made all the difference since this fridge is all about looks. I've ad some guests comment about it. The sound is lackluster with no substance. The older AKG family hub fridges had terrific sound but this version makes me not want to use the speakers for anything at all. I also had difficulty connecting to smart things and had to do a bunch of manual workarounds as easy connection kept erroring out.
Overall - Got this mainly for the looks, features and it filled the bill for me. Everyone likes to play with the family hub when the see it for the first time and draws their attention. I love being able to display my digital photos and videos and that integrates with the Ring doorbell.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US